London City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 128 reviews
4/10
No Skytrax Rating
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8/10

London City Airport customer review

(United Kingdom)

Flew from City last week in the evening although security was fine the departure lounge became uncomfortably full. I think the owners need to address this because what used to be a delight is loosing a little of its sparkle. Loved the free wifi though and it remains the best London Airport - just keep it that way!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

London City Airport customer review

(United Kingdom)

London City is by far my first choice of any airport with the word "London" in its title. I've been using it regularly for 12 years and it's run by people who make it their priority to actually get people through the airport and on and off aeroplanes as quickly and painlessly as possible. No-one else gets you through security as quickly travelling outbound and many times I have landed on international arrivals from outside the EU with hold luggage and been sitting in my car within 15 minutes of actual touchdown time. Try that at Heathrow!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

London City Airport customer review

(United Kingdom)

Well all of City's time-saving ideas are a great idea in theory - but be warned they don't always work in practice! Having had a good experience flying from London City a few months ago I decided to use it again today. I arrived an hour before my flight which to be fair was my own fault but I was assured by the staff at City that I would have no problem catching my flight. I only just made it with seconds to spare! There was a queue for bag drop (online check-in saves no time) a queue for security and then they decided to test my liquids for explosives! City is still a cut above the other London airports but don't believe their claims that you can turn up 15 minutes before your flight and still make it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

London City Airport customer review

(United Kingdom)

I fly 3 or 4 times a month and used LCY for the first time this week. Never again. It was over crowded the only place to sit down in departures was a restaurant that charged me £32 for a plate of pasta and two beers. On the return flight the queue for passport control was just ridiculous we stood still for around half an hour just inside the terminal after getting off the plane. Luggage reclaim was chaos and there were announcements apologising for taking people's bags off due to high volumes. Come on LCY if the infrastructure clearly can't handle this number of passengers then you shouldn't have so many flights. I will never fly from here again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

London City Airport customer review

(United Kingdom)

Everything about this airport is wonderful - small and perfectly formed. Check-in a breeze BA lounge small but more than sufficient. Staff excellent helpful and services appropriate for time of day. What more can one say.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

London City Airport customer review

(Spain)

Very convenient for central London. Compact and easy to get around. Extremely efficient and friendly staff especially at border control.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

London City Airport customer review

(United Kingdom)

Travelled through London City outward 28th March inbound 4th April. Wouldn't like it to get much bigger but certainly retains that different atmosphere that sets it apart from others. Full marks to Borders Control on our return: speedy efficient and cheerful. Would appreciate somewhere decent to eat before going through security: we arrived back during rush hour and would have been happy to sit and eat before travelling home.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

London City Airport customer review

(Ukraine)

LCY to Nice on BA Citiflyer. Arrived for check-in 50 minutes before flight. Check-in was crowded as several flights were departing at the same time. Security search was efficient and took 10 minutes to wait in line. Departure lounge is compact but nice and not overcrowded. At the gate seating is not sufficient but waiting time no longer than 10 minutes. Overall nice and efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

London City Airport customer review

(Gibraltar)

I flew through London City with BA to Malaga earlier today. The airport both landside and airside has undergone many changes over the last couple of years with shopping and catering facilities much improved. My one gripe is security check which has to be the most onerous of any European airport I have travelled through in the last few years. The 'pat down' was almost intrusive and obviously excessive so much so that I felt very uncomfortable. LHR and LGW seem to have got it right. London City has gone overboard and the experience will make me avoid the airport in future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

London City Airport customer review

(United Kingdom)

Isle or Man return same day. London City has improved in so many ways over the last year or so - especially security and the ability to scan your boarding card to get access. Catering airside is great but rather lacking landside. Departed and returned in rush hour and found everyone coping very well with the serious rush of people going through.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no