Liverpool Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 236 reviews
3/10
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6/10

Liverpool Airport customer review

Review by (Switzerland)

Surprisingly not as bad as I expected. True, walking in the open air to the stairs up and then down to immigration was a bit amateurish, and I imagine that when busy the security could be a nightmare, judging by the space for queues. Charging for plastic bags and £5 to queue-jump the potentially horrendous queues is a bit mean, along with the 30mins of free wifi. The airport itself is a bit grubby but on this occasion, worked rather well for us. With more work it could become a pleasant place to fly into/from, as opposed to just-about-ok.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

Liverpool Airport customer review

Review by (United Kingdom)

Departure - I may have arrived at a quiet time, but just 15 minutes from entering the Airport to having a coffee airside (using 'Speedy Boarding). Flight to Menorca took off on time, with only a 10 minute wait at the gate, to board. Arrival, similar experience on return - just 20 minutes to pass through security,collect luggage and exit 'arrivals' into concourse. Food and drink only a little more expensive than in town. Carpets in 'Arrivals' could still do with renewing. Car parking is not a problem - I use the frequent train service to Liverpool South Parkway, then a 10 minute bus ride - again a frequent service.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
yes
1/10

Liverpool Airport customer review

Review by (United Kingdom)

Departure was fairly painless apart from the car parking and dropping off debarcle, which just indicates that they dont want you to use their airport as its not user friendly. Arrival, first thing you get when entering from the apron is an overhelmng smell of dampness in the terminal from carpets that are really grubby. Queues were really long and it paid to be a non EU as they went through like greased lightening. No signage within the airport as to where the pick up points were and no staff to assist, again the parking makes it really difficult unless you want to pay through the nose. I love my city but I will not use the airport again as its too expensive and really badly run. Trying to become part of the northern powerhouse is a joke with this facility
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerFamilyLeisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
no
10/10

Liverpool Airport customer review

Review by (United Kingdom)

Flew through Liverpool Airport last Wednesday and returned yesterday so easy to pass through a breath of fresh air particularly compared to Manchester which is just awful. The departure lounge area looks like has been spruced up and looks nice and bright.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Liverpool Airport customer review

Review by (United Kingdom)

I used Liverpool Airport for the first time back in February. The airport itself was fine. Their approach to parking however is disgusting. Vehicles are forced into a one way no stopping zone with the only way out through a car park where you must may £2 for 20 minutes. Stop in the no stopping zone a mobile camera van issues you a £60 parking charge notification which goes up to £100 after 14 days (not long enough if you're away for two weeks). the signs don't comply with standards they can't be read safely without stopping. Therefore the alleged contract can't be breached. I wont be using Liverpool Airport again for this reason. If you want my advice always use Manchester Airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Liverpool Airport customer review

Review by (United Kingdom)

Its amazing how this airport when you go through wearing 100% rubber/plastic trainers that the security scanners alarm goes off and you have to remove your shoes. This doesnt happen in the connecting airports of Amsterdam and Belfast International that I flew through within the next few days. Very strange. Maybe queuing up gets the airport 5 pounds a time for speedy security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Liverpool Airport customer review

Review by (United Kingdom)

Totally dismayed by the fact I offered to take my friend to the airport and pick her up as haven't been to Liverpool airport for many years I actually recommend it to all my friends but not anymore. I dropped her off on what seemed to be the normal drop off point only to find that on leaving (after two minutes) I was told quite pertinently by the chap at the barrier that I must pay £2 to leave no signs anywhere in fact no choice! I will never recommend what used to be my favourite airport! Manchester airport is huge but you can still drop off and pick up your loved ones for free.
Queuing Times N/A
Terminal Cleanliness N/A
Airport Shopping N/A
no
na

Liverpool Airport customer review

Review by (United Kingdom)

I have used Liverpool airport for many years. On average I use the airport 3 times a year. Today I fell foul of the 'drop off tax'. I will look to using Manchester in future. A real short sighted way of running an airport. Well done Liverpool airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Liverpool Airport customer review

Review by (United Kingdom)

We have used this airport many times but recently fell foul of their changes to the Drop Off car parking. This means that anyone approaching the Airport - even by mistake - are forced with no option into the car park and subjected to a instant £2.00 charge. Blue badge owners are supposed to be given up the 30 minutes free but only discover at the exit barrier they have find an office somewhere to obtain an exit ticket. They also employ a parking control company who think they also have the right to control the public roads away from the airport and issue £60.00 fines if driver stops for even 10 seconds. This is of course to ensure they herd all cars into their car park for a instant charge and is of course not lawful. However as you can imagine they manage to extort large amounts of money out of members of the public they trap and Liverpool Airport customers. They have even blocked off the roundabout on a public road near the entrance to the car park to prevent drivers escaping from their scam.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Liverpool Airport customer review

Review by (United Kingdom)

I am a regular user of Liverpool Airport and only use others if flights are not available from Liverpool. In my experience the staff are friendly and helpful and using the Airport is easy and provided you allow plenty of time when checking in it is usually a pleasant and relaxing experience. Toilets throughout much of the Airport need to improved and more lounge seating should be provided in the departures lounges. Overall the Airport is still a great option giving a better customer experience than other Airports in the Region and it just needs to offer more of the destinations wanted by local people.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes