✅ Verified Review
| Arriving wasn't so bad as it was the wee hours of the morning, but departing mid-afternoon was another matter. As others have mentioned, it is complete chaos from the moment you enter until you board your flight. Honestly, I would strongly suggest giving yourself 3-4 hours ahead of your flight departure, because there are lines, lines and more lines, and no staff to provide assistance. Signing is either non-existent or completely confusing. We had gotten there early intending to fill our paperwork to get a VAT tax refund, something all the stores pitch as a means to get you to spend more. "You'll get 14% back at the airport!" Well, you better get there at least 4 hours early, because the line to get the refund was miles long with like 2 staff people working the desk. So no tax refund for us. Ok, Iceland, you got me on that one. When you try to check your baggage, it doesn't get any easier. They don't make clear that you can get boarding passes and check luggage at self-service kiosks, nor that there is a separate area to drop your luggage if you have done so. We waited almost 20 minutes in another line, until I happened to spot a sign that said self-checked baggage could be dropped off at another counter. Then you are funneled through multiple duty-free shopping zones that are amply staffed (unlike all other areas of the airport), before you get to security and your gate. Forget getting something to eat, because there was a huge line and two cashiers for that as well. I guess some people really liked the toilets, but they seemed a total waist of space with huge rooms that take up the space of three stalls (there's a sink in every room). The sinks are weird with these faucets that provide water and air, but of course, the average person doesn't know that, and you end up blowing soap suds all over yourself and the mirror. And finally, the boarding areas are mass chaos. Five gates all boarding, with 50 chairs, so people are sitting all over the floor and standing everywhere, with lines for various flights intersecting each other. No one is there to provide any help, and as mentioned, there are no announcements about flights boarding, flights being changed to another gate, just endless lines of people standing everywhere. This airport needs to be completely redone from the inside out, and their staff needs some serious customer service training.