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Luang Prabang Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 14 reviews
6/10
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3/10

"feels very bureaucratic"

(Thailand)

Verified Review | Not a good impression on entering Laos through Luang Prabang airport. On the flight you are given some forms. You queue in the visa on arrival line, then you are told you should get another form from a desk in a corner, with no information. You queue again in the visa on arrival. You pay inflated prices in Thai Baht unless you happen to carry dollars. Then you queue again in another line with the first form you completed, which has same info as second. Staff were grumpy. Feels very bureaucratic.
Experience At AirportArrival Only
Date VisitJanuary 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"the airside facilities are a little unusual"

(United Kingdom)

Arrivals worked well with friendly staff, quick bags, and an efficient visa on arrival system. My flight was lightly loaded but there might be a significant delay with a full flight. Departures were a little unusual. Check in, emigration and security all worked well but the airside facilities are a little unusual. The departure lounge is on two levels, the lower level has a small cafe with limited food options and two small duty free shops. Upstairs there are a number of shops selling tourist gifts plus a large outlet on a third level which has most of the items you find in Luang Prabang's night market but not at the same price. When I visited there were no catering facilities in the upper lounge but there was a massage parlour with six passengers all having a foot massage! I would have been happy with this small airport whose terminal is a couple of years old but for the fact that some 42 bags were not loaded on my Vietnam Air flight to Hanoi due to a "Technical Problem". I don't know whether this was the fault of the airline or the airport.
Experience At AirportArrival and Departure
Date VisitNovember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"airport is clean"

(United Kingdom)

A very small airport, ours was the only plane there when we landed, so visa, immigration and luggage was quick, though I doubt if they could manage with more than one plane at once. Departure, check in quick and efficient. The airport is clean with a number of duty free shops (bit tacky).
Experience At AirportArrival and Departure
Date VisitMarch 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"small, clean and efficient"

(United Kingdom)

Small, clean and efficient. For visa on arrival make sure you get from your airline both landing card and visa application form (plus fee, around 35-40 US dollars depending on nationality, a 1 dollar fee, and photo, which can be scanned from passport for 1 dollar fee in case you do not have one). Visa processing and immigration takes a reasonable amount of time and are done separately, so you will have to join two queue during rush time. If several flights arrive at the same time (a rarity) it will obviously take some time, but there is no stress, somehow a mirror of Lao in general, so there is laid back feeling about this charming airport. On PG flights from Bangkok and Lao Airlines and Vietnam Airlines using ATRs try to get a seat at the back for quick disembarkation. Other airlines use A320 which disembark from the front.
Experience At AirportArrival Only
Date VisitJanuary 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

Luang Prabang Airport customer review

(United Kingdom)

Arrived from Bangkok on time. Very small but friendly airport. A short walk from aircraft to Arrivals Hall. Visa On Arrival processed very quickly. One belt for baggage reclaim and free baggage trolleys. The airport is very small but everything works well and quickly. All activities on the ground floor with arrivals and toilets at one end and Departures at the other end. Basic facilities including bank/money change. Whilst the airport can take large aircraft the biggest it seems to handle is B737/A320 and more typically ATR72 size. A very pleasant airport to use.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Luang Prabang Airport customer review

(United Kingdom)

Lovely relaxing place. Friendly staff. Not much to do there but reasonably priced refreshments.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Luang Prabang Airport customer review

(United Kingdom)

Takes me back 30 years when air travel was actually fun. Nice little terminal 10 minutes from the middle of town from which does the job well but as the earlier post suggests bigger things are on the way. Check-In took two minutes and there's a nice restaurant at the far side of the car park that seems to accept pretty much any currency.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Luang Prabang Airport customer review

A charming airport for a charming place. Given that it is only served by small aircraft the facilities are adequate. Accommodating an aircraft with 100+ seats would overwhelm the place. A new terminal is being built but this is a pleasant recollection of a much simpler time in air travel and a nice experience.
no
4/10

Luang Prabang Airport customer review

Departed from here in July 2009. All items screened before entering the terminal building and check in handled quickly and easily. Security staff very friendly and allowed passengers to go outside the terminal building rather than sit inside. Passport control handled swiftly and efficiently. As stated previously the building has seen no improvement work over several years but is sufficient for present traffic levels.
no
4/10

Luang Prabang Airport customer review

A small and unique airport. Arrival is easy apply for a visa if you need to if not cross the immigration (can be a bit slow) and collect your check in bag all done in a small hall. Remember to give the local staff the identification sticker given to you when you check in your bag. Once out of the hall you can change money but do note only a few major currency is accepted here! If you do not have anymore to pick you up be prepare to fork out uS$5 for a short 15-30 mins ride into town. Departure is a bit different from most airports first clear the security then you can check in and wait for your gate to open within the waiting area there is only a cafe and airlines office Bangkok Airways lounge is located within the arrival area so you will need to show the security personel your boarding pass to cross over to the arrival area the door to the lounge is located beside the security area. Once your gate is open then you can cross the immigration and after that you will be in another waiting room with a small gift shop which sells mainly gem stones. This waiting rooms offer you a good view of the planes parking outside the terminal and part of the runway. It might not be one of the best airport in the world but the airport staff are friendly and helpful the immigration officer are reasonable and fair and importantly everything seems to be in good order althought the airport might look a bit old.
no
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