London Gatwick Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 541 reviews
4/10
3 star Skytrax Rating
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8/10

London Gatwick Airport customer review

(United Kingdom)

Gatwick has improved since my last visit . The toilets were clean and better than before and security was well staffed and free from queues. On return the only negative is the very long walk to get through Passport Control. Work is still underway to improve the shopping areas.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

London Gatwick Airport customer review

(United Kingdom)

Used this airport early morning and the rush was in full flow unfortunately the security staff nor the scanners were. To have a bottle neck at a peak time is beyond me. To top it all when you reached the security area the mannerisms and attitudes toward the traveller is not what I called as polite to say the least. The last time I used Gatwick it was under BAA ownership personally I can see very little difference.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

London Gatwick Airport customer review

(Ireland)

I have used LGW over the past few years. Out of the 4 London airports it is the better choice. Yes there can be some long walks. We landed at the end of the airport and had a long walk to passport control. Once we got to passport control we got though quickly and the person there was very friendly. Immigration staff made us feel very welcome to the UK. Gatwick has improved greatly since my last visit. Passport control used to be a nightmare there. Now its speedy. Also the trains to central London are far cheaper than Stansted and you have a good choice of destinations and train operators going to London.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

London Gatwick Airport customer review

(United Kingdom)

As the previous person wrote easyjet check-in is an absolute disgrace compared with other check-ins. They instil complete lack of faith in getting checked in on time on to the right flight. I thought it was only because it was boxing day rush! Waiting for bag drop for 65 mins isn't really on. There was 15-20 mins wait to airside. Not relaxing to the start of your holiday. Airside was completely different well sign posted clean with good facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

London Gatwick Airport customer review

(United Kingdom)

Came back from holiday and it took us 2 hours from the plane landing to be able to get out of the Airport. The experiments being conducted at Passport Control with digital passports are leading to chaos and heaven help you if one of you has a digital passport and the other doesn't and you get in the wrong queue! To get back in to the Country we felt we were being treated like cattle. If you're in your 70s and beyond Gatwick is definitely not for you.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
na

London Gatwick Airport customer review

(United Kingdom)

Easyjet check in south terminal is an absolute disgrace - massive queue with staff screaming out flights one at a time meaning that people had to detach themselves from the queue in order to join a scrum somewhere else - no tannoys microphones information boards - nothing - just people with clipboards screaming - embarrassed to be British and can only apologise to all international visitors who had to put up with being treated like badly herded cattle. Bad news for all the restaurants and retail outlets at the airport as it is so inefficient that everybody is boarded at the last minute so no time for shopping/coffees or anything else.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

London Gatwick Airport customer review

(United Kingdom)

I was here mid November 2012 flying from the North terminal and it has changed a lot since I was last there in 2006 completely new escalators and entrance at the drop off zone. which is good but still doesn't clearly show you where to go up to inside the terminal. The outside and check in is set out well and all good but when you get through customs into the departure lounge it's not so good. So much smaller and offers half the shops and bars it use to and hardly any seating in the main departure lounge. It took a good 10-15 minutes to walk to the gate through a maze of old and new corridors I couldn't make sense of what they were doing. I know it is having work done at the moment but still not impressed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

London Gatwick Airport customer review

(United Kingdom)

Has improved so much - a really pleasant experience these days. Short-term parking is right across from the south terminal and with the new security area cutting wait times dramatically we were in the departure lounge no more than 15 mins after parking the car. Excellent.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

London Gatwick Airport customer review

(Croatia)

Quite smooth arrival procedure from the first step off the plane to the passport control fast luggage delivery and well marked ways out to bus terminal. Return from the same airport less impressive with long queues on check in hall (BA flights) and quite strict security asked me to take my shoes off and checked my tablet and cell phone. Overall well managed airport with efficient crew and good places to rest and eat but would choose Heathrow because easier cheaper and faster access to central London.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

London Gatwick Airport customer review

(United Kingdom)

Not much to do or see not many seats either in the North Terminal either to chill out. From when I was last at the airport in 2006 it seems to have got smaller? Quite and quick to transfer about as it's not as busy as Heathrow and flights can be cheaper from here too.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes