✅ Verified Review
| My flight from Toronto arrived later and due to this delay I had 2 hours to catch another flight from the north terminal. I thought giving myself 3 hours would be more than sufficient and having lost an hour already from my first delay, I still had hope I would make the next flight. I was horrified when I came into passport control. There must've been 1000 or more people with lineups right back up the ramp we had come down and through multiple lines back-and-forth for as far as I could see. There wasn't any clear signage to state whether I had to go through passport control in order to get onto my next flight. I asked one of the people with the uniform and they said yes I had to go through this. I've begged them with tears if they could please marshal me up near the front given the fact I would definitely miss my connecting flight. The woman had empathy but she had to ask her supervisor for permission but he basically said you have to stand in the queue like everyone else. This is not customer service. In a civilized country and airport, where people are in a position that they will miss their flight, they need only to go to a representative, show their ticket and be escorted to the front. Most especially when the delay was not their fault. Further, I think by now the airport should know the schedule and arrivals of passengers and staff up accordingly so that people are not waiting one hour and 25 minutes to get their passport stamped. We are not cattle. We are not stupid. We do not work for you, we do however pay your salaries. Shameful, archaic, unprofessional, discourteous and embarrassing. Thats what I will remember about Gatwick.