✅ Verified Review
| Much is written about the amazing architecture of Lyon airport and railway interchange. It is indeed impressive from a distance, and the rail link is in a well-lit, tranquil modern building linked with smooth walkways to the terminal (where the chaos commences). Whatever the architect was briefed to provide, what now exists at Lyon is a massive white elephant. Beautiful curvilinear roof lines do not make up for an absence of systems aimed at smoothly processing high volumes of people. The refreshment and seating in the airport is poor and for a building designed to be light, everything is gloomily dark. I suspect this is because the design made the building too hot - secondary tarpaulin-type ceilings have been inserted, presumably to provide shade. The air conditioning is obviously inadequate as fans were running at key points. The airport management's apparent inability to organise makes using this poor building even worse. What we encountered on a fairly ordinary Saturday morning was a seething mass of confused and upset humanity, with lines reaching across all of the concourse for certain check-ins and again for security. This is a major airport, but individual airline check-ins have maybe 3 yards of control / guidance barriers for customers. Compare this with other major airports e.g. Manchester where there's clear separation between walkways and waiting lines. After checking in the security scanning lines are poorly managed, with simple procedures not in place e.g. nobody owned the task of removing emptied plastic trays from the conveyor belts, which then became immobile, holding up passenger progress. The airport is annoyingly dirty. This is disrespectful to customers, especially when they are required to remove footwear. It is unpleasant to experience a dirty gritty floor under your bare feet. All around there is a general absence of detailed cleaning - edges of floors, windows, ledges all show an accumulation of general muckiness that shows cleaning staff aren't briefed closely or checked. Lastly, I was interested to notice that despite its claims to be a major airport, all announcements were in French only. On the plus side it has a good free wifi signal.