Luton Airport

Friday evening 18th October 2013. A dismal experience. the staff at both the Fast track entrance and the desk just prior to entering the long winding queue were downright rude and officious. The entire procedure made us feel like a nuisance to the staff. The scanner operators were slightly cheerful but overall I would never willingly choose LTN as a departure point again - only as a last resort.

A drop off charge of £2 is outrageous £1 for a security plastic bag is equally outrageous. Arrivals is a labyrinth of corridors queues and doors. Toilets in arrivals disgusting. Security unnecessarily officious unhelpful and slow. The worst airport security experience I have had.

Luton drop off zone where it can cost 9.21 pounds per minute. We use this airport for 10 return trips a year on average flying in and out of Spain if we had the opportunity to use a convenient alternative we would not hesitate. On 17th July we went to collect some Spanish friends their flight was delayed by 15 minutes and like a previous reviewer we didn't see the sign that said 15 minutes maximum wait. So we sat in our car for the extra 14 minutes not leaving it once. We then left and went on our way on the 18th July we flew back to Spain. When we returned in September there were two letters waiting one a fixed penalty notice for £80 sent 10 days after the collection and a second legal letter saying the case had been referred. We were not given the option to pay the reduced amount and to cut a very long story short this has now cost £131. Coupled with the rude service from security staff who insist that even with toiletries in a clear bag that their own need to be used this airport and it's staff are probably the worst in the UK and you have to take a deep breath to walk through smokers polluting the entrances and exits. Avoid if you can possibly fly from somewhere else. Alicante is head and shoulders above this airport.

Luton airport must be UK's worst airport yesterday I travelled from Luton to Dublin airport we were called to board one hour before our flight was due to leave we ended up at gate 15 I was shocked to arrive and find that there was a very long queue down a corridor and then down a narrow flight of stairs where we were hoarded like cattle going to market we all ended up in a tiny room no more that the size of a small classroom at least 200 of us! We had to stand there for what seemed like hours and had to put up with babies crying buggies one man coughing like a horse and proceeding to spit into his hankie and no seating or toilets. This so called gate is not a gate it should be condemned not only for the over crowding but the danger it contains. Please can I request that this gate be closed down it's not safe and it's a disgrace to the Luton airport authority.

Merely collecting anyone by car at Luton Airport is now a dreadful experience. The signage for example is appalling. Having to pay merely to pause to collect someone is a disgrace. Having not been there for a while I had to drive around the one way system three times before I understood what one is meant to do. Having I thought understood the procedure I put££2 into a machine I was immediately directed towards the exit so had to go through the whole process again leaving my son standing non-plussed on the kerbside. In it's relentless efforts to make as much profit as possible the airport authority sight has been lost of making a visit to Luton Airport a pleasant experience. Meeting our son after an 18th month period abroad was completely ruined and made unnecessarily stressful. Altogether appalling - but what do they care?

Arrived back from Antalya on October 12 at just past midnight flight was early. It should have arrived at 00.30. Waited over an hour 30 minutes for our luggage with absolutely no explanation of the delay other than two pre- recorded statements asking for our patience. When Servisair were asked for a comment their representative stated that the flight prior to ours was late and that ours was early. Do they actually have more than one crew working on baggage handling at this time of the morning? This state of affairs is unacceptable and perhaps Thomson Airways should consider taking complaints of this type to the Airport Management direct. Servisair are obviously not doing their job properly. Also security staff are rude and why is it that at other airports there is hardly any queuing at security or check in?

My experience is consistent with many of the reviews posted on this website. Rude security staff. Overly invasive security checks with no regard for the actual threat posed. No seating facilities at the gates so you stand for ages. On a previous visit I stood in a passage for an hour because they called the flight even though it wasn't ready. No information is provided while standing around. Here I believe the airport and airline in this case Easyjet are jointly responsible. I have no intention of subjecting myself to these degrading experiences in future so will stay away from Luton Airport.

Luton Airport and facilities. Very very sad to see one of our UK airports like this. The parking costs are very expensive the attitude of the people running the place is awful. From the minute you turn into the airport complex checking in security. We all know we need security but where did these security people get their training and attitude? This airport used to be ideal to get in and out of Europe. I will never use it again or recommend our customers to use it. To understand what I mean about Luton Airport look back ten and twenty years ago.

We travelled from Luton airport on 19th September 2013 and the experience was appalling. We are in our 60s and were carrying a bag each of around 9kgs. We thought we would take a trolley but to our amazement unlike anywhere else in Europe we were expected to pay £2 to do so. We just carried the bags the long uncovered distance from the car-park to the departures terminal. Once there we joined a long and what seemed interminable queue. Once through security we rejoined the queue for our plane and had to queue again on a dark staircase for at least 15 minutes. The arrangements at Girona both arriving and leaving were a totally different story with free trolleys and smiling helpful staff everywhere. On arriving back at Luton today we were all including a fairly disabled elderly man forced to walk for what seemed like miles up and down stairs from the plane to the arrivals hall this followed by a further trolley-less walk across to the car had it been raining we would have been soaked. What a pity! Luton used to be a convenient and friendly airport enabling passengers to travel in comfort. Nowadays the only resulting feelings after travelling from there are anger and stress. With a choice of both East Midlands and Birmingham as well as Stansted available to travellers from the south-east/midlands Luton should acknowledge that it is not performing as it should and will end up losing customers.

My son and 3 friends were booked to fly to Berlin. Having only hand luggage they thought they would not have a problem with security queues. There was. A massive queue and they missed their flight by 15 minutes! When they tried to get help they found staff very unhelpful and most of them unable to understand what they were saying as they didn't speak much English! They had to pay £60 each for another ticket and £43 each for a night in a grubby Ibis hotel! Luton airport is chaotic and I am surprised anyone bothers to fly from it! Coming back from Berlin they had no trouble - through security in 10 minutes and staff speaking English and very helpful!