Liverpool Airport

I stopped using Liverpool Airport 2 years ago because I was not prepared to put up with the length of time it took to get through security screening. I had to use Liverpool last month because I wanted to fly to Seville on a Friday and back on a Monday. I breathed a sigh of relief at security which is now three times the area it used to be and has many more scanners open and I was through in about 5 mins. However on my return I had to wait almost 50 mins to get through immigration and 25 of those were spent queuing outside before I even got into the immigration hall. The reason was that two other aircraft had landed just before mine. Fortunately it was sunny but extremely windy and I am only glad it wasn't in the winter. It is high time Liverpool invested in an arrivals facility that can cope with more than three planes at a time. I will not be using the airport again unless I absolutely have to.

Flying into LPL at 1.15 pm herded like cattle taken upstairs then downstairs driven through a glass fronted "greenhouse" corridor 1.5 hrs later emerging into daylight - awful. It would appear that the welfare of the customer has not been considered at all.

Arriving back from our holiday we were in a queue with 3 other arrivals into passport control and only 4 members of staff were checking passports. It took approx 30 mins to get through passport control.

Arrived at 5am for a 7.40am flight to Alicante. This is the busiest time of the day and check in queues moved quickly staff were polite and the terminal nice. New security area very impressive with short waiting times and a member of staff directing you to your lane. New retail facilities and eateries of a good standard signs easy to understand and boarded efficiently and quickly.

Have made three trips via LPL so far this year and continue to be satisfied with it as our preferred departure point. Parking is relatively easy and can be cheap if you take advantage of the various offers available either through Holiday Extras or even from the airport website itself. On each occasion passage through Security has been swift and painless with staff efficient and polite even when one of us has been selected for extra scrutiny. Retail and food outlets do not interest us so we sit at the easyJet end of the building until our flight is called. I would agree however with some of the comments posted about the hold-ups to pass through passport control on returning to the UK - the immigration area is small and quickly becomes congested when 2 flights arrive in quick succession. It is particularly bad when one queue coming down the stairs has to merge with another queue entering at ground level. On our most recent transit earlier this week the situation was not helped by the fact that only 5 of the 9 desks were manned. It is to be hoped that there are plans to upgrade this area now that other areas of the airport have been improved.

Friendly staff easy check-in clean facilities - all the things one would expect to start your holiday stress free. Two very satisfied customers.

Beware if booking car parking through the airports own website. They will charge a booking fee (not mentioned until checkout) and if my recent experience is anything to go by the promised promotion code discounts will not be applied. I have found at least 2 other suppliers offering the same product for less.

Use this airport quite regularly and it's fine for what we want. It's so easy to get to from where we live. We're not really there to hang around but just to get our flight to Gibraltar (new route with easyjet this year and it's fantastic and so easy once you arrive). Manchester and Malaga are just too big. Don't mind how much they search us as it has to be for ours and everyone else's benefit. I'm sure they'll be getting better toilet facilities etc as they go along but not all of them are crummy!

On return the queue towards passport control was interminable; the room was shabby; the presence of two very threatening police officers lounging against the wall and staring at the assembled multitudes hardly giving a welcome home impression compounded by the appearance of police wagons outside the terminal building; a really awful experience and one that is completely at variance with what one wants/expects from an international environment. I will not return to the airport under such conditions. Clean it up Liverpool.

I use Liverpool airport regularly almost weekly. The only reason I use it is that the flight times suit my weekends. It is without doubt the worst airport I have used in the UK. There are far too few toilet facilities - only one really as the smaller toilets at one end are often closed or unusable/filthy and the hand dryers hardly ever work. As for security I can only echo many other comments. Border control staff are slow and inefficient and if 2 (or more) planes land at the same time it can take over an hour to get through. Hopeless. They have passport reading machines that they must have bought in the 80's as they take forever to read them. Compare that to landing in Spain where a quick swipe of your passport is enough. It seems that Liverpool airport are so busy building shops and cafes that they have forgotten the basics. I would urge anyone who can use Manchester airport to do so as Liverpool is a disgrace.