Leeds Bradford Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
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Customer rating from 375 reviews
2/10
No Skytrax Rating
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Leeds Bradford Airport customer review

(United Kingdom)

They call this an international airport I've travelled through a few but nothing as bad as this I arrived from Portugal recently and had to walk through dirty outside passages and not so clean indoor ones no working escalators grubby toilets with wet floors I witnessed two assistants begrudgingly helping a lady in a wheelchair and they made it obvious that they thought it wasn't there job. I think it's time this airport improved its cleaning polices and provided some customer service training for the staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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7/10

Leeds Bradford Airport customer review

(Italy)

Arriving by car or bus the impression is that of a very tiny airport. I have used LBA for departure twice recently with the new layout. At first the impression was a bit claustrophobic. I appreciated the new facilities. The idea of separate lounges (one for business one for leisure) is smart. I got a lot of work done on a 5 hrs delay and the £17 for 3 hours fare was well paid for. The small airport after the revamp has managed to squeeze in a lot of shops and cafes but still managed to preserve a small gathering area for each gate. The airport is obviously always busy and I can't imagine how it can be during peak holiday times. After security (pretty friendly and fast indeed) the hall is stretched to an almost single passageway. Getting a seat in the various cafes and fast-food places is a lottery. Even the spacious food court downstairs is always busy and pretty noisy. The impression is that the airport is always struggling to cope with oversized traffic but as now it's like it is managing to do so well enough.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Leeds Bradford Airport customer review

(United Kingdom)

The worst airport we have flown from in the UK. Departure and arrival was a farce. We will never travel from this airport again. Doncaster airport beats it by miles and so does East Midlands.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Leeds Bradford Airport customer review

(United Kingdom)

Outbound on our flight to Barcelona paid for the Executive lounge. Only way to secure a seat in the new layout of departures. Any new space created has been allocated to shops or bars people fighting over the few seats in the gate areas. Not impressed by the new lounge not relaxing and not value for money. Escaping the airport onto a brand new Monarch aircraft was a relief! Returning to Leeds 5 days later was a complete farce! We departed a very busy Barcelona some 20 minutes ahead of both Jet2 and Ryanair landed at Leeds and parked on a remote stand. Instead of taking us to the terminal by bus they made us use the dual use walkway. We then got held before the terminal in the freezing cold (not weatherproof tunnel) for 15 minutes as a Jet2 Boeing 757 was boarded on stand 9. In this time we watched 3 further flights land and park at the terminal and begin to disembark ahead of us. Including the Jet2 and Ryanair we left waiting in Barcelona! By the time we got inside the terminal over 200 passengers waited in line ahead of us with a recorded message playing "Sorry for the delay due to large number of inbound flights". After a relaxing 5 days away and a great service from Monarch this airport was a huge let down in the way it is organised and operated! Good for cheap flights and plenty of choice but this is an airport to be endured and they try get money off you wherever they can. From drop off to fast track no seats executive lounge and even a fast track payment option for passport control!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Leeds Bradford Airport customer review

(United Kingdom)

Flew with Jet2 from Leeds/Bradford to Dubrovnik. Only had carry on luggage so walked straight to security. Met by a very pleasant personal lady who engaged in banter but was able to remain professional. Waiting area pleasant and comfortable. Boarding slick and efficient. Aircraft out and back not usual "cattle class" staff excellent pleasant attentive. On return to Leeds/Bradford 20 minutes from touch down to park.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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Leeds Bradford Airport customer review

(United Kingdom)

I am a taxi driver and I dropped off a fare at the airport. As I was not familiar with the drop off points I followed another taxi which happened to be a multi-seater. Upon exiting the airport I was faced with a charge of £6 (as I was in coach lane instead of car lane). What an absolute rip off literally took 1 min to drop off.
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Terminal Cleanliness N/A
Airport Shopping N/A
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Leeds Bradford Airport customer review

(United Kingdom)

I took two fiends to Leeds/Bradford Airport. On entering the One-way traffic system to I had to avoid a car wrongly driving in the opposite direction. On my existing the short-stay drop-off car park six minutes later I found out why - the Drop-Off Charge is an absolute Rip-off.
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3/10

Leeds Bradford Airport customer review

(United Kingdom)

Flew out to and returned from Tenerife. The outbound experience was without difficulty with a simple check in with Jet2 and minimal hassle at security. As to be expected food and drink in the airport far to expensive for a captive market. On return not such a good experience. For comparisons we arrived in Tenerife South Airport and waited about 2 minutes to get through immigration. Leeds/Bradford took 25 minutes. The immigration staff were surly and seemingly looked as if they did not wish to be there. Why is it that when re-entering ones own country you never feel totally comfortable. That was the impression I had with this airport. Baggage was waiting for us downstairs but then again it had probably been going round and round for ever while we were trying to get through immigration. I have said in a previous review that I would only use this airport for convenience and nothing has changed my mind after this experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Leeds Bradford Airport customer review

(United Kingdom)

Agree that this has become a rip-off airport. Presumably it appears as such to operators too as BMI Regional are now pulling out. All the refurbishment money has been spent on shops and the area at the front of the airport is like something in a third-world country. Talk of it being a security problem is rubbish when compared with other airports. The owners/operators of LBA should be ashamed. I wouldn't use it at all if it weren't so convenient location-wise.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Leeds Bradford Airport customer review

(United Kingdom)

I usually use Manchester airport but recently dropped my daughter off at Leeds Bradford and paid £2 for the privilege. Talk about rip off Britain. There is no way you can avoid paying £2 just for dropping someone at the airport. This is morally wrong.
Queuing Times N/A
Terminal Cleanliness N/A
Airport Shopping 12345
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