✅ Verified Review
| I had read horror stories about Keflavik on this web site and others. I was prepared for the worst. But in fact, the experience was the most pleasant or our recent trip to the UK & Iceland- despite the fact that we were there on a afternoon when multiple flights from WOW and other airlines were all departing within the same 45 minute window. WOW Airlines' automated check-in and baggage check was quick and easy. When we had a question, there were several WOW staff wearing bright vests for easy ID nearby who were pleasant and helpful. The security line and process took a total of 6 minutes. It was very organized and again, adequately staffed with pleasant and helpful people. The duty free shop was huge and spotless. It lead to a large modern seating area with many available bench seats. The seats had free power and USB outlets for phone charging or other electronic needs. There was a flight status board easily visible from the seats and you could hear announcements clearly. The seating area was surrounded by clean, new, delightful stores and food providers. There were huge, clean restrooms and a water fountain- all free. There was free good WiFi throughout the terminal with simple, non-pass-worded connection. Sinage was clear and visible. There was an information desk available. The place was calm, clean and though busy, very well managed. We relaxed, shopped, picked-up a few things and about one half hour before our flight was to depart, we headed to the gate. The gate area was a bit crowded, but the line moved steadily and the check-in was simple and reasonably staffed. Unlike arriving at Keflavik on WOW, where a bus was required to get from the plane to the terminal, we boarded via a standard jet-bridge onto WOW's beautiful new AirBus 320. The plane actually boarded ahead of schedule. The efficient WOW staff verified that everyone was on board and we departed early. This was easily the best airport experience that I have had. I recognize that Keflavik has recently struggled under the crush of visitors and flights, but they have worked diligently to improve the airport (and there is evidence of a huge new Arrivals complex coming soon). I recognize that not long ago, none of this was true about Keflavik, but they have gotten their act together recently, and once the new Arrivals operation is in place, it will be a world-class Airport.