London Heathrow Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1023 reviews
4/10
4 star Skytrax Rating
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1/10

London Heathrow Airport customer review

(United Kingdom)

I absolutely loath having to travel through LHR for a number of reasons. Nasty cramped dirty and poorly laid out waiting area for the departure gates at terminal 3 which has only wildly overpriced junk food available to eat. The approach to the check in counters from the underground must rank as some of the worst anywhere in the world with water leaking from behind a wall seeping across a filthy floor making it extremely slippery and dangerous. However the absolute worst aspect is the understaffed immigration queues. I know it's a constant complaint of those of us unfortunate enough to have to use this airport but management seriously has to start to listen. Clearly understaffed the few officials who are tasked with processing arrivals are obviously over stretched and are struggling to cope with what is being asked of them. I don't blame them for being snappy and irritable as the job they have been given is close to unmanageable but its an absolutely appalling way to welcome visitors to this country to make them stand in endless queues while only 3 or 4 counters out of an available 20 or so are staffed. Penny pinching is really making LHR a place to be avoided at all costs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

London Heathrow Airport customer review

(United Kingdom)

Have travelled to and from LHR a number of times over the years. There have been improvements and the airport generally is pretty user-friendly. Even Terminal 5 is good after the initial horrendous problems to the traveller from USA who thinks that Heathrow has the worst layout of any airport in the world have you never been to Miami International Airport?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

London Heathrow Airport customer review

(United Kingdom)

There has been an enormous effort put into making the facilities and environment here fit to be confirmed with other major international airports but if an airport can't get planes away on schedule it all starts to seem a bit irrelevant. Last time I caught an international flight from Heathrow it was 3 hours late. Gave it a second chance - and this time my flight was 4 hours late getting away. Will not be using it in future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United States)

Like many major international airports London Heathrow has both its assets and downsides. On the positive side it's an extremely clean stylish and very modern looking airport. The eating and shopping options are without a doubt the best there are not only in Europe but possibly the world. The signalling within the airport is clear and concise so losing yourself is hard to do. However Heathrow is rife with poorly mannered employees (most of whom do not speak any other language other than English) long lines everywhere (especially as passport checks these can last for ages) overly priced shops and frequent delays. If you are transiting through the UK's biggest airport give yourself at least a 2-3 hours layover.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

London Heathrow Airport customer review

(Hong Kong)

The airport is old and the efficiency is very low. Although the airport is very big I got easily confused in the airport. I waited for 10 min for the X-Ray scan excluding the queue up time. Heathrow should be one of the best airports in Europe and shouldn't be like this.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

London Heathrow Airport customer review

(Australia)

This is the worst airport I have ever travelled through. The security staff at the X-ray are rude and insulting. I had my bag emptied onto a bench in front of everyone. When I asked if there was a problem I was told it was random. If you can avoid it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

London Heathrow Airport customer review

(India)

One of the worst airports only 1-2 officers dedicated to fast track many times the whole flight has passed immigration and the first class passenger is still way back in the queue.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

London Heathrow Airport customer review

(United Kingdom)

Flew into T4 LHR on 13/11/12. It was very quick indeed 20 minutes from landing to immigration (even used the self-scanning system not sure of the point as no quicker than a real person and seemed a little temperamental) baggage and customs to leaving the airport. What a breeze and well done.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

London Heathrow Airport customer review

(United Kingdom)

Used T4 in October/November. The first negative point about T4 is that if you travel on Heathrow Express from central London you have to get off at Heathrow Central (For T1/3) then wait for another train to T4. Check in was smooth and less chaotic than T3 despite during busy hours. Security check was fast if you don't get picked up for additional check. The shopping area very dark and uninspiring not many choices either. Poor food and beverage selections and there is no Priority Pass lounge available. Arrival was good. Not too long walk to the immigration (unlike T3) and there wasn't a long queue for EU/UK passport holders. Different story for foreigners though and I did have a lot of sympathy for the poor passengers who had been on a long flight and had to wait for another hour or so to go through immigration. Bag arrived very fast which is consistent with all other terminals in Heathrow.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

London Heathrow Airport customer review

(United Kingdom)

Terminal 4. Departing - far more enjoyable experience than T3. Nice range of facilities clean easy check in experience security a breeze and quick boarding. Hassle free experience. Arriving - 30mins circling London at 6.30am Sunday morning. Not much space in baggage collection area but smooth easy connection to Tube. However Passport Control big queues. Lots of flights must have arrived at same time but few staff (especially on international desks) - queue was well past the 'at least 45 minute board' down corridor before even reached the hall and lack of signage was confusing as queue was way before a sign highlighting which queue to join. E-gates were playing up but got through manual control reasonably fast and out the door in 30mins from getting off plane. International passport holders would have been much longer!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes