✅ Verified Review
| This was my first time flying out of and back into the new Terminal two at Heathrow airport. Whilst I try not to believe the hype around the opening of new termini these days, such is the disappointment one usually experiences, I couldn't help but let my expectations rise just a little. Drop-off and check-in was fine. My travelling companion and I, both of us disabled, were directed away from the kiosks to a manned counter. We were offered assistance making our way to the gate but turned it down on the basis that we are both able to walk and that in any case we wanted to have a bite to eat ahead of departure. We were told however to be at the gate at least an hour before the flight in order to be boarded ahead of the rush of other passengers. At security it was frustrating to have to walk back and forth through the interminable queueing system despite the absence of a queue. One would have expected, on seeing two disabled passengers, that staff would direct us to a more straightforward route. The security process itself however was painless, staff were polite and friendly, and it was all done and dusted pretty quickly. On entering the departure lounge however, on checking monitors for our gate number, we discovered that the number would not be provided until 70 minutes before the flight, giving us just 10 minutes to get there. We enquired at the information desk as to whether they had any early information on the likely gate, and were told that we would have to find an airline desk downstairs, wasting yet more time. Instead, we wolfed down a passable dinner at the closest restaurant we could find before checking the screens again. One expects the walk to One's departure gate to be long at Heathrow. What was a surprise at such a new terminal however, was finding that the entire route to the satellite building is undertaken with moving walkways rather than any kind of transit system, such as at terminal five, Stanstead, and numerous other airports. I will confess that the escalator trip down to the subway is impressive in its scale, but a faster means of transport involving less walking would have been a more inclusive approach for all passengers. The remainder of our departure run smoothly, and we were on our way to Seoul almost dead on time. The most frustrating thing about our departure experience however was that airport assistance appears to be on an all or nothing basis. Either one waits to be ferried through the terminal like a lump of luggage, without the opportunity to eat or shop, or one makes one's own way but without any help in the shape of shortened cues, timely information or intra terminal transport. Walking distances aside, our experience on return to terminal two, two weeks later, was reasonably positive. We were ushered to the special assistance passport counter, and were through in a matter of minutes. By the time we reached baggage reclaim our bags were not only there, but had been stacked next to the carousel. The only irritation was chasing our tails around the shortstay car park to find the lane where our Uber driver could collect us. Whilst I realise that Uber is just one of many private hire operators it would be good if airport authorities could recognise the nature and popularity of this service, and provide a more accessible means of being collected. So, all in all, there was nothing terrible about our overall experience.