Los Angeles LAX Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 429 reviews
3/10
No Skytrax Rating
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Los Angeles LAX Airport customer review

(Australia)

Into LAX July 2nd from SYD and out on July 17th. Both times through Tom Bradley Int terminal. I can only describe this airport as chaos. The immigration hall is just too small for international arrivals and the officer I responded to was obviously bored to death and uninterested. Also seeing everyone carrying guns was formidable to me .There are sections of the interior which are unfinished with exposed beams lack of ceilings etc. Couldn't they finish it before opening to the public? Then you go outside to the street area and again total chaos. If this is the way that the US runs an airport then god help us.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Los Angeles LAX Airport customer review

(United States)

By far the worst international airport I've been to. Firstly current renovation has closed all venues outside of terminals. So for people who expect to spend last few minutes with family members who are leaving the country. Well LAX offers none. LAX is aged and well due for a replacement. This airport should have been replaced with a brand new one. However voters decided to spend money elsewhere and keep the old airport with its ageing problems. Unfriendly staff and police everywhere. Not for safety but to enforce tickets. Last month I was pulled over by airport police for running a red light in LAX which I strongly dispute. There's whole lot of chaos going on in this airport and cops are out there looking to give out tickets to citizens welcoming foreign guests. Stepping on a break to avoid a ticket in this chaos would result in multi-vehicle crash. So just be aware cops will pull citizens over while turning a blind eye to buses and taxis committing all types of violation. It's such a shame that this is the best California can offer to visitors but it's a clear sight of our state's financial reality. We are too poor to build a new one so we continue patch up work and continue our distorted government spending.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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6/10

Los Angeles LAX Airport customer review

(United States)

The only times we hit LAX are on the way to or from Australia or New Zealand. Customs and immigration here are as others note often agony. In 26 years I remember one decent experience. I'm on my way to Sydney now after arriving from London and dread leaving the very comfortable and nicely equipped Star Alliance lounge in the new building. The showers are nicely done very similar to those in Auckland. I have to head over to United in the smelly dirty Terminal 7 building at which I arrived. LAX ranks overall as one of the most depressing and inefficient major airports in America.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
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Los Angeles LAX Airport customer review

(United States)

Worst airport! I travel through LAX several times a year and every experience is terrible. The terminals are dirty old unorganized and falling apart. The lines are always ridiculously long with a confused crowd everywhere. The airport lacks significant shops restaurants and seating. Thus I find myself sitting on their disgusting floor waiting for my flight. The staff are almost always unpleasant and yelling at you. Parking is conveniently located to the airport of course getting from the parking lot to the airport is a hassle. LAX is the most disgusting airport I've ever been to much worse than those in North Africa and other third world countries I have visited.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Los Angeles LAX Airport customer review

(United States)

Arrived on Air NZ from LHR London. Long flights very tired. I totally understand the need for security but this was ridiculous. Some lady barking orders at everyone. Crowd of confused passengers. The line for US permanent residents was so long it felt like a cattle market. The line for other passports went quickly. It took us ages to get to the desk. People ahead of us were questioned and taken out of line we were tired. When we got to the desk it was fast thank goodness. Please improve this.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Los Angeles LAX Airport customer review

(Australia)

LAX Customs was an absolute failure on a recent visit. There was a very long line for returning US Citizens yet the agents elected to have only one booth open to service the line. There seemed to be very little management going on with other smaller lines having up to 4 agents servicing them. The body language and demeanour of the agents seemed to be very rude. It was not apparent why they would switch but one might be inclined to deduce that it was some sort of protest for 'under-staffing' which they have complained about in the past. I disagree. The employees in this sector need a shake-up. I suggest getting in professionals who are willing to earn the money they are paid.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Los Angeles LAX Airport customer review

(Australia)

This airport is an absolute mess. Arriving was only my flight (full 777) from Auckland and a small Embraer from Mexico City and the line was ridiculous. Only 4 counters open and being an American airport they question everyone quite comprehensively. Once you have gone through immigration customs was a breeze but when you exit the airport and go to the 'taxi rank' there are none. We waited 20 minutes for a taxi. Nowhere in the world have I waiting more than a minute for a taxi at an airport! The sheet of paper that the taxi assigner gave me had approximate prices on it. And aren't they grossly inaccurate! We travelled to Hollywood. Bearing in mind we arrived on a Sunday about lunch time so there was no traffic. The sheet said $50-$60 approx. to Hollywood. The cab ride was $100 with the tip. I'd hate to see the fare on a day with traffic. Not looking forward to my trip home!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Los Angeles LAX Airport customer review

(United States)

I returned home to Los Angeles today from Japan and was extremely embarrassed to see how rude and unwelcoming the staff were at LAX international airport. I've had the privilege of traveling to Korea Japan and China in which all staff members of these aforementioned airports were extremely welcoming and equally helpful to their own citizens as well as visitors like myself who did not speak a word of their language. I was appalled to witness such an immense contrast- customer service here in LAX is non-existent. The staff members were rude and demeaning. I was randomly chosen to go through customs baggage search along with about 20 others and was directed to wait in line B. There were many tourists there who obviously did not speak or understand English. The officer in charge of customs search in line B was demeaning and obnoxious to these visitors who did not speak a word of English screaming at them instead of providing clear instructions and assistance. It's a shame to come home to such uncultured ill-mannered staff here at LAX.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Los Angeles LAX Airport customer review

(United States)

It took 5 hours for my in-laws to get through immigration after landing. Many others on their flight experienced the same wait. I've come to expect 2-3 hours on average when arriving at TBIT but this is beyond belief. Someone at CBP needs to be held accountable.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
no
10/10

Los Angeles LAX Airport customer review

(Turkey)

Arrived and departed at the new Tom Bradley terminal with British Airways arrival was easy and got through immigration within 20 minutes customs took a little more because of a queue of passengers from a Philippines Airlines flight with tons of boxes to scan but overall was out within 40 minutes. This terminal is light years of anything I have encountered in the US so far and although it is just a building it seems to have a positive effect on anyone working in it too; from immigration check-in customs TSA duty free or anyone else you would meet everyone was very friendly and efficient. Comparing my departure from LAX with my previous one at JFK terminal 2 last year is like comparing paradise with North Korea!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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