Las Vegas Airport

Not Verified | My wife only had a paper copy of her Drivers License. We just got married and booked her flight under her new name. We had no issues flying from Denver they were helpful and professional, but Las Vegas TSA was a mess. They told her to change her surname back to her maiden in order to get through security. She had to go back to Spirit and ask them to change her name on her ticket to match her passport. She had already flown with her new name in their system, but the Spirit staff member was amazing helping her cancel her flight and then re-book it to comply with TSA. Long story short they asked her to travel with a name that is no longer her legal name. She had all the documents needed marriage certificate, new social, new debit cards, new temporary license, and her passport with her maiden name, and her old voided I.D. but it still wasn't enough. Get it together! How does one airport know how to handle this matter efficiently and you guys can't.

Not Verified | My older brother has Autism and the TSA agents kept yelling at him. The first was yelling at him to move up as my brother was walking but I guess it wasn’t fast enough. When my mom said he’s Autistic, he says “well you need to get him and tell him”, she said I was but you keep yelling at us. The canine was out and we had to pair up. My dad was trying to be my brothers partner because he’s afraid of dogs. But the lady TSA agent wasn’t listening because she was yelling at him to go. So because he was hesitant because of the dog the agent with the dog kept yelling at him as well. We (my parents and I) yelled back he’s autistic stop yelling at him. I travel a lot and have never seen so much mistreatment on handling people.

Not Verified | I know being a TSA agent is probably very difficult but I do follow all the rules and try to be pleasant to you all but when I am treated like a five year old and told to line up against the wall “just like you learned in the first grade” than I get annoyed. Don’t wave me off and say stay here and don’t move! How about being nicer if you hate your job then quit. I would be fired on the spot for being rude to a patient of mine! Find a job that does not let you near people .. have a better day for the agents at gate D

✅ Trip Verified | There is no social distancing at all in this airport! I asked an agent for help for the distancing she said it was not her job! This is a dangerous place for your health, masks are not enough, social distancing and washing your hands is the base for the protection of all! It is not that complicated, I saw it applied everywhere else in Vegas. I live here so I know first hand.

✅ Trip Verified | This airport is literally dangerous to your health. At least 50 percent of the people are not wearing masks, and indignant about it. Making matters worse the airport is just as packed as it ever was. Stay away.

Not Verified | The ground transportation staff at McCarran airport went above and beyond for me. I had dropped my phone in my Uber upon arriving and though I found out quite quickly, the Uber was already gone. Ground transportation personnel called my phone repeatedly until the drivers next customer noticed and they returned my phone before I had to fly. Always get to the airport early, just in case something unexpected happens. Thank you to the wonderful people working in Ground Transportation.

Not Verified | Arrived from Mexico and had to walk through 100s of yards, possibly over a mile to get to customs and again after customs only to arrive at the far end of terminal 3. All transportation options were at the other end of the terminal. How can an airport be so poorly planned. At departure a few days later in terminal 1, TSA PreCheck was closed at 6.30 pm on a Sunday? Long line ups at security. Again very long walk to A gates and four moving sidewalks that were not functioning, not one but all four. Give me a break, most third world airports are superior to McCarran.

Not Verified | I would like to commend the Staff at the Departure Gate for WestJet at the Las Vegas Airport. I was flying to Vancouver on February 1/20, flight 1789 and had misplaced my passport. When I called the airline directly I was informed that a Passport was required to board the aircraft. I had cleared Security and was already checked in for boarding. The agent at the WestJet Departure Lounge was so helpful and patient. He took my information and identification and called the airline. I did have a copy of my passport with me, which was verified. After 15 minutes I was told I could board the plane to Vancouver and then on to the connecting flight to Kelowna, B.C. I cannot tell you what relief and good news that was. I cannot say enough about the service and handling of this situation by the agent that assisted me.

Not Verified | Las Vegas - worst TSA experience I have ever had. Rude and unprofessional. I’m all for security, but rummaging through a 13 year olds bag while looking at her and not the contents of her bag which is falling on the floor is awful. They didn’t check anything, not even her eyeglass case. Just tossed everything around and let it fall on the floor. Then took my 17 year olds bag away without explanation to the walkthrough screening out of view, wouldn’t answer where they’d were taking bag, squatted and searched out of our view and sent bag back. My visibly upset, crying, angry daughter was made fun of by TSA so I said that it was wrong to make fun of a kid. He said he was “communicating” with his coworker to see if he was in trouble. Communicating in customer service is asking if coworker needs help. He was just being a mean person. Then the man asked if she wanted to speak to a supervisor, and my daughter said yes. TSA agent simply walked away telling everyone he didn’t know why she was so upset. When my daughter opened her bag, nothing but her underwear was touched (it was on a pocket on side of the bag). It’s despicable and nasty. Grown men bullying teenage girls and their mom. They only stopped when my husband walked into view from around the corner. Disgusting. She filed a complaint and we will too.

Not Verified | Got my multitool confiscated at LAS checkpoint. I had flown out of LAS with the same tool not even 5 days before with no problems. TSA was very nice about it, but I still had to throw away a gift from a friend no longer with me. The reason I couldn't have this tool? it had a 2in "saw" blade. My question is what am I supposed to do with a 2in sawblade thats going to cause such havoc that I cant bring it with me? Again, TSA was nice, but the rule doesn't make sense.