Luanda Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 17 reviews
2/10
No Skytrax Rating
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5/10

"credit where it's due"

(South Africa)

Trip Verified | Although shabby and expensive, I have to give credit where credit where it's due. While waiting to board my flight, I was asked for my boarding pass, then told that my suitcase had broken open and that I was to go with them to verify that my belongings were all there! I followed the man into the bowels of the airport, to find that the suitcase was not mine. It belonged to someone from Sao Tome. Our luggage numbers were similar. Thanks anyway Luanda Airport, Obrigada para a sua atencao!
Experience At AirportTransit
Date VisitJuly 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

" I was met with dirty floors"

(South Africa)

Trip Verified | I flew TAAG Airlines from Johannesburg to Lisbon via Luanda. Arriving at Luanda Airport the luggage scanner was out of order therefore all luggage was opened by hand which made people impatient and moody as this was early in the morning. On my visit to the Ladies toilets I was met with dirty floors, no toilet paper, no soap in the soap holders, no paper towels cubicle door was stuck with old, yellow masking tape, only one water basin tap working, cubicle door handle broken off, toilet seat missing. Just the most awful toilets! I went looking for the janitor and I asked a young girl dressed with a cleaner uniform if she knew who was the responsible cleaner which she replied that she was the cleaner for the cafe and didn't know who the responsible janitor for the toilets was. I then went looking for the janitor or a security guard and there was one in sight so I returned to the Ladies toilet to find the cleaning lady spraying toilet spray in the air and making the floor wetter and stickier. I politely asked her to get me some toilet paper and hand soap which she rudely stormed off sighing. On her return she placed the toilet roll on the basin and walked out. I then returned to the corridor seat to wait for our delayed plane, there are very few seats and I noticed a young family sitting on the floor with their child sleeping on their lap (these were overseas tourists). I also happen to notice a Cleaning Service employee with a ladder and a cloth in his hand he put his ladder next to the widow and with a dirty cloth proceeded to wipe the window and after 2 wipes he left without the ladder and was never seen again. The air conditioners filters are so dirty that is the reason why they not functioning properly. When finally we were asked to board go down to Gate 4 (the one and only gate) they then realized that the Botswana flight was to go down first before our flight and they had made a mistake. Now the ill and elderly people had to climb up the staircase as there is only one escalator and its going downwards. To date we still don't know the reason why there was a 3 hours delay. There is definitely a lack of communication and professionalism within the staff. Finally I got to sit on the plane (TAAG) where the seat was soiled with old food and a cockroach walking across it, the lady seated next to me was ready to jump when she saw it. In this day and age I can't see why Luanda Airport needs to be so inferior when they are such a wealthy country? They should invest in training staff and getting supervisors to watch over their outside contractors, if not they might as well not function at all.
Experience At AirportArrival and Departure
Date VisitApril 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"worst airport I've ever seen"

(Argentina)

Trip Verified | The worst airport I've ever seen. Everything is expensive (as is in Luanda). The only place with air conditioner is the duty free shop. Not many things to do. Bathrooms are awful smelly. But the worst thing about the airport is that all of TAAG's flights board through the same gate (number 4). So there you are, crammed in the boarding area with passengers of 2 or 3 other flights, waiting to go to the bus that takes you to the plane. No Wi Fi that worked. In every flight we saw boarding there there was at least one passenger that didn't make it in each flight. So there was this weird constant scene of people shouting that they were not late and that it was the airports personnel fault.
Experience At AirportTransit
Date VisitJanuary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a most uncomfortable experience"

(South Africa)

Verified Review | Shockingly expensive, extremely limited facilities and just plain horrid aesthetics make a stop-over at this airport a most uncomfortable experience. One of the two places that pretends to be a restaurant charges €8 to enter. The "food" looks like it was cooked in a hospital kitchen, and is served by surly staff with zero command of English. To be avoided at all cost.
Experience At AirportTransit
Date VisitOctober 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
na

Luanda Airport customer review

(Sweden)

This Airport is horrible the food is the lowest quality you can imagine. The staff are unfriendly and the chairs that you can use while waiting in the cafeteria are really bad. But there is one positive thing: they have Heineken beer!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Luanda Airport customer review

Airport was refurbished 2 years ago. Whilst it has improved markedly it retains many problems. A limited number of check-in desks and numbers 1-6 have been broken for months. You still need to arrive early for your flight as all airlines except TAAG have a very limited number of desks available to share for check-in. Both landside and airside the selection of restaurants has improved markedly. Landside an unremarkable pizza is $25 and a pretty poor hamburger is $18. Airside is slightly more expensive. The lavatories frequently still do not have toilet paper or soap but are generally much cleaner than they used to be. Some even have lockable doors these days. It seems the attitude is that by spending on a bit of bling this will make everything ok rather than extending the airport to increase its capacity. This airport only has two gates. One quite nice one for TAAG and another for every other airline. When two airlines are trying to board using the same gate this often means there are not enough seats.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Luanda Airport customer review

(Angola)

The airport is generally well managed with efficient immigration both for arrival and departure. The place is well kept and maintained. It took me only 5 minutes to clear immigration. Staff are courteous and speak some English. The luggage carousal is efficient and customs staff polite. There may be some time taken at the customs screening as passengers queue up at the scanners but not for long. Overall a good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Luanda Airport customer review

This airport has transformed and there is now a new terminal self check-in kiosks computer check-in LCD screens with flight departure information two restaurants and plenty of seating. While simple and basic it is nice and clean. There is a new TAAG premium lounge which is nice. Airport staff were mostly friendly.
no
1/10

Luanda Airport customer review

Make sure you have your ticket number when checking in at this airport. The computer system very rarely works and if you don't have your electronic ticket number you won't be checked in. Those with only an itinerary print out will not be given boarding passes. In addition "free seating" makes the boarding of a full 747 total pandemonium. Make sure you get to the airport much earlier than the two-hour recommendation.
no
2/10

Luanda Airport customer review

This airport is horrendous however it's West Africa! I spent 2 yrs passing through this airport every 5 weeks and eventually you get used to it. Angola hasn't long been out of a civil war and there are many more pressing issues within the country that need money spending on them. Over those 2 yrs the airport did improve. There is now a seating area for those waiting the return of their passport with the visa on arrival. Last time I was there they had actually put a ceiling in the arrivals immigration area. On departure I have 2 tips - get there much earlier than 2 hrs before departure and always have $5-$10 on you to give the people who offer "assistance". This helps you beat the queue to join the check in queue. Make sure your ipod is fully charged and you have a good book and you'll be fine. Also take water with you as the shop and cafe are rarely open (at least they don't usually open in time for the TAP morning return to Lisbon!). So in comparison to say Heathrow this airport is dire at best but under the circumstances it could be a lot worse!
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