London Heathrow Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1023 reviews
4/10
4 star Skytrax Rating
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2/10

London Heathrow Airport customer review

(United Kingdom)

Arrived At T3 from Manchester then to transfer to T5 onward to Bangkok. However upon arrival there was no information on which buses to take the staff spoke broken English and were unable to understand and found the signage lacked appropriate direction. We were walking round for 30 mins then decided to just get a taxi which then cost £25 £6 of which goes to the airport we were told so we could catch our flight on time. We would consider ourselves seasoned travellers but this was the 1st and last time we will ever go to this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

London Heathrow Airport customer review

(Australia)

Flew QF to Bangkok. It is the world's busiest Airport and you can tell. It is crowded and at places dated and dirty. Didn't impress me as that mighty world airport. The check in was quick. Arrival was a bit nasty. The customs officer poured over my passport a hundred times. The info kiosk was manned by a surly looking staff member who when I asked him a question he pointed me to a timetable and said its all in there. Duty free shops are lovely. Info display insufficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

London Heathrow Airport customer review

(United States)

T5 on a Sunday at peak time. Good connection but I think due to light passenger load. All lines short even transfer security which can be a nightmare. Even a little humour from the staff - I think that their lack of this is often simply due to the monstrous number of not always polite people they have to deal with on some days. I wish there was more shopping for ordinary people but that is the way of most large airports now. One of my better T5 experiences.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

London Heathrow Airport customer review

(Austria)

T1. Lots of level changes and twisted corridors gate announced late - insufficient seating in general area to get you in the shops dirty floors. Long waiting times at luggage belt (25min) lots of traffic jams around the airport. Good range of destinations and frequencies.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

London Heathrow Airport customer review

(United Kingdom)

T4 to HKG via DOH with Qatar Airways. Sunday afternoon departure Tuesday morning return. I've managed to avoid T4 until now and I was expecting the worst yet I was pleasantly surprised. No queues at check-in or security on departure. Pleasant choice of facilities airside with good runway views in places. Short queue at immigration upon return. The only let-down was the long wait for bags which arrived about 40 mins after landing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

London Heathrow Airport customer review

(United Kingdom)

The security staff appear to be a bunch of disinterested people and they treat with such disdain. The process used is ridiculous and seems designed to delay passengers. I missed a connecting flight because I inadvertently left the dregs of a small bottle of water in my bag. Rather than do the sensible thing (as is done at other airports) and ask me if I had any liquids they decide to remove my bag after screening and have me standing around waiting for more than 30 minutes. All that was needed was to have me identify the bottle of water remove and re-screen which would have taken 2 minutes. Instead they want to empty every item from the bag. Having been through numerous major airports around the world it is obvious to me that Heathrow is about the worst you will find. The expected lack of courtesy and service reminds us that we are in Britain.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United Kingdom)

Heathrow to Colombo (UL504). The BA desk at Manchester advised that they could not through check pax or luggage to Colombo. Although the check in with Sri Lankan at HRW was smooth the delay in baggage delivery on arrival into T5 from Manchester transfer between terminals 5 & 4 and so called ‘fast-track’ security was a nightmare - taking almost 3 hours lost in total. The lounge in LHR Terminal 4 (Sri Lankan shared with Gulf Air) was one of the best we have used – very spacious and relaxing environment plus excellent attentive service with good quality regularly refreshed buffet food (European and Asian). For an indirect flight we will continue to use Heathrow but only provided this is limited to T5 and we can through check. Otherwise we will probably opt to transit in the Middle East (with Etihad or Emirates) to avoid the invariable delays landing into HRW and the T4 transfer/security nightmare.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

London Heathrow Airport customer review

(United States)

I took the train from and to the airport. To say it doesn't is completely incorrect. I also had no problem with security they're very relaxed and got me through. You can get anywhere in less than an hour without struggling too much. It's a good airport. As for flights mine got there early and the other left on time. I took American airlines which was very good at that time. I was there in Jan. 2012.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

London Heathrow Airport customer review

(Canada)

It took almost 40 minutes to clear the X-Ray area and I almost missed my AC 859 flight to Toronto on Feb 20 2013. Heathrow T3 needs a revamp just like we had it here in Toronto at Toronto Pearson Intl and it will be once again a great place to fly. Heathrow used to have free calls to landlines from the pay phones not anymore. Staff are rude but departure lounge is clean and ample seats await you prior to boarding.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

London Heathrow Airport customer review

(United Kingdom)

One can only comment on ones own experience we have passed through terminal 5 twice in the past month arrived on a BA flight at 1215 on 25/01/13. Immigration was super fast despite automatic system being a failure made Miami look like a backwater. As for transport we had cleared immigration and collected baggage caught the rail air coach to Woking then train to Aldershot by 1445.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes