London Heathrow Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1023 reviews
4/10
4 star Skytrax Rating
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9/10

London Heathrow Airport customer review

(United Kingdom)

T2 to and from Cork. Absolutely no complaints short walk to check-in short walk through security (but there seems to be some problems with the photo ID system - photo taken at entrance caused problems at boarding - no idea why) staff courteous I have a replacement hip but I was dealt with easily. Very quiet in the lounge area - was a Sunday lunchtime a decent selection of places to eat - recommend London's Pride. Lots of seats but what it will be like when fully occupied maybe a problem. Return was easy short if somewhat convoluted walk to the baggage hall no border controls to worry about waited maybe 20 minutes for the baggage to arrive. Then finally short walk to the short stay car park. It is 42 years since I first flew from (the old) T2; but this is how terminals should be.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

London Heathrow Airport customer review

(Hong Kong)

T5. Considering the numbers they do a pretty good job. BA strict about not checking in too early (3 hours) but I parked myself at a coffee shop to wait. Lines in ok. Nice food options bit of shopping all clean and tidy. Airport staff positioned in busy areas to help. Gordon Ramsey restaurant is great! I always stop there on route. Security is pretty strict but considering most pax act like they've never left the country (leaving coats on change in pockets etc) they do a good job.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

London Heathrow Airport customer review

(United Kingdom)

Customs queues are some of the slowest I have seen. Terrible. It can be expected to wait up to an hour to get through if you don't have a British passport - and this is coming from someone with permanent residency here.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

London Heathrow Airport customer review

(United Kingdom)

Flew out of and back into Heathrow for a flight to France. Checked in within under a minute. Short wait at scanners but no queue at immigration on return. Good range of restaurants but very expensive shops as always and terrible queues in WH Smiths.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

London Heathrow Airport customer review

(United Kingdom)

Arrived back from Canada yesterday flying into T2 Heathrow. The distances between gate and the border are ridiculous funny how departure seemed easier than arrival. Border lines long as expected but went through the electronic gates which worked but could have done without the three women who were overseeing the gates. They looked very stressed and acted like it. The baggage reclaim however is fundamentally flawed. The baggage carousel does not work. The new system is supposed to stop bags entering the belt electronically stopping bags until there is a space on the belt. If there isn't a space then the bags stop coming up from the handlers below. As the flight had a lot of people waiting to go through the border we stood and waited until someone reclaimed their bags and another one could enter the belt. Eventually a couple of baggage workers arrived and started moving the bags on the belt to make space for other bags. Clearly the bags were being held below and they were trying to sort it out. I chatted with them and it seems that this happens all the time. TIP! Push the bags together if you can you are more likely to get your bags in a decent time frame. Very disappointing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Heathrow Airport customer review

(United Kingdom)

Slow slow slow security and passport queues at Heathrow (and we were British Passport holders). Departing LAX everything went smoothly the Americans seem so much better than us at handling airport security and they don't see the need for laptops to be taken out of bags so why do we here in the UK? Long queues here at Heathrow whilst transferring from the inbound international flight to transfer to our domestic departure to Manchester. As a BA customer we were eligible to use the fast track section but that didn't speed things up because the security staff not coping at all well just opened that up to all passengers simply making things worse. One security lady wasn't even able to track which passengers were putting which bags on the x-ray machine belt. If possible don't transfer via Heathrow!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

London Heathrow Airport customer review

(United Kingdom)

Terminal 2 on day 5 of Turkish Airlines occupation. Had to wait on taxi-way for 20 minutes because our gate was occupied - don't get that there were many unoccupied gates. Our gate was a 20 minute hike to the central areas - given the lack of occupancy would have been nicer if we'd been closer in.. Almost no people around (4pm on a Monday) so no queues at Immigration and the eGates worked well and quickly - maybe 10 seconds to clear Passport control! Then an hour for our luggage. The belt started. Then stopped. Then started again and some bags appeared. But then it stopped again for about half an hour. An engineer came and moved some bags around on the feeders and eventually all was good. A frustrating end to a good week's holiday and a very poor first experience of the new LHR T2. I know they'll fix it in the end but right now I couldn't recommend T2 as a gateway to the world.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

London Heathrow Airport customer review

(United Kingdom)

Terminal 2. We were on a day trip to London for football match. This was our first trip using T2 as Aer Lingus have just moved there from T1. What a shock to find a spacious clean modern terminal! Both arriving and departing were pleasant experiences by airport standards. We had no luggage but security had plenty of open lanes and chatty friendly staff. We had checked in online so have no knowledge of the check in facilities. Plenty of dining options. The only problem was that the signs told us 'please wait' and gave no gate details. It was only when a announcement was made that anyone knew where to go. Apart from that T2 was great and we will not miss the nightmare of T1 with the twenty minute trudge to the backside of nowhere to wait in a glorified tin hut!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

London Heathrow Airport customer review

(Serbia)

Well this is a very busy airport with a lot of terminals gates facilities and a lot of really interested shops. At our arrival there was a huge queue for visa and passport examination and that should be organised better. Five or six desks didn't work and that number that is present at terminal four just isn't enough for all those people there. Something else that I didn't like was some kind of form that you have to fill in while waiting there are no tables or desks when you can put a pen and form while filling it so you have to fill it in while standing and/or walking in the line. There is no sign that you need to fill that in there are just a few spots to take those forms (and to take them you have to step out of line). After a two-hour long wait we finally finished with that queue and went to baggage claim where again are no signs for which flight is which baggage claim terminal. Fortunately one assistant helped us with that. On flight back home things were much more pleasant everything was quick well-marked there is a lot of duty-free shops and of course there is a lot of stuff members all polite and ready to help. Airport is connected with Tube station by elevator which is well marked and good because a lot of people take the subway. If you are visiting London this is a good airport but if you change your flight Heathrow isn't that good solution maybe Gatwick or even Paris or Brussels airport will be fine.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

London Heathrow Airport customer review

(Australia)

I have been travelling throughout Europe and UK for 2 months. I have had the misfortune to have had to enter the UK through Heathrow airport. The processing of arrivals is disgraceful and extremely inefficient. On the first occasion it took over an hour to get through UK border. I write this review as I am standing in line for over 1 hour now and I have just reached the sign that tells me it will take at least another half an hour. This is pathetic for a country like the UK to show the world how hopeless you are at organisation . I will never return to the UK through Heathrow again it's a disgrace. It's mid afternoon on Tuesday 26th August 2014 and still Heathrow cannot cope with the people coming to this country in an efficient manner. Never experienced anything like this at any other airport. Wake up and get better. Everywhere else can do it better than you.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no