Dreadful airport especially when you consider who it serves: basically rich locals who can afford to live in Hawaii and tourists like myself coughing up $450-700 a night for a hotel on the Kohala Coast! The check-in area is very crowded and confusing. You hand your bag to a TSA representative through a door after going through the check-in procedure with the airline. The TSA security check had only two people checking passports and two lanes of screening machines and there was a line. It is an outdoor airport sitting on top of a dried up lava flow where it is usually sunny (imagine the heat!). Reminded me of how a cute small open-air airport like the one at Kho Samui works and this one does not. Sadly the one in Hilo isn't much better.