Luton Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 797 reviews
2/10
No Skytrax Rating
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Luton Airport customer review

(United Kingdom)

I have not used this airport for years and was dropping some people off on their honeymoon. I had £1 for drop off charge which I had been warned about. When I arrived it had risen to £2 which I did not have. I had driven down from Northampton in my old knock around clothes and would not be seen dead out and about trying to get some money. I have now found out you can go into the Mid-term car park for free. But if you are a stranger to the airport try and read all those signs as you negotiate all the various roundabout. I may now have a fine for dropping people off in a restricted area but what do you do when you are flapping. I was bringing customers to the airport and they charge me for that. It is a cheap money grabbing airport with airlines who cars as much about their customers as the airport. If a high street shop tried to charge me for bringing my custom to them as I walked through the door then I would vote with my feet as I will do with Luton. I have to pick my relations up upon their return and that will be the last Luton Airport will ever see of me again. Why do you all put up with the drop-off fees?
Queuing Times N/A
Terminal Cleanliness N/A
Airport Shopping N/A
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Luton Airport customer review

(United Kingdom)

Disgusted to have to pay 2 pounds to drop someone off it took a few moments. Very poor show. Will not fly from there again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Luton Airport customer review

(United Kingdom)

Only Luton has a consistently terrible attitude and service level. "Whatever" is the overall attitude. From paying for plastic bags to layout cleanliness slow buses cages security management. Staff don't care and neither does its management. Appalling for airlines brands influences heavily where and with whom I fly. Until it looses them money they will do nothing. Vote with your feet. Use your money cleverly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Luton Airport customer review

(United Kingdom)

I remember Luton as a convenient airport for some budget flights years ago. This time we departed June 25 midday. The security queues were long and there appeared to be nervousness in the crowd and a lack of staff managing the queues. I noticed that Luton offers a paid "priority service" for getting better treatment at security. I find it unacceptable that the airport operator is trying to monetize the harassment they cause themselves by their poor performance and management of security queues! It seems to me like getting money out of passengers who need to get to their planes instead of running the airport efficiently and effectively. For clarification my view is not about saving a few pounds but about security being a public issue and not an extra revenue opportunity for an airport operator.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Luton Airport customer review

(United Kingdom)

Having recently used this airport it is clearly evident that it is mainly geared towards low cost flights. The check in area is in desperate need of re-organisation (lots of confused passengers too few check in desks open and under staffed) results in huge crowds all confined in one small space with the other half of the check in hall being empty and unused. On a plus side going through security was quick and well organised. The departure lounge itself was alright with a good variety of (over priced) shops and restaurants. However the boarding system and gate area at Luton seriously needs to be improved; you are forced to shove for a place in the line and then be prepared to wait for a plane that hasn't even landed yet. Furthermore there is absolutely nowhere to sit down in the gate area which could be a problem for families with young children. Furthermore none of Luton's gates are fitted with jet bridges like Stansted so bring a coat with you in case it rains! On return we had to wait for over an hour for our suit case which is unacceptable. They kept stopping and restarting the conveyor (You'd think it would've just been easier to move the luggage onto a conveyor that actually worked properly!). All in all this pretty much sums up the experience you can expect if you travel through Luton airport and I would strongly advise that you stay well clear unless there is absolutely no other alternative.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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7/10

Luton Airport customer review

(United Kingdom)

The terminal has the appearance of a warehouse from the outside but for a Wednesday lunchtime flight it was all very painless. No queue to speak of for bag drop and security remarkably quick considering they have a paid-for fast track lane. Returning early evening passport control was much faster than Gatwick and bags waiting. Eating drinking and shopping facilities a bit limited. The wait for buses from the railway station adds to the time travelling to and from there as they only seem to leave when full. Might be a different story on a Saturday morning in August.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Luton Airport customer review

(United Kingdom)

Luton is probably the worst of the London airports in my view yet it still has its good point and I have been to far worse airports before. The biggest problem is getting there. Whilst rail services to Luton Airport Parkway are very quick and regular Luton is the only London airport to have no on site railway station and therefore requites a shuttle bus ride to/from the terminal and that can really slow things down. The drive to the terminal from the M1 motorway J10 is atrocious and frequently congested. Speaking of congestion the airport terminal gets very busy in the morning and I believe nearly half the days departures leave before 9am. The relatively compact airport can get very busy in the morning period and queue times reflect this. We had to queue for a good 20 minutes to reach security which is significantly longer than at Stansted or even Heathrow T3. On the plus side the airport is very nice if flying after 9am where queues are shorter (but still could be better) and the departure lounge is bright and spacious. There's not as good a range of facilities like shops or restaurants as other London airports but it's still not bad considering the size of the airport and you do have everything you want or need before you fly. I have also never experienced poor service from staff although I have never had the misfortune to experience it really at any airport. One thing about Luton is that I can't really see it changing or improving much in the short to medium term as it's always very samey. Overall I would not recommend this airport out of choice however I would never really advise people to avoid it either. Just use it if you have to or it's easier for your journey.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Luton Airport customer review

(United Kingdom)

By far the worst airport I have ever been to in terms of the security staff. They are so rude unhelpful and clearly untrained when it comes to children and families. An absolute embarrassment to the UK.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Luton Airport customer review

(United Kingdom)

Has to be the worst airport in the UK. Extremely rude lazy staff. The standard of cleanliness in the eating area was disgusting. Just get the impression that most of the staff do not want to be there and do not want to do the job they are paid to do. I know its very unlikely that any action/improvements will result from all these bad reviews. Luton airport will continue to be at the bottom of the barrel as far as UK airports are concerned.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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na

Luton Airport customer review

(United Kingdom)

This airport is a disgrace the treatment received by passport control staff in particular is at best an affront on human dignity. They are lazy badly organised and extremely rude. The last thing you expect when you arrive off a 4-5 hr flight at 10.30 in the morning is to have a state official jumping up and down and shouting at the queue of people trying to get through passport control! We the public are paying for a service here and it's the most disgraceful service. I have used Luton many times over the past ten years but it has just got steadily worse so will not be using again. I do no expect to see any improvement or action taken as a result of these reviews this is the UK after all!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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