Top 100 Airlines  

KLIA Kuala Lumpur Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 390 reviews
5/10
No Skytrax Rating
Sort Reviews by :
Show
7/10

KLIA Kuala Lumpur Airport customer review

(Indonesia)

Verified Review | First time using Kuala Lumpur airport. Looks old but quite clean. Check-in dissapointing, very long queue (almost 1 hour) - better get to the airport earlier so you wont miss your flight. Standard facilities such as duty free, fast wifi and toilets quite clean. Boarding gate very small with minimum information.
Experience At AirportDeparture Only
Date VisitAugust 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"going from bad to worse"

(Malaysia)

Kuala Lumpur airport is going from bad to worse. I can't help think that is an "International Airport" but the facilities, the cleanliness and the staff are just going back in reverse. It is poorly maintain, unfriendly staff, facilities are broken, toilets smell and people are smoking inside. KLIA used to be world class airport, please don't just take our tax money and spend it to another airport. We just need one airport anyway, a good one.
Experience At AirportArrival and Departure
Date VisitSeptember 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"I would use this airport again"

(Singapore)

Verified Review | On the landside there is a huge abundance of food and shopping services available for us to choose from. The airport counter management and spacing of counters might not been planned out thoroughly for check-ins. Compare to its regional competitors, Changi is much more welcoming and engaging. Overall I would use this airport again.
Experience At AirportArrival and Departure
Date VisitSeptember 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"two hour long queue"

(Australia)

Verified Review | Two hour long queue at immigration is insane. Landed at 5.30pm, entered the line at 6pm. Cleared the line at 8pm. No idea where my luggage was, because that information had been cleared from the board hours ago. Walked from empty carousel to empty carousel where luggage was piled up at the far end of each.
Experience At AirportArrival Only
Date VisitAugust 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
7/10

"too few restaurants at departure"

(Malaysia)

Verified Review | Most of the facilities at the Kuala Lumpur airport are very good. From the check in counters to the toilets to the baggage collection area. The queuing time is relatively short too. But the problem is there is too few restaurants are the departure level. The waiting area in front of the gate is also very bad, only providing 1 disabled toilet. The air conditioning is not cold enough.
Experience At AirportTransit
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"needs to improve the process"

(Ireland)

Very slow passport and security processing at KLIA Kuala Lumpur. 1 hour from train arrival to gate. No time for breakfast. Security staff are very slow. This used to be one of the world's best airports, sadly no longer. Management needs to improve the process. Why have good facilities if customers get no time to use them?
Experience At AirportDeparture Only
Date VisitAugust 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"staff are very slow"

(India)

This is one of the worst international airports I have visited. Staff are very slow, extremely dirty and smelly toilets. There was no drinking water supply, staff were not sure of flight departure timings and the flight timings delayed were not updated on the board. People just kept asking and waiting while they had no idea. No feedback forms available.
Experience At AirportDeparture Only
Date VisitAugust 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"extremely slow work attitude"

(Malaysia)

The speed of luggage delivery on arrival to the baggage carousel has somewhat improved, but cannot say much for the speed of immigration clearance for foreigners. A friend took 2 hours from arrival to exiting of the arrival exit. This is due to very long queue at the immigration clearance line and their extremely slow work attitude. The placing of the Customs tax rebate counter for departing foreigners is most ridiculously located at the arrival floor area and there was no signage directing to its location on the departure level. No signage of car rental companies for those who wish to pick up a rental car on arrival. Most of the public toilets all over the airport is in an atrocious state.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"happy with the KLIA 2"

(Malaysia)

KLIA 2 does not disappoint as depicted by some of the bad press it received. I have to admit the boarding gates are a long walk but quite similar to the main terminal. The cleanliness is good, however, the signage needs to be improved in certain areas. I would recommend arriving 3 hours before departure since the journey to Gates Q, could take some time. The shops are full of world class products as well as local items, however, snacks can be extremely expensive. The immigration department works well, quick and attentive. Arrival signage was excellently placed and no disappointment there. Very happy with the KLIA 2.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
yes
6/10

"be prepared for utter misery"

(South Africa)

Verified Review | Usual long flight from Africa with no sleep. All good so far as pretty much empty airport and ready for the hotel and a bed. Only one last hurdle to go being immigration. But the horror that awaited us was too much to bear. A completely full hall with lines of immobile tired cranky passengers waiting. The locals counters where empty with as many manned booths as the foreign passport holders. The lines of people shuffled forward with glacial speed and it took us nearly 2 hours to get through. Yup 2 hours. My experience pretty much mirrors other comments on this site so be prepared for utter misery. It was better on the way out but I can see it backing up as the time gets nearer to rush hour
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes