Lisbon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 359 reviews
3/10
No Skytrax Rating
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1/10

"customs were awful"

(United States)

Not Verified | Getting here customs were awful. No organization, no one guiding to help, just everyone go all at once. Going through the line it broke in half and we saw once we got closer that it was due to throw up no one wanted to clean so they just made the line avoid it. Departing has 3 different security points and all of them barely checked anything. Once at our gate we had to stand stand for security reasons which lasted about an hour and a half. Still no organization and every bathroom was closed and being cleaned at the same time. Not even going to talk about the maze of stores they make you go through either. Never again
Experience At AirportArrival and Departure
Date VisitSeptember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"Very good experience"

(Netherlands)

Not Verified | Very good experience. The handling at Security was great. At the end of the day and virtually no waiting time, it all took less than 5 minutes. Friendly staff and Efficiently arranged. Erg goede ervaringen. De afhandeling bij de Security was super. Eind van de dag en vrijwel geen wachttijd, duurde alles bij elkaar nog geen 5 min. Vriendelijk personeel en Efficient gereregeld.
Experience At AirportArrival and Departure
Date VisitAugust 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"some items have been stolen"

(Italy)

Trip Verified | On August 12 I have flown Faro - Lisbon - Rome with TAP. I have not received my suitcase when I arrived in Rome. Four days later it arrived in Rome and I received it today. It has been security checked and when I opened it I found out that some items have been stolen. The suitcase was locked and it could only be opened with TSA key.
Experience At AirportTransit
Date VisitAugust 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Terminal 2 is shocking"

(United Kingdom)

Not Verified | Terminal 2 is shocking, hardly anywhere to sit, few charging points and none in actual view, you actually have to ask where they are. It's just a mess.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a hot, crowded, poorly run airport"

(United States)

Not Verified | I was here in July. Super hot in airport. Do they not have air conditioning? If you do, make it cooler. I was sweating. Very limited seating at gates. Prepare to sit on the floor or stand. Electronic passport system didn’t work and no one around to assist. To get to gates you gave to walk thru a duty free shop maze. No signage where to catch an Uber. Uber says go to kiss and leave lot. No signage for that. Overall a hot, crowded, poorly run airport.
Experience At AirportArrival and Departure
Date VisitJuly 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport I have ever encountered"

(United Kingdom)

Not Verified | We departed from Terminal 2 and this is the worst airport I have ever encountered. There were limited shops and eateries and the prices were very price. In addition there was not seating at the gates, so when you flight is delayed for an hour or two all you could do was sit on the floor. Horrible airport
Experience At AirportArrival and Departure
Date VisitJuly 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
4/10

"staff who helped us were fantastic"

(United Kingdom)

Trip Verified | I confess we need help with the check-in kiosk as we had never used one before and the two-stage process to get boarding passes and then luggage tags was confusing. Surely this could be simplified and ask the questions about tags without so much fuss? Same with the bag drop, but purely because of our lack of experience. The staff who helped us were fantastic, as were the security and passport officers. How much more pleasant when people ask, instead of order, smile and engage with passengers like adults. When it came to boarding however things turned downhill rapidly. The staff checking board passes and passports were fine, except they sent us down way too early. As this was a remote stand we needed a bus transfer. The wait area at the bottom of the stairs was small and already pretty full of business class px and families. By the time everyone had tried to cram into the available space it was getting pretty dire, hot, cramped and little air. I times fifteen minutes wait and we had already been down a while. Not good, in fact dangerous.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
3/10

"delays after delays happened"

(United Kingdom)

Trip Verified | Upon arrival at 23h I have absolutely no complains, border passport control was an acceptable time and baggage reclaim ready to be collected. On departure, on the other hand, all had gone alright until departure time when delays after delays happened without taking into consideration passengers. First boarding started already late to a remote plane position. I really can not understand how an airline that charges much over the average compared to its pairs send their passengers via bus. The seating area designed to passengers on that flight was not enough for 1/8 of people about to board. Once inside the bus and completely overcrowded, buses took over 10-20 minutes to leave gates and if not enough once it did and finally got to the plane another 10-20 minutes to let passengers out of the bus to board the plane. All under heat wave days with temperatures over 30 degrees. Delays happen and are easily understandable as long they keep respect towards their customers. Very disappointed with the way it's been dealt
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
1/10

"Avoid this airport at all cost"

(United States)

Trip Verified | Avoid this airport at all cost. This is by far the worst airport I’ve ever flown through. I’ve flown internationally plenty of times, and I consider myself to be pretty flexible. I've never seen anything like this. We waited in line at passport control for 4.5 hours, dealing with the rudest airport staff I've dealt with in a long time. This resulted in us, along with hundreds of others, missing flights. Security is rude as well, and they are not willing to accommodate sensitive film that cannot go through x-rays. We flew TAP Air Portugal, and the airline is great, but the fact that you have to connect through Lisbon is not worth it. Beautiful city, terrible airport.
Experience At AirportTransit
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"an excuse for extortion"

(France)

Trip Verified | I was told by TAP check-in agent not to stress, I had lots of time before a flight with my dog to Nice. But x-raying the dog's crate was slow and inefficient. When the agent left me, I rushed to the gate, but was told I was 5 minutes late! 20 minutes before flight time, they refused to let me on. And I had to fight to get my dog taken off! Then I couldn't find where they took her. I met 2 Swedish ladies going to Stockholm looking for their 3 dogs for the same reason. They were told to take their time and then missed their flight too. So disorganized! But TAP forced me to pay for another ticket, next morning. Then the whole bad experience started again, bumbling over x-raying the crate, even allowing an extra hour it was clear they were going to make me miss my flight I made a scandal in the check-in area and a TAP employee, on her own initiative, took me where I needed to go and pulled strings to get me and my dog on the flight in the nick of time. Never again! I made a complaint to TAP and Lisbon airport, but neither ever answered. I expect it was to force an extra payment, just after the lockdowns and airlines were hurting. But that's not an excuse for extortion.
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no