Los Angeles LAX Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 429 reviews
3/10
No Skytrax Rating
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2/10

"Get your act together LAX"

(United States)

Southwest Airlines had a great flight, but upon landing 10 mins ahead of schedule at midnight (not the busiest time of day) LAX decided to give away 2 successive gates and our plane sat for an hour waiting for LAX to let us move into a gate! Get your act together LAX. Props to Southwest for keeping us aware and entertained.
Experience At AirportArrival Only
Date VisitNovember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"arrival experience is very smooth"

(United States)

At LAX, every Terminal is different. The one I am reviewing is Tom Bradley International Terminal (TBIT). I have flown from TBIT 3 times in 2015: Etihad (January), Air France (April), and Asiana (June). In my most recent experience from June, I had family members who were dropping me off. When we entered TBIT, they wanted to go use the restroom while I check-in with Asiana. When my family returned from restroom, my check-in was already done. That's how fast things are at TBIT. Once you get through security, and terminal smells like a shopping mall with beautiful fragrance. The arrival experience at LAX is also very smooth. There are automated kiosks for US citizens to go through immigration process. The free Wifi at TBIT also works like a charm. Newly renovated TBIT is truly world-class.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"hoping future visits will be as simple"

(United Kingdom)

My wife and I arrived at LAX from London Heathrow. I am a wheelchair user and we had never been to LA before so we were both apprehensive about what we were going to experience. We need not have worried. The assistance that we had was exemplary. It took us less than 30 minutes to get from the aircraft, through immigration, get our luggage, pass through customs and then get to the waiting area for hotel coaches. The very kind assistance lady helped my wife get our cases from the carousel and then waited with us until the hotel bus arrived. I am hoping that our future visits will be as simple.
Experience At AirportArrival Only
Date VisitOctober 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
2/10

"air conditioner can't keep up"

(United States)

The sun is shinng through the windows in the area of the "80's" Gates and the air conditioner can't keep up. There are no shades for the windows. People are fanning themselves. The bathrooms obviously haven't been serviced in a while. We've been in 6 airports in the past week, and this is by far the worst. A very sad representation of CA (from a Californian).
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
1/10

"multiple queues and checkpoints"

(United Kingdom)

We had no choice but to go through LAX, having vowed a few years ago never to go near the place again. The international arrivals process is bizarre and inexplicable with multiple queues and checkpoints. Then we had to walk forever along crowded sidewalks to get to Alaska Airlines. What a contrast to Seattle where we arrived a couple of weeks earlier and were seen by one official who seemed capable of managing the whole process of entry by himself.
Experience At AirportTransit
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"I've never had a good experience at LAX"

(United States)

Terribly disorganized. No low cost food choices. $22 for a burger and fries - ridiculous. Gate was changed once and departure was delayed 4 times. Still sitting here waiting for another delay announcement. I travel extensively for business and I've never had a good experience at LAX. What a shame. Dirty, overpriced, poor service, no organization.
Experience At AirportDeparture Only
Date VisitSeptember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"boarding gates are not listed"

(Australia)

Los Angeles LAX Airport is the worst airport, boarding gates are not listed on the display board. I was the last person to board because no one could tell me the boarding gate and it was not shown on the board.
Experience At AirportDeparture Only
Date VisitMay 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

Los Angeles LAX Airport customer review

(United Kingdom)

Reasonable checks-in but departure area a complete rip off with charges such as $10 for a small sandwich. Dismal choice as well. You can buy fancy underwear and swimwear but there is no drug store or any real choice of food. An airport to be endured if there is no alternative.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

Los Angeles LAX Airport customer review

(United States)

As an arriving US citizen, I had to go through 3 checkpoints that were within 20 yards of each other yesterday. First, the automated passport scanners, which we were all forced to use despite the fact that all the employees working to 'help' with them admitted that they did not work well. Then we were all funnelled into a line where we waitied for 1.5 hours for a customs agent to look at our papers and the tickets printed out at the kiosks 10 feet away. There were a total of 2 agents working the line I was in. Finally, there was one more 'Exit Control' check point not 10 yards from the second check point. No one who works there that I met had any idea why it was this way. They just shrugged and said, 'that's just the protocol', which seems to be the default response to anything. I spent far less time getting into the UK and I'm not a citizen there.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

Los Angeles LAX Airport customer review

(Germany)

My experience was terrible at LAX, the check-in staff were unwelcoming. There were hardly any shops and restaurants we had to walk through a construction area to get to gate. The airport was dirty, noisy and crowded. When we got to the gate we didn't get on the flight since we were traveling standby and the flight was full. Unluckily the next flight to New York was at 8 am and it was 11 pm so we had to spend the night at LAX. They gave us pillows and blankets because the terminal was freezing. At 8am we also didn't get on so we had to try the next flight which was a Delta flight (we were trying United). It was a 20 minute walk to the Delta terminal, we had to walk through another construction area. The Delta terminal was much nicer and had a selection of shops and restaraunts. We finally got on!
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no