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Koh Samui Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 28 reviews
6/10
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8/10

"usually an excellent airport"

(Saudi Arabia)

Koh Samui is usually an excellent airport; the tropical ambience, laid back staff, garden setting and impressive views of the planes make this a quirky experience. The recent floods and mass cancellations have, regrettably, brought this airport to it's knees however. Under normal conditions I thoroughly recommend this establishment.
Experience At AirportDeparture Only
Date VisitJanuary 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"very unprofessional and rude"

(Australia)

I've been coming to Koh Samui for over a decade but my first time since they expanded the airport. The airport is spread out with quite a distance between departure gates and check-in counters. The security counter staff member was rude but nothing compared to the baggage security staff. I was asked if I had a power bank in my backpack and I said yes, then asked to show it, but was trying to put my belt back on. The woman kept saying hello, hello, hello mister show me, and I said can I put my belt on first, stopped and showed her the power bank to stop her carrying on. I must say the way she carried on was very unprofessional and rude to say the least.
Experience At AirportDeparture Only
Date VisitDecember 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
8/10

"a fine contrast to the usual"

(Germany)

Verified Review | Koh Samui is a real unique airport, almost everything is open-air. As they dont have any air bridges all passengers will be carried by little unique trolleys from and to the planes. They do have a roof on most parts of the airport but no walls, a very airy experience and a fine contrast to the usual.
Experience At AirportDeparture Only
Date VisitNovember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"provides a clear view of the runway"

(Singapore)

Visited Koh Samui airport this month. I was impressed by the architecture of the airport. Unlike those busy airports all over the world, this airport looks more like a holiday resort and it was completely quiet except the noise from aircrafts taking off. There were various facilities such as restaurants, duty free shopping etc. There was a lounge for international flights. which provides foods, beverages and free wifi service. It in some ways fits the beauty of Samui island. As an aviation enthusiast, the airport provides a clear view of the runway. Ground staff were very helpful. Overall, Koh Samui airport is marvelous.
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"departure seating looks like your living room"

(Slovenia)

Koh Samui Airport is one of the cutest airports in the world. The shuttle from the airplane to the terminal building is a little train (that looks like you are in an amusement park). Children loved it! Arrival hall is very small, they have only one luggage belt, but you get your luggage in no time. Toilets in the arrival hall are very clean and nice. The departure hall is very open, we used the check in counter for families, which is very convenient. The departure area is a bungalow with the children's playground. The departure seating looks like your living room. They also give you complimentary snack and drinks in the departure area before you enter your gate. Very nice, it is a pleasure to use the Samui Airport with children.
Experience At AirportArrival and Departure
Date VisitApril 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

Koh Samui Airport customer review

(Thailand)

It's not too big and also not to small it just fits as the regional hub which also include international flights to Hong Kong Kula Lumpur and Singapore. First impression are those blissful buildings I've to say that at first I was quite worried about the heat (because it's open-air) but when I arrived it wasn't that hot. Last but not least Samui airport also has a shopping area for last-minute items! I flew Bangkok Airways so lounges are available for everyone.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Koh Samui Airport customer review

(Netherlands)

The most relaxed and client-friendly airport we (family with two daughters) have ever been! While waiting for our plane to BKK the ground stewardess of Bangkok Airlines comes to you to check your boarding passes. Free buffet with soft drinks coffee tea small bites etc for every-one. Good prices and perfectly clean - free - bathrooms.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Koh Samui Airport customer review

(United Kingdom)

Compared to many small airports in Asia USM is superb. Off loading of the aircraft is very quick and luggage appears rapidly. The only bottleneck is if you arrive internationally behind another international flight then immigration can take 45 minutes. There are many transport options once you have exited the terminal. Leaving the airport the check-in area is clean and large and quite quick. You then have a 200m walk to the gate and security area but this is down a main street that is filled with shops and eating places. I suggest you spend time here as there is very little at the gates. Once in the gate area there are free drinks and snacks smoking area toilets and the such like. Boarding is easy and efficient as the small trolley buses used to take you to the aircraft split the loading in to small groups. Overall on the best airports around - but be aware - it's all out doors and so quite warm - there are fans and a/c units but stay in light clothing and change on the aircraft if you have to.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Koh Samui Airport customer review

(Israel)

One the only airports in the world being stress free even if during peak tourist seasons lines can be somehow longer we did not have to wait for more than a few minutes . Arrival and departure procedures are easy here and service is fast . After security checks a lounge is available for all passengers with complimentary soft drinks coffee and cake fruit and or some other nacks are usually also available. Plenty of sofas available.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Koh Samui Airport customer review

(United Kingdom)

After check-in there is an unavoidable open air walk of at least 200 metres to get from the check-in area to the departure lounges - too hot if it is not raining potentially very wet if it is raining. The waiting areas (except for the business class lounge) are open air and therefore not air-conditioned - again very hot and sticky. The transfers to the plane are in open sided buggy type vehicles. Finally with no airbridges the walk from the buggy and up the steps to the plane can be dangerous on the slippery metal steps. At arrivals the walkway to the taxi pick-up area is at least covered so you might not get wet but there as others have reported you will get ripped off by the local taxi mafia - best book a hotel pick up.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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