Kilimanjaro Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 10 reviews
4/10
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8/10

"experience trumps book knowledge"

(United States)

Verified Review | Arrived here for the safari and climb up Mt. Kilimanjaro. Arrived around 2030 hrs, you walk into a big room with two areas: 1) I have a visa and 2) I do not have a visa. So we got in the "no visa" line. Well, actually it wasn't so much a line as a big confluence of people and soon we found out why - there are multiple windows you need to go to before passing through customs to collect your baggage. I had read a blog about the visa scenario at JRO before I left so I had an idea of what to expect, but upon returning home I re-read the blog and realized that I didn't retain all of what was stated. It was all there, but like most things in life, experience trumps book knowledge. You need to get in the far right line first to pay for the visa ($100 for USA, $50 for non USA). Bring large bills, preferably new. I had been told this prior to the trip so I came prepared with new $100 bills (circa 2009 or maybe it was 2013). Bottom line - they weren't from before 2006 (which is the cut off year for American bills accepted in Tanzania). After you pay, you go to the 2nd line and get your photo taken and the visa is placed in your passport. Get through with that and you realize you still cannot see your baggage - you need to go to the 3rd line for fingerprinting. By this time all of the "I have a visa" people were gone so there were more lines available for this last step. All in all it took us 75 minutes from the time we entered the room to the time we saw our baggage. Yes, it's a long time, but if you purchase your visa before travelling you only save maybe 45 minutes and you need to consider the fact that you have to mail in your passport for an extended period to receive that visa. Add to that you need to purchase the passport photos for the visa, for us, it's worth it to spend the extra time in the airport and never allow your passport to be sent in the mail. You save money on the photos because they take your picture at JRO. The return leg went very smoothly, you get in line, they run all of your bags (and you) through security, then you turn in your checked baggage and go through security again with your carry on. took about an hour and we were at our gate. no worries.
Experience At AirportArrival and Departure
Date VisitFebruary 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"customs clearance took 2 hours"

(United Kingdom)

Verified Review | Customs clearance took 2 hours at Kilimanjaro Airport. First you queue to pay for your visa then you join another queue to have your photo taken and your passport stamped with your visa then you join another queue to go through passport control where you are fingerprinted. You can get into the USA easier than this. My advice is to get your visa before you travel if you can. People with visas only had to queue for an hour.
Experience At AirportArrival Only
Date VisitOctober 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
4/10

Kilimanjaro Airport customer review

(South Korea)

From Dar es Salaam to Kilimanjaro with Precision Air. Since Kilimanjaro is a small airport our flight was the only arrival. When I arrived it was already dark. I was at the baggage claim in the airport building waiting for my trunk to come out. But all of a sudden power went down in the airport. Power went back 4-5 mins after the power cut. It was an interesting experience to see a power cut in an international airport. The airport itself is clean and very simple. But it has all the essential facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Kilimanjaro Airport customer review

(Spain)

Compared to so many airports a delightful experience. I was first off my arriving flight and so did not have to queue for a visa. Only one person was doling them out so I guess that stragglers had quite a wait. On departure plenty of shops for such a small airport with plenty of seating both indoors and out. no problems in either direction with passport or customs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Kilimanjaro Airport customer review

(United Kingdom)

Used Kilimanjaro as our entry point for Tanzania's northern safari circuit KLM was the only flight arrival at the time the airport though small had the fresh feel of yester years relaxed airports walking to arrival area ushered by ground staff No soulless airbridges and automatic sliding doors leading to empty spaces!! The whole ambience was relaxed Immigration was quick and efficient they had a green and red channel when tried to walk through green channel were asked (politely) to go through red were asked a few cursory questions and waved through total time from disembarkation from the airplane to the waiting car less than 20 minutes!! The charm of this airport is that it is not like the other mega airports small and fresh.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Kilimanjaro Airport customer review

Another charming African airport where you can bribe your way into any area of the airport and where power cuts tend to be a problem and staff have to run to the generator to get lights back on. Surprising that KLM actually lands here no other western airline company does such a thing.
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2/10

Kilimanjaro Airport customer review

Small clean basic. One of your contributors mentions a corrupt customs official in 2007. There are now serious problems with customs officials there who take one into a room and will not be satisfied until a bribe has been paid. This is not just if one has gifts or items disallowed on the Exemption Schedule of the Customs Tariff Act. Anyone is likely to be their victim and they are very persistent and intimidating. Something should be done.
no
3/10

Kilimanjaro Airport customer review

Small clean basic. One of your contributors mentions a corrupt customs official in 2007. There are now serious problems with customs officials there who take one into a room and will not be satisfied until a bribe has been paid. This is not just if one has gifts or items disallowed on the Exemption Schedule of the Customs Tariff Act. Anyone is likely to be their victim and they are very persistent and intimidating. Something should be done.
no
3/10

Kilimanjaro Airport customer review

A very small airport definitely not a hub but shops are decently-priced and have beautiful souvenirs. If you climb KiKilimanjaronjaro then don't bother buying any souvenirs at the moutain itself as the airport shops have basically the same shirts and etc and the prices are unnegotiable.
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Kilimanjaro Airport customer review

A lot of tourists travel nowadays through KiKilimanjaronjaro International Airport (JRO; usually called Kia). It is a fairly small airport with international flights mainly by KLM and Ethiopian. The travel from the airport to Arusha town takes nearly an hour; the smaller town of Moshi is closer. A taxi to Arusha should cost USD 50-60. KLM arrives in the evening and security along the road to Arusha has sometimes been poor. At some time passengers even travelled to Arusha in a convoy. At present situation seems to be under control. There are some decent tourist shops both before and after immigration actually more shops than one would expect considering the low number of flights. I have travelled through this airport many times during the last 15 years. Considerable renovation in the check-in area has taken place a few years ago and it now looks fresh. Toilets do not always work – a common phenomenon in Africa. Some years back I had at several occasions considerable problems with a corrupt customs officer who wanted something under the table for obviously no good reason but that person has disappeared and the last few years customs checks have been quite relaxed. Getting a visa at the airport is rather straightforward but since usually a good number of people come without a visa one has to expect some queuing; having the visa ready is recommendable.
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