Kuching Airport

Customer Reviews

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Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 18 reviews
4/10
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5/10

Kuching Airport customer review

Review by (Australia)

Airport is quite small and toilets are not so clean. Not much to do while waiting for your flight but for a short wait the experience is not that bad.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Kuching Airport customer review

Review by (Australia)

I have travelled through Kuching many times in the past (even before the current new terminal) although this was the first time in 3 years. The airport has become very grubby especially the general waiting areas post immigration/bag x-ray. The toilets were in an appalling state. The air conditioning is set far too cold (even for a westerner). My Malaysian wife also noted that the airport had deteriorated since she last passed through. Not a good advert for tourist arrivals into Kuching!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Kuching Airport customer review

Review by (Malaysia)

Having gone through so many different airports around the world Kuching Airport is definitely one of the better airports to use. Airport workers here (check-in counters security immigration etc.) are generally fine but can be improved especially on the level of professionalism in their communication with passengers. The airport may look very new but there is a need to improve some facilities such as seating areas especially the terminal Air Asia uses at one end of the single terminal and the automated passport gates at the arrival hall. Cleanliness can be improved as well particularly on the toilets. Overall Kuching Airport is a good and hassle-free airport to use.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Kuching Airport customer review

Review by (Malaysia)

All staff were friendly. Fair enough its a medium sized regional Airport serving a city of 500000 and a vast state of 2.9 Million people so comparisons with massive megahubs are not really fair. But for a small regional Airport this works. Better food outlets on the flight side perhaps. A bit more variety would be nice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Kuching Airport customer review

Review by (Malaysia)

Food outlets were okay if you are fine with fast food - MacDonalds KFC or Starbucks. Shopping overpriced so don't bother. Luggage need to scan before check in so you need to arrive early. Setback no complimentary internet access unlike KLIA which has.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Kuching Airport customer review

Review by (Australia)

Kuching Airport has definitely shown a great improvement as compared to 5 years ago when I went to for my holiday. It is much better as it has more dining places and restaurants such as McDonalds KFC Starbucks etc in the airport. International flights are still rather limited due to government policies. Fully air-conditioned all Kuching Airport needs is ground staff that speaks fluent English better services more airlines and flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Kuching Airport customer review

Review by (United Kingdom)

The airport has come on leaps and bounds in recent years with excellent development - but it seems to have gone a spot too far. It's never the busiest airport and is now attempting to drive people to electronic log in at a number of terminals by departures. Whilst quick they are let down by the slowest "fast bag drop" I have ever seen and notable was a tendency to try to charge for excess baggage. It really appears quicker and cheaper to check in the traditional way.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Kuching Airport customer review

Review by

Considering that it is hardly an international airport Kuching airport has certainly improved a great deal in recent years and is a real credit to the authority. Checkin was very efficient and friendly and while waiting for our departure we were able to enjoy a nice cup of coffee. The place is fully aircon as opposed from the older days where it was hot and steamy. Kuching airport will in my opinion surpass a lot of other airport.
no
5/10

Kuching Airport customer review

Review by

A small to medium size airport which has been updated recently. On my arrival by bag arrived 10 minutes after landing and checking and security formalities on departure were handled efficiently. The lasting memory for me though was on arrival. Heading through the customs area you have to have your bags scanned. Here I was asked by the security officer where I was from was it my first visit to Borneo and given the wish I was to have an enjoyable stay. All this with a hand shake and a smile. Shame most airports (we know the reasons why) cant have staff who act this way more often. A great way to be welcomed to a country.
no
3/10

Kuching Airport customer review

Review by

New Kuching International Airport. New duty free shops are far better than the previous terminal. They have Coffee Bean & Tea Leaf (for departing pax only) and Marry Brown. Apart from it Starbucks and KFC can be found on the main departure level. New shopping style for sending off folks is to be experienced at the departure level (before immigration counter). In a way KCH has made a lot of improvement since last time. The hardest part might be that KCH does not serve many international routes incomparable to its sister airport Kota Kinabalu and Penang International.
no
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