La Guardia Airport

Not Verified | I was picking up my daughter and there was nowhere to purchase hot coffee in the baggage claim or check in area. This is unacceptable in today’s world where there is a Dunkin Donuts every mile. They should add a coffee stand immediately.

✅ Trip Verified | I’m a blur right now, exhausted, but happy as I sit at LGA waiting to fly home to Florida. It takes chaos to help us recognize peace. I lost my phone after I got to the airport this morning, in the security or it fell out of my coat. Rushing up to the security, a few kind New Yorkers working at security helped me ping my iPhone with my Apple Watch, called it, helped me look on the ‘find my phone’ app and even ran my bags through the closed line to see if they could see it on X-ray just to be sure. Just about then the tears starting coming, thinking I couldn’t board my plane and get home. Home sounded pretty darn good about now. All of a sudden the New York hero swoops in holding an I-phone, that suspiciously looks like mine, and proclaims “someone found an I-phone”. I took the phone, uttered a million thank yous. That didn’t seem quite enough and I hugged Mr Hero. Still overcome with gratitude, I threw my hands up in the air and shouted “ I love New Yorkers”. The security guard confirmed it “New Yorkers are really nice people”. With that, I walked away with my happy ending thanks to the heart of New York... it’s people.

Not Verified | Please, please, please, when you upgrade this airport, be sure to eliminate all off the euro Cibo garbage and bring back normal restaurants and shops that everyone much prefers. Also, we all have smartphones in our hands so please also get rid of all the little used iPads cluttering up every single surface of the terminal. This place is a nightmare.

Not Verified | Do yourselves a favor and avoid having to fly through LaGuardia at almost any cost. First off, I have been to much better run airport in most 3rd world countries. They have made somewhat of an attempt to "modernize" some terminals, but it still requires catching a shuttle from one terminal to the other, where the transfer station signage is almost as bad as the attitude and organization of the staff who are responsible for running and coordinating the shuttles. I literally missed a connection because of the inefficiency of having to go from one terminal, to the other, and I had 45min to do so. Also gates are often switched at the last minute due to staffing and scheduling issues which forces you onto the archaic shuttle system between terminals. Oh, and also while I was here, a water pipe burst at the entrance to one terminal, which facilitated the need to again bus everyone on said shuttle system to another terminal, just so they can exit the airport.

✅ Trip Verified | It took 45 min from the time I entered my uber ride in the designated passenger pickup area in the parking garage to the time the car left the garage on to the streets. Even with the effects of construction, this experience/agony (and it is not the first time) is a result of incompetence and customer disregard by whoever designed this traffic organization. The traffic wardens inside the garage appear lost, disoriented and overwhelmed. I can only wish NYC mayor and the CEO of Port Authority were with me in the car to see with their own eyes what mess their incompetent lazy underlings have created with the traffic situation at the terminal as well as with car pickup protocol.

✅ Trip Verified | I am sitting in Terminal B at Gate D6 as I write this review. It is excruciatingly hot. I mean everyone is complaining and the American Airline gate employee says nothing to be done just deal with it it the entire terminal. I love AA and write great reviews and letters about its staff all the time but this AA employee needs more training or termination. And if LaGuardia doesn’t realize that people are getting sick because of this heat then they need new facilities employees. I wish I could add a picture of the airline employees in tank tops. This is crazy. People are also sitting in the floor and standing also because of too few seats. LaGuardia please get it together.

Not Verified | Just a lost cause. Should be shut down. Can’t handle any part of travel experience. This is a place beyond redemption or repair. Can’t handle incoming flights never gates like they didnt know we where coming. Departures always delayed with no information. Place is filthy and other services are the worst. Time to make this a hotel or housing development or Parking lot. Wait it is a parking lot.

✅ Trip Verified | Whoever thought the iPads to order at the terminal was a good idea. For a start they were not charged. Had to wait to get served and the service was appalling. Whatever happened to communication “Have a nice day”, “can l help you sir”? It is so impersonal and takes longer to work out than it would to actually serve a person. If l ever see the iPads on a bench I will walk, no, run to where I can actually get served get a receipt and tip someone.

✅ Trip Verified | The terminals at La Guardia are undergoing a massive makeover - hence the immediate approaches look daunting; it is also outdated in terms of decor and available services. However, this airport, given that it serves the needs of New Yorkers travelling to points east of the Mississippi, and Canada, is extremely convenient. A short taxi ride brings you to the airport. The distance from the entrance to the gates is very, very short. Thus, you save a lot of time. From being dropped off at the entrance gate of the terminal to the TSA check area, it is less than a one minute walk - if you have your boarding pass with you. The gates are immediately thereafter. I am sure once the new terminals are constructed, the walks will be long and I will have to trudge long distances to my gate. I used Terminal B for a United flight from Gate C9. C9 is at the end of the terminal pier. So this is a very convenient, straight forward, quick terminal to use. In less than 5 minutes, including TSA inspection I was at my gate! I did not check any bags. Ample seating and quite a few electric connections to charge your phones all around. At this end, with the large glass windows, not only is the waiting areas bright, thanks to natural light streaming in, you can see flights landing and taking off. I was given TSA pre-check and going through the security inspection was a quick walk in the park. I did not have to pull out my laptop or liquids or even shed my coat or remove my footwear; I had put the phone in my bag. Food stalls after TSA are few but basic snacks and sandwiches are available. A little bit of research before coming to the airport can help travelers prepare for the services available and thus manage expectations. While the airport currently handles more traffic and passengers than it was built for, this is the airport where you can be at your gate from arriving at the terminal in just a few short minutes. A great convenience to busy, on the go New Yorkers!

✅ Trip Verified | La Guardia is the worst airport I have ever flown into and out of. The airport is extremely mismanaged and lacks quality customer experience. We witnessed an elderly woman who was being assisted by one airport associate drop her 3 bags at the bottom of the escalator and told that she needed to go upstairs but lacked the ability to get all of her bags up the escalator herself. She then had to flag down a police officer to ask another associate to assist her who then loaded her bags and brought them up on the elevator for her as the first associate should have done. The signs throughout the airport contradict each other offering opposite directions for where the public transportation and the uber/Lyft pick up is located. Multiple water fountains aren’t even functioning, among other things. The traffic flow is confusing and disorganized causing massive arrival and departure delays. Truly an overall disappointing and poor experience.