✅ Trip Verified
| Horrendous! What has changed? Flying out with TUI/Thompson to LGW on a Sunday and in all the years we have been travelling to Cyprus we have never experienced the complete chaos or should I say carnage that we were faced with on this night. There must have been at least 3 flights all delivered to the airport at the same time. There was no organised queuing system, just a free-for-all with the inevitable queue jumping, pushing, shoving and 'me first' selfish behaviour. The queue was actually outside the entrance at one point. The TUI Reps' did little to help the situation and things were getting more tense by the moment as families with young, fractious children were wondering if they would miss their flight. It would have been helpful if bottles of water had been made available for the 2hrs plus spent crawling inexorably to the check-in desks. The inevitable chaos with security was the next hurdle to face and became even more of a disordered scrum when the fast-track system failed miserably as the ticket machines crashed and no-one was available to offer assistance. Having finally cleared security refreshment and a sit-down were high on the agenda. Cannot recall the name of the concession stand but just to the right-hand side past security. The staff were not Cypriot and were disinterested and rude. I asked for a couple of Keo's as they had the draft pumps but was presented with 2 cans and plastic cups from the shelf as the 'draft' not available. When I asked if I could have a couple of cold cans from the fridge I was told there weren't any, even though they were clearly evident in the chilled cabinet behind her. This really was a complete nightmare from start to finish and I seriously hope that all the agencies involved get strategies in place so that this doesn't become standard. Cyprus relies heavily on the tourism industry and if better strategies are not introduced very quickly it could be to the detriment of the island itself. If it had been my first trip to the island I would have very grave reservations in returning! Come on guys, crunch the numbers and get this sorted!