London Heathrow Airport customer review
S Figur (United States)
I will do absolutely everything in my power to avoid flying into Heathrow in the future. They unfortunately are the passengers first taste of London and it leaves an unsavory taste for the entire country. The security is extremely rude and unprofessional. There is a lack of communication and there is a lack of respect for a person's time and flight. Do not rely on signage or website for explanation of rules. We found the rules to change from person to person. No one had a clear answer. When we finally arrived outside of the airport everyone we spoke with had the same to say about Heathrow "avoid using them". Regardless of price convenience (no such thing at Heathrow) try a different route. Heathrow Security was our main issue but the restaurants and staff in other areas were just as surly. I would like to think it was because of the holidays but I would have assumed kindness and respect anytime of the year. Not a good way to start our vacation.
Queuing Times | 12345 |
Terminal Cleanliness | N/A |
Airport Shopping | N/A |
Recommended | no |
London Heathrow Airport customer review
E Rubin (United States)
I have to disagree with all the praise of T5. It is already overcrowded beyond capacity for much of the day and it is often hard to find a seat. In spring summer and fall the temperature is too warm and humid for comfort given all the people inside the terminal. There are no pay lounges no lounges for Star Alliance or SkyTeam carriers (or any other carriers for that matter) and BA does not offer paid access to its lounges so if you do not have BA/Oneworld status you have no lounge access at all. This is not true in T1 T3 and T4. There are no pay showers either (unlike T1 T3 and T4)--so if you do not have lounge access a shower is not an option. The toilet facilities are also inadequate - it is not uncommon to be unable to get a stall without a long wait something that never happens in Frankfurt Munich Vienna or most other European airports. There all also very long lines at most transit desks with no automated boarding pass printers like those in German airports. Overall a very unpleasant experience if you cannot access a lounge. I much much prefer T1/T2/T4.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
London Heathrow Airport customer review
Vincent Borlaug (United States)
I must concur in Richard Hughes' sentiments (posted in this forum 11th December) - Heathrow Terminal 5 is quite good to use. Most recently I arrived from IAD on 27th November and returned 17th December on arrival passport control queues were very short (admittedly arriving on BA216 one of T5's earliest arrivals helps - will be interesting to check out next year when they deploy the A380 on this flight) and on departure (scheduled for 17.00) I only had to wait behind two people for bag drop and the security queue took about 5min. Once airside there were plenty of seats notably at the Crown Rivers pub which has expanded its seating and provides a perfect place to nurse a pint or two whilst waiting for one's departure gate to be posted and the Scotch whisky selection at the various duty free shops is as good as it's ever been. (The rule on no bag drop more than 3 hours prior to scheduled departure helps ease potential airside crowding as well.) I haven't been to any of the celebrated airports of the Far East as yet but of the airports I've been to Heathrow Terminal 5 is about as good as it gets.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |
London Heathrow Airport customer review
O Damnitz (Germany)
Unfortunate enough to have a connecting flight via Heathrow Terminal 5 and are traveling with duty-free alcohol that you purchased legally with your boarding pass? Especially coming from Seoul or another metropolis which isn't on the "list" of allowed duty-free items which is not clearly posted anywhere and do not 1) have enough time between connecting flights for it to be checked should security even offer you that option or 2) not miraculously have an extra bag you can use to check it in with since your in transit or both of the above well be prepared to have Heathrow security take it away from you for no good reason. Never again!
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
London Heathrow Airport customer review
Richard Hodges (United Kingdom)
LHR T5 - DXB - LHR T5. Not quite sure what previous reporters find to complain about Heathrow particularly Terminal 5 which is always in my experience pretty good to use. Try flying into or out of any North American International Airport (particularly Newark Chicago O'Hare or Las Vegas) and you'll see just how good British Airports are. Alright not quite Changi in Singapore but pretty good. Going out 27 November no queues at BA Bag Drop and although a queue at Security it kept on moving. Let's be honest - queues at Security and Passport Control are standard just about everywhere nowadays. Once through and out of the retail mall that most airports now are we found plenty of seats tucked away in quiet corners. Coming back in on 8 December bit of a queue at Passport control and for once a 30 minute wait for baggage. Apart from that a breeze.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |
London Heathrow Airport customer review
J Andriani (Germany)
I was flying from Tokyo to Berlin via Heathrow end of last year. The security check took so long allowing sea of people waiting on the line while only a few of grumpy staffs were working there were other staffs joking around without helping the others. They checked almost every little thing even screened my macbook air's adapter and didn't bother to let the elderly sit down first after a long haul flight. It's too bad that some respectable airlines to Japan fly via LHR otherwise I would avoid this airport.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
London Heathrow Airport customer review
G De Smedt (Belgium)
We had a very bad experience with the security checks and the staff performing it. Flying from Brussels on October 29th we had 1.5 hours to catch a connecting flight to Singapore. Because this means you have to go to from terminal 1 to 3 by bus (this service was good) there is not much time to loose. We could go in a fast lane for the security check of our hand luggage. Our bags were put aside for further checks. One lady was performing the checks. There were 3 people before us whose luggage was put aside. The result was one staff member performing her duty incredibly slowly. I stayed at the security checkpoint waiting for our bags to be checked in the meanwhile my partner went to the airline desk to explain what was happening. After 20 minutes waiting (in that time the luggage of 3 persons was checked) finally our bags were checked. Of course nothing was wrong with our bags. We had to run to catch our flight we were the last passengers to board. This was an extremely stressful experience and all due to the misuse of power by the security staff. Very unprofessional! In the future we will avoid London Heathrow when booking flights! Reading some of the other reviews with bad experiences like ours it seems that the airport management does not care to improve things. For the record: we are experienced travellers and we had never encountered misbehaviour of security staff before.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
London Heathrow Airport customer review
Jack Nesbit (Canada)
Terminal 5 security and hand luggage screening. Staff and organisation is deplorable both in their work ethic and attitude to travellers. Would avoid Heathrow if at all possible and use other routes.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
London Heathrow Airport customer review
M Davies (United Kingdom)
Returning from holiday to Terminal 4 after an 8 hour flight was not made any easier by the interminable wait for our baggage. It must have taken an hour before it started coming through - and that was after we'd walked all the way there. Is this a ruse to make money in the car parks from the people waiting to pick people up?
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
London Heathrow Airport customer review
Guy Senior (United Kingdom)
T5. As usual swift check in ruined by badly organised and slow security. Many staff are not actually doing anything because it is so badly laid out. It needs a rethink. Coming back bags through in 15 minutes but the tube station was an information free zone. The terminal could be great if this snags were sorted out.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |