❎ Not Verified
| They've done everything they can to make your red eye layover a experience terrible, down to the smallest details: First you arrive and have to walk what feels like 2 km, which in the middle of the night is incredibly annoying. Then you deal with little to no signage, and what signage there is in incredibly vague and confusing, and explains nothing, so you wait in a lineup for 20 minutes to be told you were supposed to just go upstairs to the third floor. Not one person on our flight went the right way, everyone scattered and were all eventually sent to the right place. Next, and possibly the rudest thing, they've installed only bucket seats, by the thousand, so no one can lay down, yet 70% of them are empty. Some people argue this is so that people don't take up too many seats and not leave enough for others. This is proven wrong by every other airport I've ever been to, where it's never been an issue. Having forgotten that we the customer are what pays for their airport, their jobs, their planes, etc, they sure don't treat us right. They've got their speakers turned up screaming loud so even if you could somehow sleep in a sitting position (hello sore back/neck for the duration of your vacay!), you'd never sleep over their racquet. As I write this review I'm getting more and more frustrated about that, it's actually loud enough that it feels piercing in your ear and makes your cringe when it comes on. There is one area of about 20 feet by 20 feet where they've actually gone out of their way to install wall segments to make small cubby areas to lay down in. On the floor. On cement. That's right, they actually spent money to make specifically uncomfortable sleep areas on the floor, for their paying customers. In any area that's carpeted, they've made sure to install the brightest of lights directly overhead. Even though you just arrived on a plane and have never even had a chance to leave the secured area, you have to go through security when you arrive? So it's 3 in the morning, you have to take off your shoes, tear apart your carefully packed carry-on yet again to get your electronics out, and deal with the idiot at the security check not putting the plastic bins back so you're literally throwing loose stuff into the scanner. So maybe you're thinking, ok, they want to do their own security check, they don't trust Vietnam's, sure fair enough. But then, to get to your gate, you have to go through another security check? Honestly this would be an extremely hard way to travel for anyone over 50, it's extremely rude, and it's totally unacceptable to be charging people as much as they do for tickets when that's the service they are providing. In Canada we charge similar prices for similar distances, the flights are much less popular and well travelled, and we pay the staff far higher and have a much higher overhead for our airports than these guys do, yet we provide 10x better service and actually appear to care for our valued guests. So disappointed that the first day and a half or so of my trip is going to be utterly ruined by exhaustion when it could have been such an easy fix.