La Guardia Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 127 reviews
3/10
No Skytrax Rating
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3/10

"outdated and lacks consistent cleanliness"

(United States)

Majority of the airport staff are here just to earn a paycheck. Several areas of the airport are outdated and lacks consistent cleanliness. There's hardly any known fast food restaurants such as McDonald's or Burger King.
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"only has one security line open"

(United States)

Flying American Airlines out of Gate D and TBA only has one security line open for all passengers going through this gate. When the gentleman behind me complained to one of the agents, the agents response was to tell the customer to complain to the government so that they could schedule more agents. I have flown out of Midway and Hobby at least 50 times each and they always have every security line open and more TSA agents and both are much smaller airports. Finally got through security only to hear and see a tsa agent tell a passenger that she could not take an item on a plane and that it wasn't her problem and that she didn't work for the airlines. I never witnessed so much neglect going through one airport in one day.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"very limited seating"

(United States)

Absolutely the worst setup for a waiting area. I don't want to sit at a counter with (sticky) Ipads. There are a total of 5 lounge chairs at this gate and counters with high, backless chairs. Very limited seating. Epic fail.
Experience At AirportDeparture Only
Date VisitSeptember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"disinterested personnel"

(United States)

As an American citizen, I am appalled at the condition of this airport, its inefficiencies, lack of capacity to handle passengers and their needs. I am here on 9/26/15. Long, long lines to get through security, disinterested personnel, lines (20-deep) for Women's restroom, not enough seating at gates. Plus the airport terminal itself looks like the 50's. This is shameful.
Experience At AirportDeparture Only
Date VisitSeptember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

La Guardia Airport customer review

(United States)

Literally felt like -30 degrees in the morning and TSA had a big fan blowing right in your face making it feel ever colder in the airport! TSA line are super long. Early morning flights are the worst here - no one around for help, everything is still closed, employees and staff show horrible service and attitudes. My flights were only at 7am.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

La Guardia Airport customer review

(United States)

LGA must be one of the worst airports. Took off from Terminal C today. There is no space to move around people. There is not enough seating in the gate area. Have an early flight? Good luck finding a cup of coffee or someone to help you at the food courts or quick stop places. Employee attitudes in these locations is horrendous, discourteous and rude. The only thing going for this out of date run down airport is proximity to the city
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

La Guardia Airport customer review

(United States)

I don't know who this CIBO entity is. But, I do know if your looking forward to any recognizable name brand opportunities for food, forget it! The options were definitely pedestrian cafeteria fair at one end, and 7-11 style yogurt and cold pastries at the other. Everything looked bland and tasteless. My wife had chicken from a buffet style service that was in the middle of the concourse between C and D terminals. I mean literally in the middle, with lots of people pushing past with bags and sweaters flying. I'm not sure how it passes any kind of food sanitation inspection. The line for the burger grill was long and not moving at all. I decided to skip it all together. I wound up with a cup of coffee and a cold cinnamon bun for lunch. The D terminal gates have some nice looking booths with an iPad at each seat. But, not really functional. I broke out the Macbook and paired with my cellphone because theres no open Wifi connection that I could link to. So much space is devoted to these booths that there is very little seating. There were far more people standing than sitting and all the D gates were very crowded.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
na

La Guardia Airport customer review

(United States)

Arrived and departed from the central terminal at LGA recently and was blown away by the terminal. The central terminal is simply put horrible. On arrival we followed steps that lead us to exit the airport with what looked like we were entering the NYC subway to exit the airport. On departing the security line wraps around terminal inside if one is taking a Monday morning flight at 7am. Once past security and at the gate you are again taken back to a building where the roof is leaking in many places other airlines have installed their own AC units as the ones provided in the terminal do not work. As I finish this review a terminal building is coming but we will not see it for at least four years. If one mainly flies Delta or US Airways one will fly out of new terminal buildings so this will not be an issue.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
3/10

La Guardia Airport customer review

(United States)

Just about the only thing LaGuardia has going for it is its proximity to Manhattan versus other NYC-area airports and even then you are at the mercy of traffic since there is no direct rail connection. I flew into and out of the Central Terminal Building (Terminal B) which I found to be cramped and dated. With construction going on a number of vehicles live-parking at curbside and no traffic control officers to speak of it took forever for my bus to make the loop of the airport to drop me off at Terminal B. Once inside there was not enough room for passengers to queue up at ticket counters in the landside area and the queues for the security checkpoints were spilling into the main terminal. Once past security your only food and beverage options were a coffee shop and two newsstands. Then once the flight boarded and pushed back we had to wait over an hour for our turn to take off - there were 20-25 planes ahead of us on a Friday late afternoon with otherwise good weather. The only redeeming factor was the striking view of New York and its environs upon departure.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

La Guardia Airport customer review

(Canada)

Disorganized crowded busy. Use the airport as it is closest to family in the city. Otherwise would not recommend.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes