Johannesburg Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 165 reviews
4/10
3 star Skytrax Rating
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9/10

Johannesburg Airport customer review

Review by (South Africa)

I travel from and to JNB on average +-15 times per year and rate it from an overall perspective. The airport is modern and I always find it to be well maintained, clean and neat. There are several good, well priced restaurants inside and outside of the departure halls. The arrivals customs queue for SA passport holders usually moves relatively fast with waiting times between 1 and 10 minutes (average +- 3 minutes). I have noticed that the queue for the non-SA passport holders is often very long though. Customs officials are usually friendly and polite. I have experienced maybe 5 unfriendly ones out of more than 100 traverses. There are two departure customs areas. The waiting times for both are quite similar; usually between 2 and 15 minutes - average about 5 minutes. There are many shops in the international departure hall, quite pricey though, but I find "duty free" shops at airports are always expensive. The term "duty free" baffles me - goods may be exempt from taxes, but then the mark-ups are exuberant. Easy luggage collection - I experienced only one incident where my luggage was lost at JNB, which happened 17 years ago - another passenger accidentally took my bag and left his bag on the carousel. I noticed the last bag on the carousel looking similar to mine and realized the owner of that bag probably took mine. I spotted my bag at the domestic side of the airport when the person was about to pass through security to catch a domestic flight to George. Bathroom cleaning staff sometimes blatantly beg for a tip - this can be quite irritating. I have been to 15 out of the 30 best airports in the world (Skytrax 2015), which includes JNB at no. 22 and have to say JNB is still one of my favorite airports - after Amsterdam, Singapore and Munich.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

Johannesburg Airport customer review

Review by (Germany)

Mostly clean, toilets clean too. Lazy, incompetent staff, far too long waiting at security and passport check. Most passport officials have an attitude. Bringing your children into the country is bound by over regulated red tape requirements.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerFamilyLeisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

Johannesburg Airport customer review

Review by (South Africa)

Flew on Cathay Pacific out of JNB to HKG. The airport is clean, check in was efficient and immigration queues were quick. The food court choices were abundant and also the woolworths is a huge bonus if you need to stock up on anything you might have forgotten. Its always a pleasure using JNB. Keep up the good work.
Experience At AirportDeparture Only
Date VisitMay 2015
Type Of TravellerFamilyLeisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

Johannesburg Airport customer review

Review by (United Kingdom)

Johannesburg JNB lived up to my consistently poor experiences of this airport with long queues, lethargic staff and inadequate infrastructure. Last two occasions they lost my luggage in transit. Last three occasions faced lengthy queues to go through transit checkpoints which are understaffed and have too few security lanes. Forget about a quick transit through this place. Just waiting to see if they lose my luggage for the third time. An airport best avoided.
Experience At AirportTransit
Date VisitJune 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
10/10

Johannesburg Airport customer review

Review by (South Africa)

Flew to JED from JNB. Best airport I have been to. Bathrooms clean staff helpful. Boarding customs immigration all very quick. Will definitely fly here again without hesitation.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Johannesburg Airport customer review

Review by (South Africa)

Used O R Tambo last week when flew to Lagos. Excellent service all round quickly through check in and immigration. When I arrived back landed at 4.50 am and was in the car at 5.30 am. Smooth and painless. Enough immigration counters opened for both South African and Foreign passport holders.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Johannesburg Airport customer review

Review by (United States)

We live in the USA. Comparing OR Tambo to LAX couldn't even be compared. Yes its not the best I have experienced but things like cleanliness I would give an excellent. There is always someone on duty cleaning. On average airport restrooms are generally very messy and dirty but Johannesburg is always clean when we arrive.Another thing I can give them is there is plenty of affordable restaurants and entertainment on the floor which makes it less of an irritating experience if you have to stand in long lines. They do however need to get rid of those guys standing around telling tourist they will show them where to go and then afterwards ask for a tip!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Johannesburg Airport customer review

Review by (Zambia)

You could say this is my home airport. Like most it all depends what time you arrive or depart pot luck as to how busy it will be. Immigration on arrival is split between South African passport holders and foreign. They don't have much trust in the electronic board indicating which counter to go to its switched off and someone stands there telling you. Baggage collection and customs are straight forward and I've never experienced a long wait. On departure depending the airline you use check in online and use their baggage drop-off counter with Emirates and Qatar I've found it to be a breeze. The line can be quite long at South African Airways regional and domestic check-in. Security and immigration on departure once again all depends at what time you fly I've never been waiting more than 10 minutes in the line. I've found all the personnel security and immigration to be friendly when you approach them with a smile and a greeting remember you are in Africa and anyone in a uniform thinks they're the Boss. There are a fair amount of shops in the international departure area some of them duplicated and unless the item is on special you'll find it cheaper outside the airport. And now my biggest gripe the two smoking lounges have been bought over by what must be a Muslim company as they are now both Halal and therefore only sell soft drinks you fill your lungs with smoke but your liver will remain dry so much for having a last beer and a smoke before starting off.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Johannesburg Airport customer review

Review by (South Africa)

A complete and utter disgrace. Stood in immigration queue for more than one hour. Only one officer serviced the entire queue. This unfortunately is a regular occurrence. For a country with 25% unemployment maybe the government could train and appoint. It sends such a poor message to tourists who pump more money into the economy than locals on a per capita basis.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Johannesburg Airport customer review

Review by (South Africa)

The Airport service continues to improve every time I use it. The queues for immigration and check in were quick. The facilities are clean and the airport duty free has a good selection. Compared to other busy airports I cannot fault it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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