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Kansas City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 34 reviews
2/10
No Skytrax Rating
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9/10

"fantastically quick security lines"

(United States)

I was marooned in Kansas City for 7.5 hours recently. The delays were due to east coast weather and a mechanical issue. Frustrating, but something that just happens in my line of work. Here are my thoughts: MCI is a unique design that works if folks are willing to keep an open mind. This airport is clearly a pre 9/11 design because all of the terminals are within sight of the curb. That is the gift and the curse. First, the curse. Instead of having 1 security line per terminal like a modern terminal, they have a security line for every 4-6 gates. This is a gift (see below) but also a curse because it means that the food/drink/shopping options have to be spread out, especially the ones beyond security. Stated another way, there ain't a whole lot to do once you get past security, or even before security for that matter. The gift part was watching the locals get dropped off and walk 1 minute to the ticketing or baggage drop off, the fantastically quick security lines were comical compared to some airports, and the curb to traveler ratio was fantastic for those trying to catch a shuttle, cab, etc. At the end of the day, being marooned sucks. No amount of shopping, restaurants, or gimmicks is going to change that. You're somewhere you didn't plan on being instead of where you planned on being. You could give me 5 star dining at a 3 star price and I'd still wish I was home.
Experience At AirportTransit
Date VisitNovember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"process seemed very primitive"

(United States)

Flew into Kansas City Airport on Southwest Airlines from LAX. I really love the views of lush green countryside as you land into Kansas City. The signs for going to Baggage Claim weren't very good. We struggled to figure out how to get there. Then we asked a security personnel, who opened a door for us (the kind that would ordinarily sound an emergency alarm). The baggage claim area is one of the smallest I have seen of any airport in US. While checking in for our return flight, the airline associate tagged our bags, gave our boarding passes, and then asked us to take our bags to another area for screening. This process seemed very primitive. We were also given a very hard time at this airport during security screening. Since we were travelling with a baby, we had baby food, milk etc, and the TSA person asked us to open sealed bottle. We refused, since once the Pediasure bottle is opened, it must be consumed. So, we had to go through a very thorough pat-down for TSA's peace of mind. I have flown through Kansas City twice, and the security at this airport make it a challenging experience for families travelling with little kids.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst airport experience I've had"

(United States)

I've traveled extensively since 1978 and this is the worst airport experience I've had by far. Please someone bring this place into the 21st century or at the very least the post 9-11era. I admit I am spoiled by the Indianapolis airport, but airline travel should be much better than this. No aisles? No bathrooms in the restaurants? A BBQ Mecca deserves much better.
Experience At AirportTransit
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
3/10

Kansas City Airport customer review

(United States)

Shockingly long wait for immigration - over 2.5 hours. Landed at 6.20 pm and did not get through until after 9 pm. This is similar to what others have reported from their recent travel. The lines for Japanese citizens were much shorter. I have never seen lines like this at Narita (or really, anywhere else). The airport is otherwise pleasant and efficient (no problems on departure), but the immigration delays are really beyond the pale.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

Kansas City Airport customer review

(United States)

Departing from gate 83 in terminal C. Airport is small and quiet. TSA line was short, although they do not have a precheck lane and still have to remove electronics from bags. Once past TSA you feel like a captive with about 3 hidden power outlets shared between 5 gates. Only one small kiosk for snacks and drinks. Nowhere to work on a laptop. Not a good place to be stuck with a delay.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

Kansas City Airport customer review

(United States)

Dirtiest and most crowded airport I have been in in a long time. Changed planes at Southwest terminal. Hurried off plane to find a long line out the bathroom door. Walked all the way to other end of terminal to find another bathroom. There was a line there as well, but it was shorter. Terminal smelt mouldy and mustey. Carpet was soiled and patchy. I cannot believe that KC politicians and business leaders stand for this. Business travellers know what a dump this place is.
Experience At AirportTransit
Date VisitJuly 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
no
na

Kansas City Airport customer review

(United States)

Worst airport I have been in for a while. We travel often especially in the last year. I understand TSA needs to keep us safe but the people at this airport are lazy. At the beginning of the line there should have been a sign telling us what to do and everyone in that line should follow the same rules. I have not had to take my shoes off in any airport in the last year. No sign indicated shoes or boots needed to be removed. The people in front of me and behind me were allowed to wear their shoes. I have a Cpac. I have not been asked for years to take it out of the bag. Sometimes they ask me to open the bag which I am happy to do. I was traveling holding a five month old and my daughter with her three year. They decide I have to take the Cpac out while trying to hold the baby right when I get to the x-ray machine so I have to get another tub. Then he decides I and my daughter must take off our boots holding the baby. Not at the beginning of the line where the tubs are but right at the x-ray machine. I go through the machine and now he wants to test my fingers and makes me hold onto to the baby. The agents are all around talking among themselves and it takes several minutes to get someone over to test my hands while holding the baby! In addition we found a ladies purse and were kind enough to try to turn it in and security made us walk all over the place trying to give it to someone. It would have been easier to leave it where it was and I don't understand security would not take it from us. Lastly there is no place for a mother to nurse her baby in private. My daughter needed to nurse her baby and had to wait to exit the airport to do so.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Kansas City Airport customer review

(United States)

I travel for my job and KCI has to be one of the worst airports I have been through. Directional signage throughout the airport is difficult to find and not clear. When I departed my plane upon arriving in Kansas City I was unable to find my way out of the gate area. There was no sign directing me where to go. When arriving at the airport at the end of my trip the security signs directed passengers to choose the right or left line; however the agent was partial to taking people from the right line rather than alternating lines. The gate areas have very little seating unless you want to walk and sit at another gate. The corridors in the entire airport are narrow and make it difficult to move around as you are always in someone's way. The bathrooms are lacking all around and they are filthy. There is a very slim selection of food options so the lines are extremely long and the staff rude. I saw unattended bags in the seating area at the gate while three men who appeared to be TSA agents stood about 10 feet away. I will avoid flying through this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Kansas City Airport customer review

(United States)

This airport needs to be refurbished all around. I'm handicapped and in a wheelchair. I had to use the restroom. I was traveling by myself. They have no way for disabled people to first even get the door open then when you get in there the stall is not big enough to get the wheelchair in the stall. It was not fun and ended up taking me three times the length of time it should of. In this day and age with Ada regulations this airport should not even be open. The skycap who got me through the airport with my wheelchair was rude and nasty. If you are that kind of person get a different job and stop working with the public.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Kansas City Airport customer review

(United States)

There are good things and bad things about the set up of this airport. The biggest plus is the small size which makes it easy to get to where you need to go without having to walk through long sections of stores restaurants lounges etc. However that's because they don't have those amenities except for a couple so if you are a seasoned traveler who expects those you're out of luck. There isn't any real connection to public transportation here (only buses in KC) so you have to take a taxi use a shuttle to your hotel or pay to park in the lot and take a shuttle to and from the lot to the airport. The bathrooms are generally clean and not busy. The waiting areas are small but I've never seen it too crowded either. Security is right there at the waiting area so there's little walking you need to do between entering the airport and getting to your gate. The airline availability here is not ideal but it's adequate to get by. Basically if you aren't expecting to spend much time at the airport it can be quite nice to breeze in run through security and sit down ready to board your flight. If you are used to the amenities of bigger airports expect to be disappointed. Although there is talk of a huge billion dollar plus expansion to be done at the airport but that all depends on whether the people here want their tax dollars to pay for it and so far the attitude has not been positive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 34 Reviews