KLIA Kuala Lumpur Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 407 reviews
5/10
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7/10

"Please change this"

(Vietnam)

Trip Verified | There are water refill stations throughout the airport, and I was glad to see this. I travel with my own refillable water bottle to save plastic but sometimes have to buy bottled water because many airports don’t have places to fill water. At KLIA, one has to go through security again before entering the gate and they make you throw out or dump out your water! This is absolutely ridiculous. On the plane, they typically only serve small cups of water and thus I have to waste more plastic. We’ve already been through security and customs, any water brought on the plane at this point has been purchased or refilled inside the terminal. Luckily I only have a 3 hour flight but what about the travelers getting on a plane for 10+ hours? Please change this.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"in dire need of a refurbishment"

(Malaysia)

Not Verified | KL International Airport (1) is in dire need of a refurbishment and expansion to the existing infrastructure. Long lines at the immigration counters, even the locals have unbelievable lines especially the autogates which are often out order. They say they have made changes to the toilets but seems the same, cheap detergents, wet and dirty toilets. Food & retail outlets need to train their staff on customer services and lackadaisical attitude. Such a shame for a "top thirty airports in the world" So much potential yet the airport authority is complacent.
Experience At AirportArrival and Departure
Date VisitApril 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"airport is an absolutely shame"

(United Kingdom)

Trip Verified | This is regarding KLIA2, the low cost terminal for KL. The airport is an absolutely shame: limited and extremely uncomfortable seat, very limited charging stations, the toilets are not the cleanest. Since my flight is early morning, when I arrived at 3am for the 6am flight, I was shocked at home many people were sleeping on the floor, there are literally hundreds of them sleep all over the airport floor. Free wifi is good although would recommend using an alternative airport, or arrive on time as it is not worth spending any more minutes in this airport.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"pleasant airport facilities"

(Indonesia)

Trip Verified | The facilities are nice but the services from the officers are bad. They didn't welcome you properly, even one of the officer who drive the airport caddy didn't try to cover his fury when you accidentally walk in front of the caddy. Although they have pleasant airport facilities, the respond you get from the staff is really ruined the mood.
Experience At AirportTransit
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"toilets are wet"

(Singapore)

Trip Verified | I have been to this KLIA1 airport for the past ten years, I found that this airport has been stagnant for about 10 years without any upgrading and maintenance. The toilets are wet, the signs are unclear especially in the main terminal towards satellite terminal. Do not provide any time estimation for the walk from centre to both of the wings.
Experience At AirportArrival and Departure
Date VisitApril 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"huge distance to walk"

(Germany)

Trip Verified | If flew to KUL by Emirates in Business class and left the city two days later to Singapore by economy class on Malaysia Airlines. At arrival, there is a huge distance to walk (with additional train) from the gates to the immigration desks and the luggage conveyer belts. That was a long march. With Emirates business class I could benefit from a short track at the immigration, so that was cool. The airport was very far from the city center. At departure I could check in at the railway station in Kuala Lumpur city center and leave my luggage there to travel comfy with train to the airport. So that was cool too. I hope some European airports could think about providing such service too. The departure terminal was much nicer than the arrival level. It was bright, and with great architecture. I did really liked it.
Experience At AirportArrival and Departure
Date VisitJune 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"no water fountain in the gates"

(Myanmar)

Trip Verified | The most frustrating thing about KLIA is that they have an additional layer of security screening at individual gates. This means that, as you enter the gate, the will confiscate your water - even if you have purchased it after clearing the first security check immediately following immigration. Not only this (which results in a lot of wasted money) but there is no water fountain in the gates after your water has been confiscated which means you can't take your own supply of water with you. A small, but extremely annoying thing.
Experience At AirportArrival and Departure
Date VisitApril 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"dirty especially on the handles"

(Malaysia)

Trip Verified | The baggage carts which were found next to the baggage reclaim belt were dirty especially on the handles. Dirt was seen on them. Not to mention that they were sticky to the hands when we were pressing them down in order to push them. Kindly refer to the photo attached above.
Experience At AirportArrival Only
Date VisitMarch 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

"staff were helpful"

(New Zealand)

Trip Verified | Jetbridges and gate areas were well kept and tidy. The main arrival area was tidy, staff were helpful, bathrooms were clean, and the airport was very organised! Signage was everywhere meaning no one could possibly get lost. Had to take the train to another terminal, trains were clean, and the other terminal was very clean and organised.
Experience At AirportTransit
Date VisitFebruary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
2/10

"staff are not helpful and focused"

(United Kingdom)

Trip Verified | KLIA2 and KLIA1 ground staff are not helpful and focused on their job. My experience with the staff are that they are more interested in their own private and personal self using their mobile phones whilst on duty. Poor communication and direction skills to direct visitors to the correct gate and also at the immigration gate, the staff member on duty was playing games on his mobile phone. KLIA2 and KLIA1 please take note and ban staff from focusing on their own interests using mobile phones while on duty. It is a disgrace to allow staff using company time to use their mobiles playing games!
Experience At AirportArrival Only
Date VisitMarch 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no