❎ Not Verified
| There are airports that are the epitome of efficiency. There are average airports, there are slow and inefficient airports. Then there is Lyon. It takes incompetence to a new level, unmatched by any others I gave passed through. Firstly the design. It has several terminals, and the Rhonexpress shuttle stops near none of them. A long walk (and I do mean long) with no protection from the weather takes you to your terminal. Once there you have to scan your boarding pass to get into departures. Or rather you have to queue to do so. And queue. And queue. Not because there are huge numbers of passengers, but because most of the machines did not work, and those that did, did so only intermittently, and the staff tasked with managing this area were frankly indifferent. Then onto security screening. Another long wait. Here, the machinery did not work properly and there were far too few staff, and those that there were, were not imbued with any sense of urgency. You have to strip even more than anywhere else and then wait with bare feet and trousers falling down (removal of all shoes and belts being a requirement) as your possessions slowly pass through the creaking machinery. Then another walk. A long long walk. A really long walk. Passport control consisted of two bored policemen slowly glancing at passports as the line grows ever longer and passengers start to panic as their flights are called over the tannoy (assuming they can hear the distorted sounds put out by the public address system, which fails in its basic requirement of being comprehensible), the panic increasing as they are warned that their flights are about to close, and (unless they did as we did, and forced our way to the front – sorry to anyone we pushed ahead of) then anger as the flights close. We managed to get on our flight, but only just, and were the last to do so. I liked Lyon. We spent a lovely week there, seeing the sights and eating the food. This experience really put a dampener on the holiday, and we would certainly never revisit the city, unless we could find an alternative method of travel.