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Lahore Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 24 reviews
4/10
No Skytrax Rating
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1/10

"an absolute manic experience"

(United Kingdom)

Travelled from London to Lahore. Arrivals wasnt too bad. Got out with relative ease however departures was a total different story. There was just one very long queue to check in for all flights. We were getting nervous that we would not get through this queue in time for our flight. We were constantly harrassed by porters who kept saying we will miss our flight and wanted 2000 rupees to "fast track" us. We agreed to pay as time was not on our side. It was an absolute manic experience. We almost missed our flight. Our luggage was being thrown about in scanners and check in closed with only half of our luggage in. We had to create a big fuss to get the rest of luggage checked in. Porters do not leave you alone and however much money you give them is not enough. One of the worst airport experiences of my life and I travel alot. I would love to visit Pakistan again to see my relatives but this airport departure experience puts me off greatly. It is totally unacceptable.
Experience At AirportDeparture Only
Date VisitJanuary 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"total chaos"

(Italy)

The worst airport experience one can have. Total chaos from the moment you enter the terminal building until you get through the aircraft door. No organization, no discipline, no structure. Each step of the departure process is a nightmare.
Experience At AirportDeparture Only
Date VisitFebruary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
5/10

"all in all, ok"

(Canada)

I have been to this airport many times and it's about the same experience every time. We arrived late around 11pm so the immigration desk and baggage area were quite. The past several times I have come to this airport it is utter chaos as people don't know the concept of lining up and there are only three baggage carousels. When multiple flights land at the same time it is just crazy. There are porters everywhere wanting to help you out, just say "no" to them unless you really need them, and if you do get them to help they will never be happy with your tip. After getting your luggage there is only one baggage scanner and you will have to fight your way in to get you luggage scanned. Once past the scanner there are people checking your baggage tags. In arrivals it is absolutely crazy, hundreds of people surrounding the door - every single member of the family seems to come to pick someone up or to see someone depart, leading to crowding in both arrival and departure terminals and the parking area. Departing is simple but a slow and tedious process as there are several layers of checks and security to get through. Once again porters will harass you. Once you get through all the line up and checks you enter the main departure terminal, which is very simple looking. No real shopping, two or three options. Airport overall is ok, clean-ish, I avoid the bathroom so not sure what the situation in there is like. There is free WiFi and all in all the airport is ok, lots of seating in departures - just be prepared for crowds and rudeness of people jumping the lines.
Experience At AirportArrival and Departure
Date VisitJanuary 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

Lahore Airport customer review

(Pakistan)

Well when you're in the drop off area of international flights there are about 400 people standing and waving goodbye to their relatives, eg: if 1 man is going 20 people will see him off so they will arive in 4 cars minimum crowding the area, in the departure area there is no car parking when you get out through the crowd, a long line will be there for ticket checking after which the area gets a bit open and cool. In the terminal there are soviener shops and two small snack bars. The airport is small and has no good cleanig staff but the bigest problem is that Allama Iqbal Int'l airport is too small for a big city like Lahore
Experience At AirportDeparture Only
Date VisitJune 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
6/10

Lahore Airport customer review

(United States)

Even though Allama Iqbal International Airport is very nicely designed from the outside the amenities on the inside are very limited. There was no gift shop and only a very small newsstand with books and magazines. There was also a very small food stand as well. Not enough for what is supposed to be Pakistan's second largest airport. The only plus was the free wifi available in the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Lahore Airport customer review

(Germany)

Travelling through Lahore airport is nothing short of a massive hassle and money drainer. Every man woman and dog is after a tip for anything from discussing the cricket to putting a tag on your bag to even making eye contact. Surely they employees of the airport get paid and should not be able to harass passengers for money! To make life more difficult there are at least 3 security check points during check in where your bags get scanned and often opened and inspected. Also be aware of the random departure tax that you are hit with during check-in. For some reason it is not included in the ticket pricing and all counters insist that you pay. Make sure you have rupees or the staff will offer to exchange your foreign currency and at least in my case keep around 30% of the moneys for themselves. And yes they also demanded a tip for this service. I would avoid this airport if possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Lahore Airport customer review

(Canada)

Travelled around 2013 Christmas time both in and out. The porters are a big nuisance. The best you can do is ignore them. Then Taxi drivers at the exit. The taxi cabs should be taught how to line up like they do at other international airports. One has to go through the scanning at the time of departure by FIA and Anti-Narcotic staff. They are least interested in their job and openly and shamelessly demand bribes to let you go to the check- in counters. You have to carry your bags to another scanning machine after having tagged your bag which is a big hassle. The queuing of passengers is a bit improved compared to the past.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Lahore Airport customer review

(United Kingdom)

The airport building itself is clean and nice however the management is poor and the staff needs to be more passenger friendly. Also there is an urgent need of revamp the old traditional shops and cafes and give the airport a international look by allowing the international chains to open their outlets which will not only serve the masses but also provide employment and better service to passengers. A good decent duty free is the need of time. Hope the new government will bring a new aviation policy which will help this sector to flourish and Lahore airport to become a major hub in the region.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Lahore Airport customer review

(Pakistan)

Lahore Airport has nice architecture but nothing when it comes to services. Staff is ill trained and tip motivated. Facilities deteriorating fast. No complaint redress system. CAA is absent. Too much advertisement on pillars give unsightly view.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Lahore Airport customer review

(Australia)

Stayed there for only 2 hours as I had to stop at Lahore before going to my hometown of Karachi. Airport is ok nice architecture and a very good airport in general.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 25 Reviews