Kaunas Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 6 reviews
4/10
No Skytrax Rating
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4/10

"a long waiting time"

(United Kingdom)

Verified Review | This is the worst airport I been travelling to. There is a long waiting time to go through passport control. Toilets are dirty. There are no places to eat, only a bar. I wanted to rent an automatic car. Four companies were closed on a weekday, another three said they had no automatic cars to rent and another said it is only possible with advanced booking. Customer service skills were poor in all cases. I decided not to take a taxi as the price of driving into the town was too high - 25 euro for 10-15 min drive. There is only one bus connecting to the town. It was filled to the brim, yet the driver was stopping every 3 min trying to squeeze in the commuters on top of the people traveling from airport. It was 30 min drive from hell. I got off at the bus garage and called eight companies to high the car - there was not a single automatic car in the whole town!
Experience At AirportArrival and Departure
Date VisitOctober 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"staff have no respect for passengers"

(United Kingdom)

Verified Review | Truly awful service. Woman working at security was unbelievably rude, and continued to hassle me even after my luggage was successfully screened. Luckily, the airport is small so getting to the gate without checking luggage took about 25 minutes. At the gate, there were about a third as many seats as people, so many were standing / sitting on the ground - but it's being renovated, so hopefully this is soon to improve. Flying from Kaunas could be a comfortable experience, but the cosmetic improvements are moot when the staff have no respect for passengers. Did not expect such poor treatment when the country actively tries to attract tourists - would rather drive to Riga airport than fly from here again.
Experience At AirportDeparture Only
Date VisitJune 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"Unfriendly personnel at security"

(Netherlands)

Verified Review | It's a small airport. No toilets close to check in or when waiting for check in. No sign to the check in place. Bad English skills. Unfriendly personnel at security. Two young security guys started to argue at me not asking for a explanation from me, trying to irritate me.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"airport is small and modern"

(Sweden)

Kaunas airport is small and modern. Arrivals is super fast, especially if you don't have any checked-in luggage, you can be out of the door in 5-10 min. Super tiny bathrooms. A bar, kiosk and souvenirs in the main hall. Departures are compact. Staircases to go up to security and down to the gate. Another bar, kiosk and a small duty free in the departures side. Once again stairs to go to the plane. Overall it's fine, wouldn't mind using it again.
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
7/10

Kaunas Airport customer review

(United Kingdom)

We've just arrived back from Kaunas and the airport is small (if you are used to Heathrow) but it is modern. Check-in (even with Ryanair) was OK we went through security quite smoothly and the departure lounge was fine with a bar a place to buy coffee a kiosk selling souvenirs and a duty free shop. Our Lithuanian friend told us it was a world away from the previous 'shed' like terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Kaunas Airport customer review

Its an airport but not as we know it Jim! One of the stranger airports I have seen small compact smooth running when arriving off the plane 2 tourist infos in a small area and a ATM outside however the departures side is a bit of a mess. You just que up near the metal detectors the que then spans the terminal building and proceeds slowly. Once through there is sufficient seating however the airport only really deals with ryanair. There are some shops airside inflated prices but again functional. Would use again but do allow a good 2 hours to check in.
no