Kabul Airport

Customer Reviews

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Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 18 reviews
3/10
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9/10

Kabul Airport customer review

Review by (Iran)

Everything was very good. We used the lounge in the airport. The services were great.
Experience At AirportDeparture Only
Date VisitJune 2015
Type Of TravellerFamilyLeisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

Kabul Airport customer review

Review by (United Kingdom)

Just like winning the lottery there are some things that you just do not expect to do. Giving Kabul airport a good review is one of them. But here it is. I have been travelling to Kabul for many years and have always hated the airport battle. But the new airport is different. If all you want to do is got on and off of a flight quickly and efficiently Kabul airport does that very well. The 2 hour queues at immigration are gone. More like 2 minutes now. Baggage reclaim is as good as anywhere else in he world. It took about half an hour from landing to being out of the airport. No problems with check in either. My Turkish flight left exactly on time. Don't expect too much in the way of shops or business lounge in the departures area but it is adequate. Wifi Internet is working well and free. There are lots of security checks on the way into the airport. Expect 4 lots of X-ray checks and various vehicle and body searches. That is just a part of life in Kabul these days. Overall a good and efficient experience and a big change from the old Afghan way.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Kabul Airport customer review

Review by

Dubai-Kabul-Dubai. The chaos at Kabul airport continues. Still the old terminal is used. However for those travelling to UAE just as you think the hassle is over and you are in the departure lounge you are told that you are boarding. Great. You see the aircraft barely 20m from the gate. But does the bus take you there? No it takes you to the new terminal. In fact to a room in the bottom of the terminal where you are searched again. You have already been searched at least three times already. This whole procedure delays you be 3/4 hour because of the long queues. Meanwhile the aircraft which was ready to go on time is sitting there waiting. Finally you leave at least half an hour late. At least we saw a bit of the new terminal. However it does not appear to be built to the high standard that had been promised.
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2/10

Kabul Airport customer review

Review by

I agree with Dave's comment. Passengers still use the old terminal. Officials say that they do not have trained staff to run the new terminal this is indeed a big shame!
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2/10

Kabul Airport customer review

Review by

The new terminal may well have been inaugurated but it is not being used. Maybe it is just for visiting heads of state etc. We were pushed through the old terminal which has had some limited refurbishment. However do not expect any food to be available inside the airport (apart from nuts or Pringles). That and the staff continue to be the airports biggest problem.
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3/10

Kabul Airport customer review

Review by

A new terminal has been inaugrated to the west of the old terminal. The new terminal has built with international standards. Japan funded the construction of this terminal. The facilities in the new terminal are far more better compared with the old one. From 12 November 2008 the old terminal is used for domestic flights only.
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3/10

Kabul Airport customer review

Review by

Too much to expect the same standards as they have in Dubai or in the west. Over the last two years too much had been done and is still going on. The existing terminal has been refurbished and looks better then any airports in Pakistan.A new one will be completed by the end of 2008 for international flights.The existing one will be for domestic flights.
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2/10

Kabul Airport customer review

Review by

There has been some effort to improve the airport. Some refurbishment of the ceiling has got rid of the bullet holes and mess of wiring. There are also a few less opportunities for the staff to collect 'tips'. The upstairs depatrure lounge toilets no longer require breathing apparatus. The new terminal has some of the concrete superstructure complete so there is a chance it will open in 2008.
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1/10

Kabul Airport customer review

Review by

Very poor conditions no heat light bulbs burnt out luggage conveyor belt was broken exposed wires hanging from the cieling. People including staff very pushy and unorganized all wanted money for accomplishing simple tasks such as retrieving luggage. In short the worst airport I have been in.
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Kabul Airport customer review

Review by

It goes without saying that Kabul airport is a very basic outdated and irritating. Every sound minded traveller should not expect the type of services of Changi KLIA or Chek Lap Kok from this airport which has been through 30 years of wars.
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