London Heathrow Airport

MAN-LHR-BKK return. The facilities in T5 are good with several restaurants and a reasonably priced Wetherspoons bar (albeit the bar has a limited seating area for those purchasing drinks and not food). Its a bit bizarre that the smaller Wetherspoons bar in T5b has 4 times the seating. The free wifi is very slow and intermittent worked much better on outward than inward journey. The outbound transit was very quick and efficient. However offsetting this was the usual amount of time to exit/enter Heathrow on the plane - outbound delayed 50 minutes inbound by 30 minutes. Arriving at T5 transfers on 25 May was a disgrace - 1 officer having to deal with fasttrack EU and non EU nationals. No movement at all for 15 minutes. Staff co-ordinator realised eventually situation should be being resolved and eventually 2 more officials came out to assist. My non EU partner was held up briefly as well when eventually seen but issue then resolved swiftly. Heathrow needs to address staffing issues correctly and efficiently and review policy of no pay as you go lounge in T5 as some passengers enjoy the experience before the flight.

Arriving at Terminal 5 to transit from Geneva to Phoenix. Delayed 1 hour due to windy conditions. Extremely slow waiting time at the security check. Useless steward was calling gates for every single passenger to check whether it was closed instead of grouping passengers in priority order. We had to explain her to make sure we could catch the flight. As usual poor transit conditions and poor communications/service. I will make sure I avoid transiting via LHR as much as possible.

Terminal 5 LHR Fast Track Security is an absolute shambles we waited for over 45 minutes to get through Fast Track last Monday 19 May I know security are not part of British Airways but really it does make you think twice about using T5. I appreciate there is a need for security but when they are just standing around talking & appear to be in no rush I guess it makes TSA look good. British Airways need to be aware that the poor customer service is a reflection on them so they do need to ensure there is a level of customer service set in line with their excellent customer service BA provide. The other area which is annoying is the amount of walking to go from Fast Track which is next to the BA Lounge to then walk halfway down the terminal only to double back on yourself. We all know it is a ploy to get passengers to walk through the numerous shopping outlets which the majority of business passengers ignore so come on BA & BAA allow the business passenger direct access to the BA Lounges next to Fast Track as most of us have no interest in buying anything from the shops in T5.

Queuing time for security check on Sunday 12 May was unacceptable. Extremely long especially for a connection flight. Hundreds of staff but what a poor organisation. On top of that luggage was lost. Next time I'll do my best to avoid connecting at Heathrow.

Arrival at LHR Terminal 3 on 6 May 2014. Arrived at Terminal 3 on a Virgin Atlantic flight from San Francisco. Terminal 3 was clean and bright but still looks relatively outdated in parts compared to other facilities at Heathrow and other comparable large hub airports. Relatively short line for passport control. Clean toilets. Short wait for suitcase. Large presence of ground handling agents. Greater presence of customs agent than I had seen for a while which actually offers some reassurance. T3 arrivals landside (including certain retailers) has a very crowded and scruffy feel I do hope this will be the focus of forthcoming renovation and development work. Relatively long walk to Underground station but this is to be expected at an airport of this size and the trains are frequent from the T1/2/3 station.

I have used terminals 4 and 5 for flights in the past 3 months. Departure from both was pretty good with short queues for check-in and security though the scanners at Heathrow seem more sensitive than anywhere else I have been - everybody seems to set them off. Arriving is not so good with lengthy queues for passport checks as others have mentioned the scanners are painfully slow. Buses to and from long stay car parks seem to work well. My main gripe is that on both occasions having landed we were kept on the taxiway for 20-30 minutes as 'we are waiting for the gate to be vacated'. It also happened to my daughter (T5). It is frustrating that on a short flight you can spend as much time getting off the aircraft as you have in the air and on a long flight the last thing you want having arrived is to sit in your seat for another half hour. I know Heathrow is a large and very busy airport but this problem has to be addressed.

3 hours from landing to arriving home in Croydon - a distance of no more than 20 miles as the crow flies! Landed at terminal 5 after flying in from Chicago. Long wait for buses before we could get off the plane. Queues at passport control - how is it that the electronic machines for automatically reading passports take so long to work if they work so no one wants to use them? Once I'd collected baggage the real fun started. My options to get to Croydon are train Paddington then underground to Victoria and train to Croydon (complicated and train is expensive) underground to Victoria and train to Croydon (slow and engineering work meant no circle or district line services to Victoria) or bus direct from Heathrow to Croydon (1.5 hours but direct and cheap). How to get to central bus station? Signage in Terminal 5 is confusing and unhelpful. Man on info desk in Term 5 gave me incorrect info. Finally establish I need to get a train from Term 5 to Term 2/3 and train only runs every 15 minutes. Is this a 3rd world airport in the middle of the night? No its London Heathrow middle of day on Bank Holiday weekend. Why is there no free regular shuttle like the one between North and South Terminals in Gatwick? After an overnight flight the whole experience of landing at Term 5 was frustrating stressful and unpleasant. Lesson learned - wherever possible I'll avoid this airport in future. If you live in south London its a nightmare.

Terminal 5. Minimal queues at passport control on arrival and bags waiting on the belt likewise at check-in and security on departure. Short walking distances from / to gates and short distance to the underground are bonuses. Staff are generally friendly courteous and efficient. Great views of the apron and the runways from the departure lounge which is relaxed light and airy with lots of seating. Lots of shops and restaurants too but we didn't visit any of them.

T1 outgoing 8th April returning 17th April LHR-VIE-TLV and return. Cons: the 'outer' gates are a full 15 minutes from the main area and the facilities in the outer reaches are quite lacking. Pros: the e-gates for returning UK/EEA nationals are now in place and save a lot of queuing time as a result. Security on the outgoing leg was fairly prompt. Overall: the new T2 can't come soon enough.

Make sure to look at your boarding passes to determine whether or not you have luggage to claim (I think if you are flying the same airline both flights your luggage goes to your destination). When I landed at Heathrow we were not given any directions or instructions about what we were to do next. Being an inexperienced traveler I assumed that I needed to pick up luggage so I followed the signs toward baggage claim. After standing in line for at least 10 minutes I realized that my baggage had already been sent to the next flight. The annoying thing was that nobody mentioned this to me. After baggage claim I must have made a wrong turn and got completely lost. The layout of the airport can be very confusing and there seems to be a lack of signage in some areas. I asked several employees for help and no one could put me in the right direction. Trying to find my way through this airport was like running through an endless maze. By the time I reached the boarding gate I had just missed my flight by about 5 mins. I went to the counter to have them put me on the next flight. Told it was my fault and had to charge me $275. The return trip was much easier because I knew that I didn't have to pick up luggage and I was with a group of people so that made it easier. As soon as we got off the plane there was an information display listing terminals according to the airlines so it was simply a matter of following signs to the terminal and departure gate. How did I miss this on my first trip? Where was the information display or clear signs in the baggage area? I guess I simply took the longer confusing route. I suppose some terminals may be smaller or easier to navigate then others. There are some nice restaurants and shops and the flights were pleasant but I will still try to avoid this airport in the future after this awful experience.