✅ Trip Verified
| This is the worst experience I have ever had while flying/connecting internationally. And that is after I didn't think my horrible experiences at John F. Kennedy International Airport could ever be surpassed. But they did. At first, I was very pleasantly surprised at the immigration lines. The wait was much less than expected, the terminal is new and beautiful, lots of staff to direct travelers. But then the nightmare started: I was already prepared that my luggage would not make it because of a severe delay in arrival when connecting in Frankfurt, Germany. Frankly, I was completely at ease with that, I didn't mind, it is not the first time this has happened, and I usually pack accordingly. However, for some reason there was a delay in delivering everyone's luggage that did make it, to baggage claim. No biggie, I thought, I had 2.5 hours to connect after clearing immigration! There were multiple announcements overhead where they apologized for the delay in delivering the bags, that there was more luggage waiting to be delivered, and to absolutely not leave without the luggage as it would not be transferred automatically. Meanwhile, 1.5hours later, Aeroflot luggage arrived at the same carousel, not one announcement that the remaining Lufthansa luggage would be taken off the carousel on one end of the thing, or that there would not be anything else coming. I started to get nervous because we were now entering the time frame where I might have trouble connecting to my last leg (approx 45 min to go before departure) and asked for the tenth time, what the plan was. Finally someone found out that there was no further luggage to be had, and to start heading for my connecting gate. Lines through customs were nearly a (felt) mile by now. Luckily I was able to use the much shorter Global Entry lines. Then came the shocker. Since I had no luggage to be rechecked, because it didn't make it, a customer service representative directed me to my connecting flight. "Leave the terminal and hang a right to Terminal 7" he said. I left, only to turn around because there were no good signs where terminal 7 even was. He did not offer any further instructions. I started running/walking to Terminal 7. During the 20min it took to get to Terminal 6 there was not one single bus that passed me. I ended up hopping on the bus to take me to the last terminal, because I was running out of steam. And I don't consider myself unfit! Now at Terminal 7, I had to go through security again. Mind you, with all that until now, if I had not been able to take advantage of TSA Precheck, I would not have made my connection because on top of that the gate was the second to last in this Terminal as well. I know of at least 4 more people that would have needed to get on the same plane that did not make it. Never will I do this to myself again.