London Heathrow Airport

I have to say the new T2 is a missed opportunity. Whilst the new terminal is obviously a generational step forward on the old many of the practical aspects of the design are deficient. The lifts and escalators up from the rail station to departures go through a huge covered outdoor void a strange choice in a city where the average temp is low. This looks even more of a deficiency when you enter the departures section inside and see it is cramped. People tripping over each other to deposit bags too few check-in kiosks etc.. Why did they scrimp on the area of the departures hall interior when they had literally acres of adjacent space under cover outside. Equally baffling was despite building this huge outdoor covered void the car and bus drop off areas are uncovered requiring passengers to still walk out in the rain. Again a strange choice for a wet city like London. All in all for a brand new terminal I would give it's design a pass mark at best.

Arrived in T5 on 28th May 20.00hrs as is always the case BA flight from Brussels was delayed. However was amazed astonished disgusted with the lack of organisation in the immigration processing hall some staff were arguing aggressively with passengers who understandably were showing their frustration with the situation. It took a minimum of 45 minutes to process through immigration no explanation or apology no advance warning even on the flight. I will try to avoid Heathrow in future in the same way I try to avoid British Airways.

T3 arrival only. Plane arrived early but delay due to airbridge issues meant late getting off. Gate was a long way from immigration. On the walk there I was passed by many fast walkers and even people running. When I arrived there I could see why long lines for the automatic passport gates only 3 later 4 UK/EU passport desks open and 1 or maybe 2 other passports open. Only advantage to the long wait for passport control was the bag was on the belt when I got there I was lucky as it was stopped and it looked like they were having issues restarting it. After customs I went to look for the shuttle bus to my hotel only to find the bus stops arrows pointed in 3 different directions depending on stand number but I spotted an information stand near one of the signs so went to ask where I found 2 members of staff chatting. After a while standing there I interrupted them with an 'excuse me' and my answer was a thumb in the general direction of one of the arrows without them breaking their conversation. I know the immigration issues are not totally under BAA's control but it does let down the whole airport.

Hong Kong to London Heathrow T3. May 22nd 2015 6.40am arrival. 1 hour + wait for baggage. Terrible service - the whole process of landing at Heathrow (any terminal) is slow. Take a leaf out of Hong Kong's book and see how efficient they are. No excuses please improve for everyone's good judgement when they arrive into the UK.

Terminal 4. When will Heathrow become international? The complete attitude from customs in astonishing. I had to wait 15 min until customs could be bothered to check my bag only for them to tell me it was because I had left my iPad in my bag. Every other airport tells you to leave it in your bag? No signage to suggest otherwise just the attitude. To claim the VAT back leads you to unpack all items or again facing the attitude of customs who tell you to produce all items to be claimed. Will avoid at all costd in the future!

Arrived T5 Satellite B Sunday May 17 at 6.15 am - a busy time of day. Got from plane door to meeting my ride in less than 15 minutes. Granted no bags but did have E-Gate malfunction and had to go to the desk. Never achieved that kind of speed at the other airports everyone raves about in this forum.

The Airport is clean. But the food outlets in Terminal 4 seems to offer few vegetarian options. That should be taken care of. Secondly wifi is free for 8 hours. I know no one will stay at an airport for 8 hours unless necessary. Wifi should be free all the time.

Terminal 5 security appears short staffed and the supervisor at A gates on the 11th May appears to relish upping the chance of people missing connecting flights. I travelled on a BA flight from JFK arriving into Heathrow at 06.35 with a connecting BA flight to Leeds Bradford due to fly at 08.55. We followed instructions for the transit and passed quickly through passport control. When we arrived at security it was very crowded as I realise many flights arrive in early morning. Nevertheless the queue moved and finally it was my turn. Having gone through security at JFK I hadn't thought there would be a problem but stupidly I forgot that I had a small bottle of wine from the overnight flight in my handbag. Quite rightly this was picked up and my tray set aside and joined the queue of another 8 trays of hand luggage that had to be checked. Time was suddenly against me. I realised what the problem was and asked if the bottle could be removed and rechecked to expedite myself getting to the gate. This is not possible. I was told to ask the supervisor. The rude indifference of this man was so frustrating. In the end the lady checking the bags said if the others awaiting their bags to be checked were OK to let mine go in front of theirs then she would check it. The offending bottle of wine was removed and the bag rechecked and I ran as fast any 63 year old woman can run to Gate A2 where my friend had gone to inform the staff at the gate what was happening. We got on the flight the door was closed and we pushed back. I know it was my fault but the rude indifference and almost relish of how this was handled was appalling. Next time I will go via Amsterdam. Fast track their means is more about your connecting flight time rather than your Club status and in transit security staff do not seem so poorly manned.

T5. Appalling security. Approximately 70% of screened bags referred for manual checks with only one person doing checks - whilst many passengers overseas did not comply with regulations on fluids this seemed to be the most common issue and therefore area is inadequately staffed. There was no information for overseas passengers prior to screening about the rules. Had to wait 40 minutes for my bag to be checked - manually to find out that there was no problem nor could the explain need for the additional check. My wife had the same issue on adjacent scanner to be told that bag laptop and fluids not "laid out far enough apart" in the tray and her wait was 50 minutes. This is my first Heathrow transit in approximately 10 years as I usually can use Manchester for all of my long haul travel needs. I will avoid Heathrow in the future.

I travel regularly for work and have used Heathrow Terminal 5 6 times already this year and each time it has been a total shambles. Anyone transferring to a connecting flight here has to face the very real possibility of missing their flight and dealing with some of the most aggressive and rude security staff in the world. The connection system does not work and I'm embarrassed that this is the major hub of UK. I would strongly advise all passengers to use and of the other major European hubs when transferring as Heathrow in my honest opinion is worse the worst in the continent. I assume that the ineffective system is due to too much space been given to retail the intelligence investment in resources or bad facilities planning. On my most recent trip there were twice as many people giving out free maps of London as there were working on security. Hopefully I will not be back here for sometime.