London Stansted Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 920 reviews
2/10
3 star Skytrax Rating
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2/10

London Stansted Airport customer review

(United Kingdom)

I have used Stansted about 40 times a year for the last 9 years or so. The deterioration in the airport since the change of ownership is alarming. It took me 50 minutes to get through security yesterday with only one scanner open for more than 160 people in my queue leaving many passengers with no option but to jump the queue in desperation to try to catch their flights. Even the staff on security were actively advising passengers to complain as "otherwise things will get much worse before they get any better". If MAG cannot get the basics like security control right the only advice must be to use a different airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

London Stansted Airport customer review

(United Kingdom)

Used twice in past two weeks leaving around lunchtime and returning late afternoon. Leaving last Thursday afternoon I went through a cattle pen system which took 28 minutes to get through which was slightly worse than 11 days earlier which took 24 minutes. This is far worse than any other airport I have visited any anywhere. People were jumping through the barriers so as not to miss their flights. On the return journey a friend with a non- European passport got through immigration in ten minutes while I was in a queue for thirty minutes which was an improvement on an earlier experience when it took an hour to clear immigration. I used to like Stansted in the BAA days but recently it looks as though Manchester Airport Group have accelerated the demise of this once pleasant airport by focussing on enlarging the shopping area. No wonder it is the only airport in the London area that is losing traffic and has lost all full service airlines.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

London Stansted Airport customer review

(United Kingdom)

45 minutes to get through the E-passport lines on arrival at Stansted at 18:45 yesterday is a joke. My flight was only just over an hour! Even the man controlling the queues said it was ridiculuous and that the reason he was still pushing people through those lines was "to get his numbers up of people using the system". I spotted people going through the conventional lines in half the time of the E=passport lines. Puts me off using Stansted and will look to use Luton or the real London airports more in future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

London Stansted Airport customer review

(United Kingdom)

We have regularly used Stansted as an airport of choice but no more. Chaotic security with little control over disorganised queues. Sudden opening up of new lines so late comers get through those before them! Resulted in missed flight. Airlines not going to complain as its a rebooked flight. Strange how available the next day flight was-are seats held for this common occurrence? Airport long stay parking buses too infrequent. Inbound passport control slow but who is going to accept this point in today's security climate? On return took longer to get from plane to car than the flight from Naples. So be warned-leave a lot of time or better still go elsewhere.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

London Stansted Airport customer review

(United Kingdom)

I have been using Stansted quite a lot over the years and quite liked it but recently it's turned into a nightmare. Endless queues at check in and security a confusing layout nowhere near enough places to sit. The airport is handling way too many passengers for its capacity. To make things worse queues at passport control are also endless. Badly organised overcrowded avoid at all cost!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

London Stansted Airport customer review

(United Kingdom)

Stansted to Billund return. Outbound from Stansted not so bad I had bought a fast track through security (as part of my Stansted Express 1st class rail ticket - recommend this its not an express but it is clean and comfortable). Airside is a building site with very few eating options (this was a 20.30 take off so quite quiet). Its a long walk to the gate so if you are infirm think about it. The gate was the usual Ryanair scramble but OK. Coming back from Billund (a very nice airport) was a different story. UK Border Control was its usual hopeless self 20 min queue with only 4 of the 8 desks open and 2 supervisors (I assume) wandering aimlessly about. Fly out of Stansted if you have no other alternative but don't come back through Stansted.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

London Stansted Airport customer review

(United Kingdom)

Stansted Airport was once the best airport in the UK. Now it is the worst. The terminal is being "upgraded" to force passengers to walk through miles of overpriced shops for no reason other than the hope it will make us spend more. Families and business travellers would both be strongly advised to use another airport. Business travellers want swift access to the plane families want minimum walking distances and Stansted has neither. Speaking to various members of security staff airport information staff and airline staff everyone encouraged me to complain as no one is listening to them. The only happy people in all of this are the retailers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

London Stansted Airport customer review

(United Kingdom)

Free Pick Up from Mid Stay car park according to Stansted website. I was directed to bus stop 13 for free pick up. My 18 yr old daughter was made to get off at stop 3. It took me 1.5 hours to find her. No signage anywhere with any mention of a pick up point. Frightening and dangerous. Stansted used to be excellent but have now obviously decided to declare war on their tiresome customers. Very Angry.
Queuing Times N/A
Terminal Cleanliness N/A
Airport Shopping N/A
no
na

London Stansted Airport customer review

(United Kingdom)

New management means new hell. MAG have spent £80m on building a retail park and nothing on the travellers experience indeed it is nothing short of appalling! The "so called" departure is just one big cattle market free for all. Staff had no control over people cutting under the tape queues and no one could blame them as I witnessed more than one give up on getting to their gate. I arrived in departures 2 hours prior to flight never sat once nor even experienced the retail park as I passed through to chase my plane! Bring back BAA anything has to be better than the current incompetent management today. I will make every effort to avoid in future when travelling using alternates airports. Sadly I will still have to face this debacle of an airport one more time this week not next week though.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

London Stansted Airport customer review

(United Kingdom)

Was extremely unhappy with the service I received from Ryanair they put up the wrong gate no: for approx 5 minutes and 10 of us went down to that gate only to be told by one of their staff it was the wrong gate. To use the phone on the wall we had to wait nearly 30 mins for security staff to take us back to the main area we all went rushing down to the right gate no: which was the opposite site of the airport and had to get on a train needless to say we missed the plane by minutes we were then told we would have to book another flight and pay which was an outrage we were all very annoyed no apology. The lady was very abrupt this is not what you should be doing to customers I have noticed there are lots of complaints on here but what's the point of it all. unless you take notice and try to improve your services it would appear that you simply do not care. I have flown many many times with Ryanair but never again. And I will advise friends and family not to use Ryanair because of the very bad customer services that you provide.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no