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Kahului Maui Airport

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No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 14 reviews
3/10
No Skytrax Rating
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4/10

"the décor is dated"

(United States)

Kahului Airport is functional, but not the most pleasant. I flew in and out of OGG during a week-long vacation with my wife, our 2 young boys and my parents. The terminal concourse is spacious, but the décor is dated, it's not the cleanest, there aren't enough ladies' restrooms (so says my mum) and the food options are sorely lacking (limited to one snack bar and one restaurant serving terrible food). The bag claim and TSA checkpoint are both outdoors, which makes for spending a long time standing in tropical heat and humidity. The airport is also right smack in the middle of the most congested part of Maui, so there is often a backup on the surface streets leading to the terminal. OGG does the job, for now, but it is in need of a terminal refurb, an expansion to bring the TSA and bag claim indoors, and a widening and improvement of the roads leading to and from the terminal.
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
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1/10

Kahului Maui Airport customer review

(United Kingdom)

It was hard to believe that I was still in the United States of America and not a third world country when I arrived and departed from this airport. No air conditioning in public areas, no Wi-Fi, all sorts of wildlife flying around, horrendous queues in stifling heat for security checking, filthy carpets and seats in departure lounges, I could go on. Hawaii may indeed be a paradise in the Pacific, sadly, Maui Airport can only be described as Hell! As this is the major terminal for the Island and must generate millions for the operators, there really is no incentive for the operators to invest in improvements for this awful place.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

Kahului Maui Airport customer review

(Canada)

No free internet. Chairs ripping very dated carpet and area unclean. Had to wait here 3+ hours good thing there is a Starbucks California pizza and had a good book.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Kahului Maui Airport customer review

(United States)

Small but decent airport. Baggage area completely open so anyone could walk off with bags. The airport hotel we stayed at the first night did not send its shuttle bus on a regular schedule and there were no phones to call hotels so we asked staff at the information desk if we could use theirs. When checking in to depart the check-in area was rather chaotic especially due to those flying out of Hawaii needing to go through agricultural inspection. TSA inspection was normal. Got a decent meal at a sit-down restaurant in the departure area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Kahului Maui Airport customer review

(United States)

It is easy to navigate airy and open staff friendly and helpful. Security was quick and as easy as it gets. There are inter-island connections to the other islands which was the only advantage HNL once had. If you want to shop go to one of the stores on Maui not the airport. As for the shuttle to car rentals that is so common these days I don't give it a second thought. The wait for rental shuttle is none to minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Kahului Maui Airport customer review

An average airport. Queues for immigration are the usual TSA story - too many passengers being screened by understaffed security check points. One large food court provides a choice of 4 restaurants and the Starbucks does a roaring trade (it's the only decent coffee outlet). The rest of the terminal is spacious and clean.
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1/10

Kahului Maui Airport customer review

Decent for a smaller airport. After trying to navigate through larger airports for years I have learned to appreciate smallness in an airport. True not much selection for shopping but I don't go to an airport to shop. I really love the fact that its easy to get from one part of the terminal to the other. Once you clear customs you are right on the street where you can easily hail a taxi to take you into town. I have always had a soft spot in my heart for this place.
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na

Kahului Maui Airport customer review

I feel that this airport's biggest drawback is having to take a shuttle to and from a rental car facility down the road. Hilo (which sees less tourist traffic) has on-site car rental and return why not Kahului? Even at busy Honolulu you can walk from the terminal to most of the rental car offices though you have to return the car at a facility further away and take a shuttle bus back (or take a long walk across the rental car lots).
no
3/10

Kahului Maui Airport customer review

The baggage handling here is a joke. Arriving from Denver Dec 23 we waited for any indication of where the cases would arrive. No details were given. After over an hour I finally saw our bright green case arrive. The rest of the place is a little tired & not so well laid out but then it is only really a tourist airport so I suppose it does it's job. Not a shade on HNL mind.
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na

Kahului Maui Airport customer review

Maybe I caught this airport at its worst but I'd have to say this was one of my least favorite airport experiences and I travel fairly often for work. Upon our arrival it took 40 minutes to receive our luggage on the baggage carousel with each piece arriving at a snails pace. Actually we were one of the luckier ones as probably half the 200+ passengers on our plane were still waiting when I left and this was in the middle of the day. The open air concept fits here and was a nice change although walking past "smokers row" on the way to your gate may bother some. The restaurants and stores were fine and adequate and since every place in Maui is expensive I thought the prices to be average. And they don't close any earlier here than most airports I've traveled through. The airport employees were friendly and helpful although they did not handle our delayed flight back well at all. There was massive check-in confusion amongst passengers and staff with no attempt by airport staff to inform us as to what was happening. Again we were lucky and because we were early only waited an hour to check-in our bags. I later heard some folks waited in line for 3 hours! Because of the 8 hour long delay had there been storage lockers for our carry on items we could have left the airport for a while. But we found that lockers were removed... another side affect of 9-11. Absolutely loved Maui.. but not too thrilled with Kahului airport.
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