London Stansted Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 920 reviews
2/10
3 star Skytrax Rating
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London Stansted Airport customer review

(United Kingdom)

There seemed to be a few signs in the terminal apologising for 'disruption' caused by refurbishment but that doesn't come close to describing the chaos queues delays and total lack of customer care. Equally awful on way out to Italy and on return 7 days later. Will not use it again and did not remember it being this bad years ago!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

London Stansted Airport customer review

(United Kingdom)

I have used Stansted twice this year once flying to Murcia (June) and once to Madrid (Sept). On both occasions getting through security was an absolute disgrace. The organisation in this area of the airport simply cannot cope with the volume of people trying to get to the final departure area. This is compounded by the woefully inadequate queuing arrangements and total complacency of most of the security staff. On both occasions I passed through the passport control booths to be met with a seething mass of uncoordinated people with little or no idea where they were supposed to queue. I hoped that when Manchester took over this airport things would improve sadly it has got very much worse. I would recommend to anyone who is using Stansted to get there early very early.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

London Stansted Airport customer review

(United Kingdom)

Horrific security wait on way out (40 mins). Horrific passport check wait to electronic gates on way back (over 30 minutes). Feels punitive not customer friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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London Stansted Airport customer review

(Ireland)

Overcrowded. Not enough seating. Not enough restaurant facilities. People sitting and eating on the floor. Infrastructure is completely incompetent for the volume of passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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London Stansted Airport customer review

(United Kingdom)

Arrived back in the UK on Saturday night 27th September 2014 landed at 23.49 got through the border control E- gates at 01.15! Disgraceful and unacceptable. Never experienced this this can't be the improvements that Stansted promised. Never again!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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London Stansted Airport customer review

(United Kingdom)

Departure lounge changes are destroying what was previously a well-designed airport. You are now herded through an absurdly long alley of over-priced "duty free" shops only to arrive at crowded and departure lounge where all the good and comfortable restaurants have been shut down. This used to be the best London airport now it's just about the worst. They even charge to drop off passengers! Passport check on return was also slower than I've ever known it. If you work for Stansted and are reading this you should look at the other bad reviews here. Be aware that annoyed customers keep their wallets firmly closed! Give us some good and comfortable food instead of bright lights and perfume. I would happily have spent £40+ but it was so unpleasant that you got nothing. The redesign is idiotic. Put it back like it was before you broke it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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London Stansted Airport customer review

(United Kingdom)

Had the misfortune to travel from Stansted to Greece on 1st September for a flight at 6.40am. We arrived at 4.30 got luggage checked in and had a quick coffee and then proceeded to security where we encountered a complete shambles. Staff were totally disorganised and rude. No one seemed to have any idea how to direct passengers to pass through speedily. We eventually had to run to gate 84 and made the flight with three minutes to spare. We are advised to be at the airport at least 2 hours before the flight I would recommend at least an extra hour on that. Stansted used to be efficient but not anymore avoid it if you want stress free travel.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

London Stansted Airport customer review

(United Kingdom)

No problem flying out but on our return we landed at midnight on Monday 16th September 2104. As soon as we reached the terminal we were continually held back by security staff as we made our way through to passport control. One of our party said that they were allowed to go up an escalator when the queue ahead was stationary at the top one elderly woman fell with others coming up the escalator behind. We went through the automatic recognition passport channel which required a further 30 minutes others in our party went through the "manned" channels and were out in half the time. It took us over an hour from getting off the plane to leaving Passport Control; we then had to collect our bags go through customs and then queue for the car park bus. If this is the queuing time at midnight on a Monday out of peak periods I never want to go near Stansted at a weekend in the peak season. Thank heavens for British Airways and Heathrow.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

London Stansted Airport customer review

(United Kingdom)

I experienced unacceptable delays last night having arrived from Bergamo Italy. We we're held in the tunnels as the queues for immigration/passport control where so long I fact it took over an hour to get through! I thought having the chip within your passport and going through the automated control would speed things up but no the conventional control was faster and queues shorter. Absolutely disgraceful. We were like animals being herded up and down until we finally reached the front. Felt really sorry for some of the more senior passengers in the queue. Stansted get it sorted!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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London Stansted Airport customer review

(Spain)

Flying back home from Stansted this September 2014 was really worse than the worst third-world places I have been. Over one hour of queue in a massive cattle drive without assistance to reach the very few manned security checkpoints (and they had so many of them closed). I always come with a lot of time so could make it to the plane but I can imagine more than one did not count on this and missed their flight. No staff there to rescue those who had the plane already boarding. Absolutely unacceptable contrasting with Malaga airport in Spain which handles over a million passengers monthly and has security queues in the order of magnitude of five minutes (and all the checkpoints open when there is rush period).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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