London Gatwick Airport

I use LGW 5/6 times a year and I quite like the recent improvements however the main problem seems to be Swissport staff on zero hours contracts and Swissport can't force the staff to come in during school holidays. The biggest problem with LGW is Gatwick cabs. No other country would ration cabs like LGW. I have arrived back to LGW and been told that only 8 cabs were operating.

Returned home from Cyprus 11pm on 26th July. Swissport declare this is as 'traditionally the busiest day of the year' for flights yet still managed to have no resources available to offload flights at North terminal. When my family came through immigration there were 15 flights waiting for baggage. We had a result that we actually got our bags after nearly 2 hours waiting while others were sent home without after waiting for more than 3 hours. Although Gatwick declare this as a Swissport issue I would not back Gatwick for a second runway until they have service providers that are capable of delivering competent services for the single runway they already have.

Whenever I fly from Guernsey I always try to fly through Gatwick yes there are long queues but it's an airport it gets you where you need to be to relax. There is plenty of choice in hotels I personally stay in the Premier inn. There is also choice in food and shops. People will always find something bad in everything but I honestly have always enjoyed flying through Gatwick.

Airport management claiming last week's baggage shambles was isolated is simply not true arrived at this shed of an airport 28th June approx 8.15 pm no staff to connect pier to plane waited 30 mins for that proceeded (quickly) through passport control to baggage reclaim and waited 2 hours for baggage. (Only 3 flights on baggage belt screens so no huge influx of flights either). Absolutely no staff present to give advice only staff member present who I wont obviously identify told me that this was not unusual and that after 5.0pm on any day this is par for the course as there are simply next to no staff to deal with baggage. I'd absolutely dread to think the upshot if this place ever had 2 runway's-twice the shambles I'd think! I'll certainly never find out as I'd rather stay home than use this place again.

Arrived at Gatwick today ZB737 from Malaga and yet again had to wait far too long for our luggage. Today it was 1 hour and 20 minutes! No one around to help and provide information. Avoid Gatwick if at all possible we will not use it again.

North Terminal Swissport luggage handling is just rubbish returned from Innsbruck yesterday the flight took 1 hour 30 minutes luggage took 3 hours so it took me longer to get my luggage than it took to get back from Innsbruck then I missed my connecting flight home. Just useless.

After travelling from Volos via Skiathos to Gatwick on the 18th July 2014 arriving at 7.35pm (flight MON7835). It took nearly 2 hours for our baggage to be delivered. At first there was an announcement saying there will be a 15 minute delay unloading the baggage from the aircraft due to problems. A further announcement informed us that we could take a seat on a carousel as there would be a further delay in unloading the baggage due to staff shortages. We were then informed sometime later that some of the baggage would be off-loaded soon and would be delivered to carousel 6. After a long journey we do not expect to arrive at a major international airport and spend almost 2 hours in an uncomfortable environment with minimum seating waiting for our baggage.

Don't arrive after midnight passport control is a joke! In line for 1 hr and as a result missed last train to London. Airport taxi a top off at £97 for an 18 mile journey into Central London. A disgrace to UK to arrive at an international (supposedly) airport. Take a leaf out of any USA airport and learn how it's done.

Travel regularly in and out from Spain (usually ST). Just a few bug bears. Security can be very slow at times even in low season times. Never any trolleys at the top of the elevator from the train station so end up struggling with my bags looking all over for one. This has happened several times and I pull them up over it every time but they don't seem to be doing anything about it. I am surprised there is no dedicated smoking area through security as there are in several other UK airports. This is something that should be provided for smokers being a major international airport.

Badly under staffed causing long delays at passport control. This delaying tactic works well for the baggage handling as there is another mass chaotic shambles to wait for your luggage to arrive. Next time I will allow 1 hour for passport control and another for luggage 2 hours our taxi driver had to drive round in circles at 1.20am to finally meet us at 2.30am.