Kabul Airport

Customer Reviews

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Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 18 reviews
3/10
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8/10

Kabul Airport customer review

Review by (United Kingdom) 10th June 2014

Just like winning the lottery there are some things that you just do not expect to do. Giving Kabul airport a good review is one of them. But here it is. I have been travelling to Kabul for many years and have always hated the airport battle. But the new airport is different. If all you want to do is got on and off of a flight quickly and efficiently Kabul airport does that very well. The 2 hour queues at immigration are gone. More like 2 minutes now. Baggage reclaim is as good as anywhere else in he world. It took about half an hour from landing to being out of the airport. No problems with check in either. My Turkish flight left exactly on time. Don't expect too much in the way of shops or business lounge in the departures area but it is adequate. Wifi Internet is working well and free. There are lots of security checks on the way into the airport. Expect 4 lots of X-ray checks and various vehicle and body searches. That is just a part of life in Kabul these days. Overall a good and efficient experience and a big change from the old Afghan way.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Kabul Airport customer review

Review by 6th May 2009

Dubai-Kabul-Dubai. The chaos at Kabul airport continues. Still the old terminal is used. However for those travelling to UAE just as you think the hassle is over and you are in the departure lounge you are told that you are boarding. Great. You see the aircraft barely 20m from the gate. But does the bus take you there? No it takes you to the new terminal. In fact to a room in the bottom of the terminal where you are searched again. You have already been searched at least three times already. This whole procedure delays you be 3/4 hour because of the long queues. Meanwhile the aircraft which was ready to go on time is sitting there waiting. Finally you leave at least half an hour late. At least we saw a bit of the new terminal. However it does not appear to be built to the high standard that had been promised.
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2/10

Kabul Airport customer review

Review by 27th March 2009

I agree with Dave's comment. Passengers still use the old terminal. Officials say that they do not have trained staff to run the new terminal this is indeed a big shame!
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2/10

Kabul Airport customer review

Review by 29th January 2009

The new terminal may well have been inaugurated but it is not being used. Maybe it is just for visiting heads of state etc. We were pushed through the old terminal which has had some limited refurbishment. However do not expect any food to be available inside the airport (apart from nuts or Pringles). That and the staff continue to be the airports biggest problem.
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3/10

Kabul Airport customer review

Review by 18th November 2008

A new terminal has been inaugrated to the west of the old terminal. The new terminal has built with international standards. Japan funded the construction of this terminal. The facilities in the new terminal are far more better compared with the old one. From 12 November 2008 the old terminal is used for domestic flights only.
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3/10

Kabul Airport customer review

Review by 25th March 2008

Too much to expect the same standards as they have in Dubai or in the west. Over the last two years too much had been done and is still going on. The existing terminal has been refurbished and looks better then any airports in Pakistan.A new one will be completed by the end of 2008 for international flights.The existing one will be for domestic flights.
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2/10

Kabul Airport customer review

Review by 24th December 2007

There has been some effort to improve the airport. Some refurbishment of the ceiling has got rid of the bullet holes and mess of wiring. There are also a few less opportunities for the staff to collect 'tips'. The upstairs depatrure lounge toilets no longer require breathing apparatus. The new terminal has some of the concrete superstructure complete so there is a chance it will open in 2008.
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1/10

Kabul Airport customer review

Review by 28th March 2007

Very poor conditions no heat light bulbs burnt out luggage conveyor belt was broken exposed wires hanging from the cieling. People including staff very pushy and unorganized all wanted money for accomplishing simple tasks such as retrieving luggage. In short the worst airport I have been in.
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Kabul Airport customer review

Review by 7th March 2007

It goes without saying that Kabul airport is a very basic outdated and irritating. Every sound minded traveller should not expect the type of services of Changi KLIA or Chek Lap Kok from this airport which has been through 30 years of wars.
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Kabul Airport customer review

Review by 11th September 2006

I arrived at Kabul on 21 Aug 2006 actually it didn't seem so bad its very small and it only has one conveyer belt so some guy had to take off the luggage to keep it getting swamped. Its a long way to the car park on dirt roads but it works. Problem arriving at the airport to depart to Dubai stopped at a checkpoint 100 yards from the airport stopped again 50 yds from the airport got frisked and told to go to get my luggage checked. Went into a shed and they insisted in opening every bag one guy took forever then went to the actual airport. Every bag goes through a metal detector and every person then the checked bags go to security for a tag. Check in was OK then through another metal detector get passports checked another metal detector then frisked again then another metal detector go to departure lounge. The flight is called get frisked again get to the plane they check my passport s again get on the plane. In total I was checked 6 times this is a complete joke of an international airport they haven't got a clue. The departure lounge is terrible flies everywhere.
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