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Louisville Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 3 reviews
9/10
No Skytrax Rating
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9/10

Louisville Airport customer review

(United Kingdom)

Louisville Airport is a great airport, very clean and improvements being made all of the time. Arrived from Chicago off of the aircraft and by the luggage claim within 10 minutes. Local staff are all very helpful and polite as well as being professional. For some passengers there were some issues with delayed or lost luggage but the American Eagle ground staff were very professional and sorted out their problems quickly.
Experience At AirportArrival Only
Date VisitJune 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
yes
9/10

Louisville Airport customer review

(United Kingdom)

Departure from Louisville was excellent, the First Class check-in was efficient and fast with great service from the American Eagle ground staff. Security was quick about ten minutes to line up and go through the security, they are using the new body scanners now which improve and speed up the process. The TSA staff as polite and very professional and ensure that your time with them is minimal as well as ensuring standards are kept. After security the Lounge is good with excellent views over the runways & aircraft. Boarding areas are clean and airy with plenty of seating for passengers.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
yes
10/10

Louisville Airport customer review

(United Kingdom)

A very pleasant experience both arriving and leaving this airport, the terminal is well designed with some good places to eat and purchase last minute items too. There is a business lounge which is a great oasis to relax and catch up on business for a $5 fee which offers drinks and food. Baggage collection was fast and was on the reclaim by the time we had walked from the arrival gate to the reclaim. The customer service and information is very good and professional as is TSA who all appear to go the extra mile to assist passengers departing.
Experience At AirportArrival and Departure
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
yes