✅ Trip Verified
| Terminal 4 has been refurbished since British Airways transferred to Terminal 5. There are a variety of airlines unlike Terminals 2 and 3 which are specific to their airline alliance (Terminal 2 Star Alliance and Terminal 3 One World Alliance). Checking in: This was done at the desk, the old-fashioned way. I did not notice any significant number of automated checks in counters. Perhaps I missed it. Going through Security: Now that Heathrow Airport has got their act together with regards to the process of getting passengers through security screening quickly and painlessly. They have invested in more screening bays and people to do the work. We got through security easily and without taking off our shoes. What a relief. We then went to the lounge. There were plenty of branded shops, but we have visited them so many times so we gave it a miss. Boarding Process: It did not seem an orderly process. It involved a full flight for a super Jumbo A380 of about 500 passengers. Malaysia Airlines boards by seat numbers with the passengers at the back going in first. The point being, there are people who can see that the boarding process has started but they do not know exactly what is happening. There is no obvious signage or clear audio announcements to inform passengers the exact situation. Because they are not sure of the announcements, anxious for more information about their situation, they moved to the front. As a result, the area around the boarding area is packed with people. This full plane load of people blocks the main hall where other passengers have to cross to catch their respective flights. This is not a very civilised manner to board a plane in a modern-day airport. Malaysia Airlines should have clear signage to show exactly what is happening. Say this is where to queue for rows x to y etc. in contrast to the mayhem when I was boarding.