"a total disaster"
1 reviews Miosotis Maldonado (United States)
✅ Verified Review | La Guardia airport is a total disaster. They are under construction so go figure. There is a lot of traffic due to the exterior works. The TSA pre-check was fast. Once in the terminal there are a few restaurants and a couple of stores. Food and beverage prices are a little high, your typical airport prices. The airport crew can be a little nasty and not helpful. They didn't allow me to stay inside the terminal as my flights kept on being canceled and got stranded there for 3 days. The construction means that some areas are closed.
Experience At Airport | Departure Only |
Date Visit | August 2017 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | no |
"woman is still there doing nothing"
G Carugati (United States)
❎ Unverified | Friday July 21. I arrive at the airport to meet my daughter and her 3-year-old son. Their Spirit flight from Chicago is arriving at least one hour late. I am told the only place to wait for arriving passengers is near baggage claim. There is a woman there, apparently doing nothing, in a kind of uniform wearing a badge reading something like "passenger assistant". I ask her where to find an arrivals monitor. She laughs and says: "there are no such monitors here". I ask where to find them elsewhere, she says "there are only departures monitors". I express my surprise, she keeps laughing and she says "this is how this airport is right now". Then I ask her to please find information about Spirit 630, she laughs again and says "it's impossible". Then I wander about the airport, finally spotting, on the floor above, an arrivals monitor. The arrival appears to be imminent, so I go downstairs not to miss my daughter. Of course I still don't know whether the plane has landed. The woman is still there doing nothing.
Experience At Airport | Transit |
Date Visit | July 2017 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Staff | 12345 |
Recommended | no |
"through security in less than 10 minutes"
C Ford (Canada)
❎ Unverified | 7.30am departure on Air Canada in La Guardia Terminal B on a Monday morning could have been an anxious experience but it was shockingly smooth. We were through security in less than 10 minutes. The A gate area is small, but there was seating for all and food options available with short queues at 6.30am. There was even a tiny duty free shop open. 30min of free wifi is available and worked fine.
Experience At Airport | Departure Only |
Date Visit | June 2017 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"staff friendly and helpful"
F Amy (United States)
We arrived at La Guardia Airport because our flight out of JFK was cancelled and we were re-routed. Staff at the ticket counter (Delta) were courteous and helpful (at 5:00 a.m.). We were booked on a flight that didn't leave until 14 hours later, but staff suggested we go on the stand-by list, and we were in the air within an hour. The gate seating was very adequate. There were iPads to use free, and were able to charge our phone. Staff at the gate were also very friendly and helpful.
Experience At Airport | Departure Only |
Date Visit | March 2017 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"extremely poorly maintained facility"
K Cook (United States)
✅ Verified Review |
Our 5-hour layover at La Guardia Airport was very unpleasant. We were in the B Terminal for the entire layover. The women's restroom had only 1 stall, the wait was long, & the only sink was clogged & already half-filled with "used" water. We were subjected to a dirty terminal, as well as having to breathe plane fumes in what was already a stuffy & poorly ventilated waiting area/corridor. Until such time as we receive confirmed evidence that this airport has been upgraded & cleaned up, we will not be choosing flights that either arrive or depart from this extremely poorly maintained facility.
Experience At Airport | Departure Only |
Date Visit | March 2017 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"nowhere to sit"
Jane Eakins (United States)
✅ Verified Review |
I arrived at La Guardia airport in American / Delta terminal and had to wait 50 minutes to meet my colleague flying in on a separate flight. There is nowhere to sit - period. When I enquired I was told by an airport employee that all seating was taken out due to the homeless population. As a traveler who has paid for a flight into NY that should not become my burden. I am saddened by the homeless population but I am a senior citizen north of 60 and to not have a place to sit seems unhealthy and unreasonable.
Experience At Airport | Arrival Only |
Date Visit | December 2016 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"parking buses are inconsistent and sporadic"
R Williams (United States)
✅ Verified Review | I understand that the parking is difficult and you have to leave at least another hour plus. The buses are so inconsistent and sporadic at La Guardia that the system is in disarray. Upon our arrival for our first flight the bus we needed was no where to be found. Another bus radioed the correct bus and no answer. He was nice enough to bring us close to our terminal since we waited over 40 minutes. If this driver didn't help us we probably would have missed our flight. Upon our return the same senerio happened- no directions and every employee we asked hadn't a clue. We waited 40 minutes and the driver stops and talked to everyone he knows bringing the trip to retrieve our car close to a hour and 10 min. The airport should institute and educate directions to their employees and have signs for where to go. Airport staff as far as TSA, American Airlines staff and the Hudson news staff were excellent. This isn't our first time parking since construction. Once the parking issue is complete it will be seamless like prior to the construction.
Experience At Airport | Arrival and Departure |
Date Visit | September 2016 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"signage is confusing"
A Granger (United Kingdom)
Just a short visit to La Guardia airport but one I will never forget. Staff are 50/50 between ok and horrible. Signage is confusing. Nice doesn't feature and helpfulness was swapped some time ago with disdain, apathy and hatred for mankind. I don't want to come through here ever again.
Experience At Airport | Transit |
Date Visit | September 2016 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Staff | 12345 |
Recommended | no |
"finally getting an upgrade"
Antonio Bellamy (United States)
I fly American Airlines now into LaGuardia so I can use C terminal. Yes, this airport is horrible. But if you fly Delta or American you will have a great chance of getting C terminal and not the the main terminals which are run down and dirty but glad this airport is finally getting an upgrade.
Experience At Airport | Arrival and Departure |
Date Visit | September 2016 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"impossible to talk to anyone"
Susan Sawle (United States)
Worst airport I have ever been to. Flight was canceled and could not get any answers. They had 2 girls working at the information desk and almost half of the flights were canceled. Needless to say it was impossible to talk to anyone. Some people said it was the weather, which was clear, other said it was an electrical problem and still some said it was the other airports mistake. People were rude and not informative Never again..
Experience At Airport | Departure Only |
Date Visit | August 2016 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |