✅ Verified Review
| Stansted airport is a disgrace. In years gone by it was a pleasure to fly from Stansted but with a change in ownership this is no longer the case. We purchased Fast Track costing £5 per person assuring us that we could "bypass the queues with minimum of fuss". This was not the case and a mile from the truth. Firstly we had to queue for 20 minutes to show our boarding pass to the host, in contrast non fast track passengers filed through the electronic gate at a much faster pace. The security guard directing passengers was rude, loud and intimidating when people complained about the size of the queues- completely failing to understand we were customers paying for a promised service which was far from being delivered. Having passed through the host desk, we were confronted by just 1 fast track security checkpoint with a queue of about 200 people!!! 200 x £5= £1,000 per 30 minutes, nice profit Stansted airport-absolutely appalling and would never bother with this service ever again. We ended up joining the queue of the non-fast track checkpoints in order to get through the pain quicker. Toilet areas were smelly, dirty and unpleasant. The delay in displaying the gate number resulted in a complete fight to the trains and not getting to the gate with enough time- this was very stressful. The return to Stansted airport was equally unacceptable. First of all there are not enough trains servicing the arrivals back to the terminal-these were crammed packed. Extremely rude members of staff awaited us at Passport Control with not an ounce of respect and condescending. As expected the inevitable queues at Passport Control awaited us, where only 10 e-passport kiosks were open, aiming to service 1000's of people. No wonder people are stressed and bad-mannered. This review echoes hundreds of previous reviews written in the last 12 months, but nothing has been done. The owners of Stansted airport should ashamed of themselves and do not deserve our custom-we will use Luton from now on.