London Heathrow Airport

It took us 70 minutes to transit due to the long immigration queues and security checks. They are clearly overwhelmed by the enormous number of transit passengers in Terminal 5. Restaurant prices for Mains alone start from £12 onwards to £90. Drinks are expensive as well. You are better off buying sandwiches, drinks and newspaper for £3 at the newsagent on level 1 Terminal 5 where u get out of security check. Only 2 places to charge your phones or iPads and they are overcrowded. That is next to Starbucks at gate A10. Good children's playground though. They take ur names and flight numbers just in case you are late.

Really impressed with Heathrow Terminal 3 on my most recent visit. Flew in from Brisbane and Dubai hardly any wait time at all through customs and immigration even though I was travelling on my Australian passport rather than British one. My baggage came out very quickly and everything was well signed and easy to follow. On my departure back to Sydney was impressed how quick the wifi was even though the departure lounge was packed with travellers using laptops and tablets. All staff are very friendly, helpful and courteous. Well done Heathrow.

Terminal 5 is very crowded, with long queues to get through security and too many people everywhere. Not designed to handle the number of people using it. Recommend you bypass Heathrow if at all possible.

Horrible in just about every way that matters. Transferring between terminals in peak periods is a nightmare (I missed my connecting flight due to inadequate and infrequent shuttle buses and long queues, so allow at least twice the recommended minimum connecting time), security screening is inefficient and pathetically slow; and staff are a combination of rude, surly and aggressive. International travel is hard enough without having to contend with Heathrow Airport. They should sell "I survived Heathrow" t-shirts - they'd make a fortune! My wife and I were supposed to fly to Heathrow again in a couple of months, but we cancelled our flights and will be going to a different destination. I will never set foot in Heathrow again if I can help it, and I pity those who have no choice.

Terminal 5 in terminal decline? In the last couple of years Terminal 5 has been getting dirtier, the security screening seems inefficient, cramped, untidy, sometimes there is a fast track and often not, the passport control has untidy queues and often seems short of staff, and today toilets were filthy. However they seem to be able to spend money on constantly increasing the retail outlets, and moving them ever upmarket. I flew in from Zurich, also expensive, but so much cleaner and more efficient.

I have nothing but praise for Heathrow T5 on my recent trip. Everything on the way out went well, minimal queues at security and pleasant staff. The arrival experience was amazing. From landing to being in my car in 30 minutes! Even small airports straggle to manage that. Excellent all round.

Terminal 5. Appalling poor customer service massive queues poor signs limited seating rude security staff long queues everywhere.

My first use of the new Terminal 2. On departure the check-in area is large and spacious like the old T1 its on a level up from roadside so you approach via an elevated road. Once through security (no problems there with the staff) there are enough seats for everyone. My main gripe is the place lacks that certain atmosphere the old T2 had. It all seemed a bit too new and sterile. Walking under the aircraft parking area to get to the departure gate was a little annoying but moving walkways help. On return the corridor from the gate to the security/passport area is so narrow its a joke. That said everything is on one level and walking distances are short. Spoilt by the queue at the e-passport booths but made up somewhat by fast baggage delivery and a short walk to get outside for the buses to the car parks. Shame then you have to go down a level to get to them. Guess T2 is like so many new terminals; functional but lacks individuality and character.

We recently arrived into T5 from Boston. We were embarrassed by our own country. It was understaffed and poorly laid out and we barely made our connection. Security took an age to get through - and why do you need to go through X-ray etc again when you have just landed? The train transfers were packed so very few people could board and the electronic passport controls seemed to malfunction more often than they worked. It was a complete fiasco.

I have to say the new T2 is a missed opportunity. Whilst the new terminal is obviously a generational step forward on the old many of the practical aspects of the design are deficient. The lifts and escalators up from the rail station to departures go through a huge covered outdoor void a strange choice in a city where the average temp is low. This looks even more of a deficiency when you enter the departures section inside and see it is cramped. People tripping over each other to deposit bags too few check-in kiosks etc.. Why did they scrimp on the area of the departures hall interior when they had literally acres of adjacent space under cover outside. Equally baffling was despite building this huge outdoor covered void the car and bus drop off areas are uncovered requiring passengers to still walk out in the rain. Again a strange choice for a wet city like London. All in all for a brand new terminal I would give it's design a pass mark at best.