Lahore Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 22 reviews
4/10
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4/10

Lahore Airport customer review

Review by (Pakistan)

Well when you're in the drop off area of international flights there are about 400 people standing and waving goodbye to their relatives, eg: if 1 man is going 20 people will see him off so they will arive in 4 cars minimum crowding the area, in the departure area there is no car parking when you get out through the crowd, a long line will be there for ticket checking after which the area gets a bit open and cool. In the terminal there are soviener shops and two small snack bars. The airport is small and has no good cleanig staff but the bigest problem is that Allama Iqbal Int'l airport is too small for a big city like Lahore
Experience At AirportDeparture Only
Date VisitJune 2015
Type Of TravellerFamilyLeisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
6/10

Lahore Airport customer review

Review by (United States)

Even though Allama Iqbal International Airport is very nicely designed from the outside the amenities on the inside are very limited. There was no gift shop and only a very small newsstand with books and magazines. There was also a very small food stand as well. Not enough for what is supposed to be Pakistan's second largest airport. The only plus was the free wifi available in the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Lahore Airport customer review

Review by (Germany)

Travelling through Lahore airport is nothing short of a massive hassle and money drainer. Every man woman and dog is after a tip for anything from discussing the cricket to putting a tag on your bag to even making eye contact. Surely they employees of the airport get paid and should not be able to harass passengers for money! To make life more difficult there are at least 3 security check points during check in where your bags get scanned and often opened and inspected. Also be aware of the random departure tax that you are hit with during check-in. For some reason it is not included in the ticket pricing and all counters insist that you pay. Make sure you have rupees or the staff will offer to exchange your foreign currency and at least in my case keep around 30% of the moneys for themselves. And yes they also demanded a tip for this service. I would avoid this airport if possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Lahore Airport customer review

Review by (Canada)

Travelled around 2013 Christmas time both in and out. The porters are a big nuisance. The best you can do is ignore them. Then Taxi drivers at the exit. The taxi cabs should be taught how to line up like they do at other international airports. One has to go through the scanning at the time of departure by FIA and Anti-Narcotic staff. They are least interested in their job and openly and shamelessly demand bribes to let you go to the check- in counters. You have to carry your bags to another scanning machine after having tagged your bag which is a big hassle. The queuing of passengers is a bit improved compared to the past.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Lahore Airport customer review

Review by (United Kingdom)

The airport building itself is clean and nice however the management is poor and the staff needs to be more passenger friendly. Also there is an urgent need of revamp the old traditional shops and cafes and give the airport a international look by allowing the international chains to open their outlets which will not only serve the masses but also provide employment and better service to passengers. A good decent duty free is the need of time. Hope the new government will bring a new aviation policy which will help this sector to flourish and Lahore airport to become a major hub in the region.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Lahore Airport customer review

Review by (Pakistan)

Lahore Airport has nice architecture but nothing when it comes to services. Staff is ill trained and tip motivated. Facilities deteriorating fast. No complaint redress system. CAA is absent. Too much advertisement on pillars give unsightly view.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Lahore Airport customer review

Review by (Australia)

Stayed there for only 2 hours as I had to stop at Lahore before going to my hometown of Karachi. Airport is ok nice architecture and a very good airport in general.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Lahore Airport customer review

Review by (Canada)

Arrived from Toronto by Qatar via Doha on Jan 22 2013. From departing the plane to arriving at customs was barely 10 minutes but customs staff slow and confused. I was the first person to pick my bag from the belt and was out of the airport in 15-20 minutes. Too many porters confuse you as to whether to trust them or not but apparently they are useful and handle the luggage carefully. Airport was very clean but congested by people who have descended at the arrival gate to pick up passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Lahore Airport customer review

Review by (Pakistan)

The international arrival was extremely chaotic and there was hardly any queue system. The service was poor and the unprofessional airport staff as confused as I was. When I finally passed airport authorities I waited a long time for my baggage. No seating of any sort and the baggage area itself was poor in hygienic quality. When I exited the airport there was a bombardment of porters who attempted to grab my bag and put it into a taxi for me. However the departure lounge is very sufficient and there's nice art to admire. Yet there's no particular facilities that may be of interest.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Lahore Airport customer review

Review by (United Kingdom)

International arrival was okay but there were too many porters waiting to pounce on you. My bag took forever to arrive which was annoying as I had been in Business Class. Departure was horrible again hijacked by a porter but this time it helped to speed me through what passed for security. Was identified by a Qatar Airways employee who escorted me to business lounge. Porter at this stage demanded £50 if I wanted to see my bag again. I gave him my last 200PK and told him he was welcome to my dirty laundry. Qatar Airways staff was very annoyed but said he could do nothing about it. When departure came was escorted past queues of people and was deposited at my seat. Great service. In future would not use porter but remember to go to kiosk to pay 500PK as departure tax. In a nutshell horrible airport but by no means the worst I've used needs an update and a decent lounge.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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