London Stansted Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 920 reviews
2/10
3 star Skytrax Rating
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8/10

London Stansted Airport customer review

(United Kingdom)

I like London Stansted but for just one thing I have a phobia of going up an escalator there are no stairs when you get off the shuttle only an escalator or a lift. Everything is great is bright and airy signs are good. Just the escalator!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

London Stansted Airport customer review

(United Kingdom)

Beware. New management. New charges. £2 to drop people off even if car does not stop £1 to weigh your bag to check not over limit before getting to check in (witnessed some people having to lighten bags at check in and causing delay) and £1 for a clear plastic bag to put gels etc in. Duty Free under heavy renovation. Too few staff other than in Security. Staff did tell us what check in desk to use even though not yet on matrix board - again causing unnecessary delays. Ate in Bridge Cafe. Top prices food smallest portions ever poor quality and served so quick obviously not fresh. No longer our first choice of airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

London Stansted Airport customer review

(United Kingdom)

Appalling customer service - multiple flights were left waiting multiple hours without their baggage or without any form of announcement as to what was causing disruption.. Staff on duty did not know / seem to care / believe it was within their remit to do anything and everyone had to just wait around and hope that eventually their bags might magically appear.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

London Stansted Airport customer review

(United Kingdom)

I arrived last evening to fine an hour and a half delay at passports! These problems were in the papers a few weeks ago and still not solved. Two of the kiosks were not even manned! This is appalling and yet no one is doing anything about it. Not the Airport not Border Control who seem to have lost the plot. Passport Office has similar problems. Why are Government departments so useless?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

London Stansted Airport customer review

(United Kingdom)

I have flown twice from here over the past few weeks once to mainland Europe and once within the UK. Both were early morning flights at peak time for the airport. Despite the length of the queues at security checking (and the number of people who seem to have no idea about how to prepare for a security check) on both occasions it took only 15 minutes to get from land to airside. Staff were friendly and polite. Airside was still undergoing its building work and hence was very crowded with a lack of seating poor signage and departure screens too small to read from any distance. Hopefully these matters will be addressed by the upgrade. I think the airport is improving under its new ownership - I hope I am not proved wrong!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

London Stansted Airport customer review

(United Kingdom)

A plea to anyone thinking of using Stansted Airport and arriving at this website - Don't do it. Queues that Walt Disney would cry at. Lack of staff. Masses of people crossing each other trying to get from check in to departures. Lack of seating in departures unless you want to spend more money in a restaurant. Shuttle trains with only one carriage instead of two no information on that one just doors with queues to nowhere. If anyone does use Stansted I hope they have a very relaxing holiday for the return visit will drain you. Immigration queues beyond any I have experienced and as a regular traveller to America its a breeze there by comparison. Baggage hall delays with absolutely no staff to ask. Irregular buses to car parks with multiple stops outside the terminal which just adds to chaos. Southend and Gatwick are by far better choices.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

London Stansted Airport customer review

(Colombia)

I definitely won't enter the UK through this airport. Very bad image for newcomers and foreigners. After a messy flight from Oslo-Torp on 19 June 2014 we landed here only to find huge immigration lines and rude staff overall. Main terminal building was undergoing some refurbishment as we could hear a constant drilling noise whilst being in the queue. Way back to Oslo was worse. Terminal overcrowded poor signalling and incredibly rude and dismissive staff (Ryanair mainly). Security line was a highlight as we found the only friendly member of staff in the whole airport. We went to a bar in order to avoid noise and crowds. We ordered breakfast but it was never delivered. Boarding gates were wait boarding gates? There are certainly no boarding gates whatsoever! People had to stand in an endless line to get the plane or sit on the floor while passengers going to other "gates" had to literally jump over them. Again staff were unhelpful and uncaring. Very limited food options after leaving the main terminal. Flight delayed 45 minutes. A hard-to-forget bad experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Stansted Airport customer review

(United Kingdom)

Flew out to Gran Canaria on Monday 30th June. Check in was very quick and although there were long queues at security we got through within about 20 minutes so no problem there. A different story on the way back. Landed at 11.10pm on Monday 14th July and joined the queue for the biometric passports at passport control. There were only 5 scanning machines there which continuously broke down. The normal queue was moving twice as fast and ours consequently took well over an hour so by the time we got to the baggage hall our two suitcases were the only two left on the carousel. Out in the car park it was also a nightmare with one car park being dug up so we had to go back into the airport and out the other side to the front of the terminal to our taxi.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

London Stansted Airport customer review

(United Kingdom)

Having flown from Stansted for many years the recent changes to it are awful. The facilities at an open air pop concert would be better than in the Departure lounge. So sad to see it deteriorate. Will go back to flying from Gatwick Airport next year even though it is a longer drive to get to.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

London Stansted Airport customer review

(United Kingdom)

Attempted to fly to Portugal on 1 July 2014 no chance what with Ryanair's queues and airport security queues. It was a disorganised sheep pen. Arrived at departure gate 2 minutes after it had closed to be told by a rude Ryanair employee (who did not even have the courtesy to turn round to talk to us) that we were too late. Dozens of people were missing their flights - chaos - get your act together Stansted Airport.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
no