Kansai International Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 80 reviews
5/10
No Skytrax Rating
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10/10

Kansai International Airport customer review

(Estonia)

A very nice airport. Queues move quickly as is typical in Japan plenty of facilities which are very clean and pleasant and the terminals are nicely designed. Signage is great and shouldn't cause problems for anyone as is the monorail. Staff is very friendly and the customs officers are polite unlike most in Europe (and I won't even compare with the US). Drink vending machines are priced moderately and not extortionate like in most European airports. There is free internet - PCs cables or wi-fi and all worked perfectly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Kansai International Airport customer review

(Japan)

Regardless of the airline I have never waited more than 5 minutes to check-in. Signage in English seems to be good but I speak Japanese. Security is quick and painless the airport clean and spacious and relaxing. The only real downside is that all good restaurants and shops are outside of immigration on the 3rd level airside has some good options but at a higher cost.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Kansai International Airport customer review

(Singapore)

Good points: Clean and spacious friendly staff well designed terminal with short walking distance good range of shopping and food outlets before immigration and security checks luggage delivery and check in fast. Good choice of transport into Osaka down town duty free shopping offering have improve a lot since my last visit 3 years ago. Immigration is too slow for both departing and arriving passengers!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Kansai International Airport customer review

(Japan)

Very convenient airport. It takes you no more than 15 minutes to check in go through security check and immigration and reach your boarding gate. The check-in area is wide and open. Security-check officers and immigration officers are polite and attentive. Wing shuttle and boarding area are good and kept clean. The only thing I don't like about this airport is that the boarding area isn't felt so wide. This is because there is a long wall at the center of the boarding area and I cannot see the other side.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Kansai International Airport customer review

(Japan)

It's a masterpiece. Plenty of open air and space. The toilets are kept clean. Free wi-fi. Check-in and information staff polite and friendly (customs may need more staffing for foreigners). Choice of restaurants and shops are okay. The only reason why Kansai did not develop as "the" Asian international hub is because the authorities did not close down Itami (an old domestic cramped and dangerously-near to-the-city-center airport) as promised. Because of Itami domestic air connections to this airport have deteriorated; train connections to Osaka also. The Japanese are using Incheon Seoul for transit instead resulting in fewer passangers. That is reflected in understaffing of customs staffs and vareity of shops at Kansai.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Kansai International Airport customer review

(United States)

Very weird place. I arrived with a 10 hour layover and planned to take the train to Osaka for a few hours. I passed through the transit checkpoint and went to the lounge to leave my hand luggage only to discover that once back in the departures section it was impossible to leave. I asked numerous personnel and no one had a solution. I was especially put off by the woman at the information booth who spoke very poor English through a face mask making the whole exchange a rather surrealistic encounter. Admitting defeat I spent the entire time at the airport and continued to be astounded by the paucity of restaurants and shops. Plenty of duty free but all with the same items. Plus for much of the time the airport was very empty. Also for a major entry point the absence of English signage was astonishing. Overall it was at best a tolerable experience. Would not do it again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Kansai International Airport customer review

Not a huge airport but offers so much that you won't mind about it. Excellent choice of food and shops good connections to the city and between the floors information staff was very polite and helpful even for unusual requests like stamps at midnight.
no
5/10

Kansai International Airport customer review

Kansai is one of my favorite airports which is saying something because I hate airports. Whenever I fly to Japan and can't get a direct flight I try to go through KIX. It's easily the best I've been to next to Hong Kong. The location could be a little better but that is it's only weakness. Transportation links are outstanding. Security is always great: not just fast but thorough. I never feel like I'm treated as just cattle. Service at check-in counters has always been great too. I remember the first time I flew out of Kansai I missed a train and got there with just 30 minutes before my international flight left. In the US that would have been a death sentence - a guaranteed missed flight. But at Kansai I found myself with enough time to buy a book before boarding.
no
3/10

Kansai International Airport customer review

KIX on arrival with baby and child in tow was great - we were ushered right to the front of the queue. Baggage was quick to come out also so a very positive experience. Which is a shame they make it difficult to get to the Nankai train with luggage. Bollards prevent you from taking luggage carts onto the platform. Departure was a different story. On a very busy Monday morning the airport was bursting at the seams. Check-in took longer than anticipated. The security check was efficient though the staff there were brusque and not their usual japanese polite. Add to that a security official incessantly barking something in Japanese into a very loud megafone making the security line more stressful. Downstairs passport control took a while leaving little time for a lounge visit. KIX - getting too small for such a populous catchment. Airside stocks plenty of luxury goods but nothing a tourist would want to spend money on.
no
5/10

Kansai International Airport customer review

Had 2 visits to KIX by way of 90 minutes transits between LAX and TPE. This is a beautiful if a little clinical modern airport. A little disappointed by the Japanese shops as I was expecting more in the variation of items for sale of the local good. But there were just the usual stuff you find in a supermarket one can find in any Japanese markets in the US. Luxury boutiques don't do anything for me and you can buy them anywhere around the world so what's the point?! View of the Kansai region is nice across the bay especially at night when the big wheel is lit up pretty nice to see. Airport seems a little deserted both times I visited it is it underused? Excellent wifi and internet stations abound and staff very friendly and helpful in guiding me around since my time there were limited.
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