London Heathrow Airport

Without doubt the worst airport in the world including Lagos. Had the misfortune to arrive after departing from Dubai int. airport. What a culture shock! From happy smiling faces to misery. Miserable faces terrible customer service and downright rudeness. Travelled with Virgin which was wonderful. Required assistance for walking difficulties. Wonderful help until Terminal 3. Arguments about who would pick me up someone took me from plane to halfway to first ramp. Waited ages for electric truck got another 50 yards then told could go no further. Managed to walk the rest of way to baggage reclaim. Spoke to lady there about assistance that had been booked. Told me to sit and wait but no seats! After waiting 20 mins my wife and I struggled to car park. What a shambles.

T5 arrived in the early morning rush. Was through all controls and back in lounge in 30 minutes which has been a fairly typical experience. I think may critics have unreal expectations of a very large airport. I have travelled extensively and Heathrow compares well with most others. All airports require security when connecting and many now have trains/escalators to connect between terminals - why do people complain when asked to do the same here ? I am in my 60's and have no trouble managing to get from A to B and I find that signage is perfectly adequate if you bother to look at it. Staff may be less than friendly but that has been my experience in most of the airports around the world.

My first time through T2. Who designed this passenger nightmare! OK so check-in and getting through passport check and security was OK (Heathrow is an airport that has invested in decent security arrangements). But then to the gate - nightmare! Long walks inadequate moving walkways - where's the train or people mover?

Transferred from an international flight in T2 to a domestic one. My incoming flight was a little late admittedly but the extremely long queue for EU immigration was being handled by one person. No-one in authority to organise the priority of any passengers. The people in front of me had a 4 hour period - I had half an hour. The queue for international immigration was almost non-existent but the haughty woman said she was unable to assist. A staff member with a walkie talkie appeared and then proceeded to tell us he had no responsibility for this area. Here's a suggestion - use your initiative and find someone who is. Eventually two people came along and proceeded to prioritise flights which were later than ones almost ready to depart the story goes on and on but the woman then proceeded to yell at me that I had 2 minutes or I would miss my flight. Have travelled extensively around the world and I have never seen such a mismanaged situation. I was embarrassed to be British!

This has got to be the world's worst airport. Been here numerous times and not impressed. Sure it has its fancy expensive shops to make revenue but what about the people who want to sit down? Here's why I gave Heathrow 0/10. 1. Not enough seating areas - simply unacceptable. 2. Uncomfortable chairs - when the airport gives its passengers delays after delays at least provide comfortable chairs. Ever seen reclining chairs or free massage chairs in Singapore? 3. No trolleys - this one just blew me away. What if there are some pregnant/elderly or even just want some weight off your shoulders after a 13hr flight (like me 4 days ago)? Sorry not at Heathrow. First airport that I've seen that doesn't have trolleys. 4. Delays - this is bound to happen and I understand that. But if I can predict that I will have a delay that's sad. How did I predict? Well on a perfectly fine day without snow fog heavy rain wind etc. On the departure gate screen there were about 75% flights that were delayed. It seemed that the longer haul were taking off without delay but within Europe everyone was getting delayed. Then to make matters worse they decided to tell the passengers that the plane have "not arrived yet" when it was standing outside the window the whole time. 3hr delay with the plane there all along. Why? To fit 3 different flights in to 1. Again I understand that sometimes they have to do what the have to do but what I don't understand is why were 75% of all flights at Heathrow delayed? Why did everything have to be so disorganized? I felt extremely disappointed and its a shame that in my future travels I will try to avoid this airport at all costs even if that means paying for a more expensive ticket.

After reading the scary reviews of LHR T5 I was rather apprehensive about my experience when I flew into London on British Airways from Delhi last year. Let me make this clear I had a perfectly good experience both ways. Arrival was a breeze. So was the return journey.

Absolutely appalling return to the UK after visiting relatives in USA for bereavement. Treated like cattle airport staff could not communicate in clear English we were polite they were insulting. Long walks for elderly dad.

I don't understand why after billions of investment in T5 BA are still using buses for some flights to and from the plane. It really spoils the experience as well as taking much longer when time is critical. the bus driver on the return wasn't smooth. It's bad enough for able bodied people. Is BA doing this to save money? If so shame on them. I thought of seen the last of this outdated service in the UK which treats passengers like cattle.

My wife and I returned through Terminal 4 from Manila on 19th Feb and were really appalled at the manner of the Immigration Officers on duty. They have no manners are not polite - no please or thank you. We have travelled through many countries and have always been treated with respect and politeness - what a shame that our own Country is let down so badly by it's frontline staff.

Travelled through T5 on my way to Manchester. Only issues where minor delays caused by a plane blocking our gate on arrival which was cleared quickly and a minor moment of confusion over which passport line to go through. Luckily plenty of people in purple jackets to ask! Plenty of facilities for passengers if you want something to eat or drink. Terminal is relatively easy to navigate. Does it set my world on fire? No. Its an airport. But as airports go there are many many others which are far far worse. And very very few which are better.