KLIA Kuala Lumpur Airport

✅ Trip Verified | Absolutely disgusting toilets, an inch of urine on the floor, people smoking in cubicals and others hocking up phlegm from their lungs, this is the most disgusting airport I think I have ever been in. Added to that, the cleaner was sitting near the sinks messaging or facebooking people, for such an amazing looking facility from the outside it is an absolute dump inside. Immigration is a joke, some lines move fast while others are so slow as the immigration officer wants to check every single page, took 2 hours to get from plane to outside the terminal as luggage was also appallingly slow.

✅ Trip Verified | One word: Disappointing. The toilets are horrible, they smell disgusting, floors all wet, tissues everywhere. I went in and out of about 5-7 toilets before finding one that was clean enough to use (I scavenged all the way to a quiet area). Staff are lazy especially the food staff, they sigh at some customer’s orders that require a little bit more work. Some staff prefer chatting with each other before assisting you, and only giving 1-3 word answers very unenthusiastically. The airport in general is a complete mess. What a disappointing arrival, next time I’m picking Singapore.

✅ Trip Verified | On 26th November 2017 I departed from KLIA to Suvarnabumi to France. Overall services for KLIA were fantastic, professional and fabulous. At my departure time their transit train was not functioning, however their immigration and officer action was very fast and superb. At each gate their staff and officers were waiting for us and made sure everything was perfect and in order. It looks like they always have continuity plans for emergencies.

❎ Not Verified | I waited for 2 hours for my bag at the baggage claim area. Two members of the airport staff was unhelpful to a passenger who asked for help, they dismissed her request and asked her to scoot off. While waiting I witnessed another man asking for help with baggage drop and the airport staff rudely ridiculed his ignorance and looked annoyed. Signage and information is severely lacking. Don't use this airport if you can help it!

✅ Trip Verified | The airport lounge in the island terminal is currently closed and they have a small box room there with a small selection of foods and drinks. There is no toilet or shower facilities there so I needed to use the public toilets which were filthy. They main terminal building has a lounge but considering it is the home lounge it is rather small and not classy at all. I could see the First Class lounge was just an extension to the Business Class lounge and a box room with windows. I did like the cooking sections, there were 2 choices and 4 choices in the lounge in Bangkok. It can be crowded especially as there were 4 cancelled flights to one destination. Cancellations, crowded airport, poor lounges and long waits.

✅ Trip Verified | Friendly staff and security. Good places to eat after security and lots of duty free choice at decent prices. Paid lounges overcrowded and the main terminals facilities unbelievably dirty. If you are on an international flight and have to go through security at your gate then there is no food or facilities at all which can leave you very dehydrated before even getting on the plane. Movie area sofas absolutely filthy. General cleanliness of all of the "relaxation" areas appalling. Such a shame that such a very important International transport hub is kept in such bad condition.

✅ Trip Verified | Immigration counters for foreign and local was jammed up. Knowing it's school holidays why can’t they have all manual counters on duty? Officers must speed up their work pace. Autogate which just upgraded their system facing challenges and no one bothers to look into the problem. And poor passengers need to re-queue again. Do something to ease all passengers burden and unnecessary stress!

✅ Trip Verified | Yes I want to confirm: KLIA is so bad for geting through immigration. We (2) arrived to visit a friend in KL and we experienced a wait of 1.5 hours. Date: 13 November 2017, time 11.10 arrival from Singapore. Why oh why does it have to be like this. No other airport takes anything like this long nowadays, and more use simple technology built into most passports to speed things up. Not enough people at the desks too. And they just look at you: no "welcome to Malaysia", no smile. In fact no words at all. Come on Malaysia, you can do better than this for your great country.

❎ Not Verified | If you are going to go out via domestic departures eat before you go. There isn't anywhere decent to eat airside. Nowhere sensible for breakfast. Had some dire coffee. There are some decent places on the land side near where you check in. We have just been delayed and there isn't much here.

❎ Not Verified | Arrival into KLIA at noon on the 17th November 2017 was horrendous. Long queue for non Malaysian passengers during clearance of passport. This brings a bad image to the travelers who use KLIA2 airport. Maybe it was due to the Friday prayers or a lack of manpower, however such long queues should not and must not happen at an international airport.