❎ Not Verified
| Twenty years ago before the airport was sold, I was assured by the then management that the practice of making arriving passengers endure a lengthy trail to the terminal and having to climb stairs would end. Returning to Yorkshire and using LBA again it seems that customers are still treated with contempt. Boarding for departure entails a lengthy walk down a freezing "bus shelter". At "Arrivals" folks are unnecessarily forced up to the first floor to go through Border Control, only to be returned downstairs for baggage reclaim. On several occasions this last year, the solitary escalator to the first level has not been working. Also, the single escalator down to baggage reclaim often has been stopped. I know there used to be one lift up from the arrival door, but this does not appear to be in service either. I an making this strongest of protests about the airport management, not the airline, Jet2, (because as they continually explain - it is not their airport). Criticism for them though, as the highly rated company should do more to pressure on behalf of their customers. LBA is their base and flagship airport. Disgust at our treatment on 28th Dec 2017, returning from Alicante at approx 17.45 prompts this. The captain announced the outside temperature on landing at 1 degree C. We were bused from just about the furthest parking stand possible to the Arrivals entrance (more like the back door of a seedy club). No escalator working. Jet2 staff member but no airport staff. Queuing outside in the cold for our turns to climb the stairs and the stationary escalator, toting our cabin bags and and most with duty frees too, then queuing along for passport control was too much for one (not young) gentleman who had to embarrass himself by not being able to hold his bladder any longer. There are no toilets right from the aircraft until through passport control to baggage reclaim. Plus toilets are locked on the plane 20+ minutes before touchdown. Disgusting treatment. How to put it right? - One of two simple alternatives. 1) One of the nearest doors from the apron to the terminal building is opposite a (modern) escalator to the first floor corridor along to passport control. Buses could drop off there. This method has been used before, I know. Staff could direct passengers with tapes as are used all over the world. Or 2) Better still, move passport control downstairs - even into a temporary building like the many already there and make the flow through better - even provide toilets before the passport wait. Or does Border Control and Passport inspection enjoy lording it over us poor travelers by making us climb up to them?